Terms of Service

These Terms of Service ("Terms") govern your use of the ZeroToClaw website and services. By purchasing or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

1. Service description

ZeroToClaw provides a managed AI agent service built on OpenClaw. We set up, host, and operate an OpenClaw agent on cloud infrastructure operated by ZeroToClaw, and provide ongoing operation, security, and support of that agent. We offer three tiers — Explore, Accelerate, and Pro. Each tier includes:

1. A one-time setup fee and a recurring subscription, billed monthly or annually at a discounted rate
2. A number of connected apps included in the subscription (for example, your email, calendar, messaging, and business applications), with additional apps available at a per-app monthly rate
3. The onboarding, coaching, support, and other inclusions listed for your tier

The current fees, app allowances, and inclusions for each tier are set out on our pricing page, which forms part of these Terms as at the date of your purchase. Fees and inclusions may change from time to time in accordance with section 24 (Changes to these Terms); changes do not apply retrospectively to amounts you have already paid.

Where your tier’s inclusions refer to: an onboarding call — a 30-minute call, which we may extend at our discretion; a coaching session — a video call of at least 45 minutes (see section 29); priority support — the response target in section 9 (Service levels and support); enhanced memory — additional proprietary skills and configuration that we install and tune so your agent better remembers the things that matter to you, as improved from time to time.

We may occasionally offer training sessions, webinars, community events, or similar extras. Unless expressly listed in your tier’s inclusions, these are optional extras offered as available and are not a committed part of the service.

Usage across your connected apps is subject to the fair-use limits in section 30 (Fair use). Work beyond your tier’s inclusions — such as custom skills, bespoke workflows, or connections outside our catalogue — is scoped separately, either as development hours under section 29 (Coaching sessions and development hours) or as a separately quoted engagement.

2. Customer responsibilities

To receive the service, you must:

1. Provide accurate billing and contact details, keep them current, and pay all fees when due
2. Keep your ZeroToClaw account credentials secure and not share them outside your organisation
3. Either supply your own API keys for the AI/LLM providers used by your OpenClaw agent (e.g. Anthropic, OpenAI), or top up your ZeroToClaw-managed AI credit balance for the usage you incur (see section 3)
4. Maintain the third-party accounts you have asked us to connect to your agent (e.g. email, calendar, messaging, business applications), and supply the necessary authorisation tokens or credentials when requested
5. Respond to setup requests in a timely manner during onboarding
6. Maintain adequate backups of any data, content, or configurations that you do not want to risk losing — see section 18 (Data handling) for what ZeroToClaw retains on its side and section 19 for what is retained after the service ends
7. Ensure you have the legal right to authorise ZeroToClaw and its agent to access the third-party services and data you connect
8. Configure appropriate safeguards, permissions, and human oversight for your OpenClaw AI agent
9. Operate the agent within the fair-use limits in section 30
10. Accept sole responsibility for the actions, outputs, and decisions of your OpenClaw AI agent, including any communications it sends on your behalf

3. Operating costs

ZeroToClaw’s fees cover setup, hosting, and (where applicable) ongoing operation of the agent. The following costs are your responsibility and are not included in our pricing:

1. AI model API usage — token and usage fees for the language models, embeddings, image generation, speech, and similar AI services your agent uses. You have two options for how you pay for this usage:
   1. Bring your own API key — you supply API keys for your chosen providers (e.g. Anthropic, OpenAI) and are billed directly by those providers. You are responsible for maintaining valid keys and for all charges accrued under them.
   2. ZeroToClaw-managed AI credits — where you have opted in, ZeroToClaw provides access to AI models through a managed credit balance. You are responsible for topping up your credit balance and for all usage drawn from it. Usage is charged at the rates set by our AI routing provider — currently OpenRouter, whose rates are published at openrouter.ai — plus a 5% service margin. Model rates are set by the providers, not by ZeroToClaw, and changes to provider rates are passed through as they occur. If we route model requests through our own model gateway in the future, usage will be billed on the same basis: the upstream provider rate plus the disclosed margin. You can query any usage charge within 30 days by emailing hello@zerotoclaw.ai. Usage estimates we give you are estimates, not caps or quotes.
2. Third-party service subscriptions — any subscription, licence, or per-call fees charged by the providers of the third-party applications you connect to your agent (e.g. email, calendar, messaging platforms, business applications such as HubSpot or Salesforce)

