Never Miss a Job is the outcome you buy on day one: every emailed lead answered in minutes, gathered to quote-ready, filed as a job card in your ServiceM8 or Simpro. This page is about the thing underneath it. What you own is a whole-business agent, and answering the inbox is just the first office job you’ve given it.
One thing before the ladder, because it matters: you don’t need anything on this page for the outcome to pay for itself. Kevin, whose security firm you’ll meet below, bought the way we’d tell anyone to buy: “Give me two tasks, and this is my shopping list, and if you can do the two tasks, I’m happy.” Start there. This page is what happens after the two tasks are true.
What this page is. Never Miss a Job is the first role of a whole-business AI agent that Australian trade businesses own outright, running on a server ZeroToClaw sets up and runs for them. This page lists what the same agent takes on after the inbox.
How office jobs get added. One at a time, described in plain words, scoped, and quoted like a variation. Day-to-day adjustments are a conversation with the agent itself. Coaching sessions, included in the monthly, are where the next office job gets planned.
What’s real today. Quote follow-up runs in production at a customer’s business. Invoice preparation runs in production at another. Invoice chasing is being built for an existing customer now. Bulk work-order import (email exports or CSV) is part of any build that needs it.
The honest rule of thumb. If a task happens on a computer, chances are the agent can take it on. Anything it takes on starts as drafts for approval: nothing goes out without the business’s yes, until it has earned the keys.
Limits. It doesn’t answer phone calls yet. It never quotes a price unless the business switches that on, when we offer it. It never pretends to be human. The full limits list is published at /what-it-doesnt-do; the numbers are at /pricing.
Tell it. Day to day, the agent adjusts itself in conversation. Tell it what to change, and it changes: reword the replies, tighten a rule, add a step. Tell it once, and it sticks.
Describe the next office job. When you’re ready for more, the next office job is a description away. We scope it, quote it like a variation, and build it on the agent you already own. You approve it the way your own customers approve a variation.
Use the coaching. The sessions are part of the monthly. That’s where we sit down with you, look at what else in your business happens on a computer, and help you hand the next piece over. Often you just explain what you want, the way you’d train a new hire; the trickier builds, we do for you.
And every new office job starts the way the first one did: in drafts. Nothing goes out without your yes, until it has earned the keys. The keys are handed over per office job, not all at once, and any office job can go back to drafts whenever you say so.
We don’t sell a roadmap. Every rung below carries its label: running today at a real customer, being built right now, or only real when we offer it.
Grant runs Parker Blinds on ServiceM8. After he sends a quote, his agent reminds the customer, follows up the ones who go quiet, and puts the stubborn ones in his calendar to ring. His words: “It follows up on things so I don’t have to, and then it flags things for me when I need to know about ’em.”
At ADACS Security Systems, Kevin and Narelle’s security firm on Simpro, a patrol company’s bill arrives and their agent, George, reads it, finds the customer in Simpro, and raises the on-charged invoice as a draft for the office to send. Minutes per invoice, fifteen or twenty invoices a weekend, handled.
ADACS’s second agent, Remi, is under construction because George earned its keep. Same agent ownership, new office job, quoted like a variation.
Jobs that arrive as facility-management exports or CSVs get imported as job cards in bulk. 1,030 work orders were keyed into ServiceM8 in under a day for Elena’s business, Brillare. Not a round number, because it’s a real one.
Once the inbox is handled, owners start asking what the numbers say about each job. It gets scoped and quoted like everything else, when you’re ready.
Out of the box, the agent stops at a quote-ready job card; pricing stays with whoever prices today. When we offer quote drafting, it will be a per-business switch. On or off, your call.
We don’t think AI is good enough yet at holding a real trades call, so we won’t sell you one that isn’t. If a voice agent matters to you, say so on the walk-through and ask about early access; the businesses that ask first are first in line.
It has to work on your existing number, the one painted on the van, and the right setup depends on your number. A walk-through conversation.
You don’t add these. They’re how owning an agent feels from the first week:
The voice note from the car. “The emails from this morning. Make them jobs.” Say it from the driver’s seat, and the job cards get made.
The day, bracketed. A morning rundown of what’s on, and the knock-off summary in your WhatsApp: what came in, what was answered, what got created, what’s waiting, and the calls only you can make.
Questions answered from your own systems. Before a tense customer meeting, Kevin had George email the patrol control room for six months of activity reports and pull the answer out of them. Half a minute, instead of a highlighter and an evening.
The 3am note that sends at 8. Grant again: “Just ’cause I’m up at three o’clock in the morning thinking about blinds and curtains doesn’t mean somebody else is.” He tells his agent at three; the customer hears at eight.
New office jobs are scoped and quoted like variations, one at a time, when you’re ready. On the deepest service level, new office jobs get built inside the monthly instead of quoted one by one. No figures on this page on purpose; every number lives on one page, beside what it includes.
Every office job, the first or the fifteenth, keeps the same laws: it never pretends to be human. It never deletes anything, and everything is backed up before it touches a thing. It drafts until it has earned the keys, and the keys are yours to hand over or take back. The full list of what it doesn’t do, including what it doesn’t do yet, stays printed: What it doesn’t do.
Kevin describes what owning one turns into, a few weeks in:
“Now I just see it as a resource. Can someone else do that, or will I try the agent?”
That’s the career. It starts with the inbox.
No prep, no homework. Bring whoever runs your office.