ZeroToClaw is not liable for charges incurred on your third-party accounts. We can advise on cost optimisation but do not control or guarantee third-party pricing.

Taxes. Our fees are stated exclusive of GST and other taxes. Where GST or another tax applies to a supply we make to you, it will be added at the applicable rate and shown at checkout and on your invoice. Supplies to customers outside Australia are generally not subject to Australian GST. You are responsible for any taxes, duties, or government charges that apply to your purchase in your own jurisdiction.

4. Account ownership

ZeroToClaw owns and operates the cloud infrastructure on which your agent runs, including the servers, storage, networking, and supporting platform services. You own:

1. The content, data, and configurations you or your agent create or process — including agent memory, conversation history, agent persona, workflows, allowlists, and any data fetched into the agent from the third-party services you connect
2. The third-party accounts you connect to your agent, and any authorisation tokens issued under them
3. Your ZeroToClaw account, including your billing details and team membership

For the duration of an active service relationship, you have a limited, non-exclusive, non-transferable right to access and use the infrastructure ZeroToClaw operates on your behalf, solely to operate your agent and the services included in your tier. See section 19 (Termination and offboarding) for how access and data are handled at the end of the service relationship.

5. Access and credentials

To set up and operate your agent, ZeroToClaw maintains two forms of access:

1. Customer-facing access — you access and manage your agent through the ZeroToClaw management dashboard at app.zerotoclaw.ai. We will issue you the credentials needed to log in, and you are responsible for keeping those credentials secure (see section 2).
2. Operator access — ZeroToClaw staff have access to the cloud infrastructure that runs your agent so that we can perform setup, maintenance, security patching, monitoring, integration configuration, and troubleshooting. Operator access is gated by identity and access management policies, restricted to named staff, and logged on every session.

You authorise this operator access for as long as you have an active service relationship with ZeroToClaw. We use it solely to perform the agreed-upon service. Where you ask us to revoke or restrict our access (for example, to stop a session already in progress), we will do so promptly — although doing so may prevent us from delivering the services included in your tier and may give us grounds to suspend or terminate the service under section 19.

For integrations, you separately authorise ZeroToClaw or your agent to connect to third-party services on your behalf — typically by completing an OAuth grant, supplying an API key, or otherwise issuing access tokens. You can revoke these authorisations at any time, either through the third-party service or through the ZeroToClaw management dashboard.

6. Security disclaimers

ZeroToClaw follows industry best practices for server hardening, tenant isolation, and security configuration. However:

1. No system is impenetrable. We do not guarantee that the infrastructure running your agent will never be compromised.
2. Monitoring detects anomalies and known attack patterns but cannot guarantee prevention of all security incidents.
3. We are not liable for breaches resulting from your own actions or omissions (including disclosure or loss of your ZeroToClaw credentials or any authorisation token you have issued for an integration), third-party software vulnerabilities, zero-day exploits, or configuration choices you have made or asked us to make on your behalf.
4. Security updates, patches, and configuration changes applied by ZeroToClaw are provided on a best-effort basis. While we take reasonable care, we are not liable for service interruptions, incompatibilities, or issues arising from updates we apply.
5. Our service is not a substitute for a professional security audit or penetration test.

7. AI agent disclaimer

OpenClaw is an autonomous AI agent that may send emails, schedule meetings, process data, and take other actions on your behalf without human review of each individual action.

1. ZeroToClaw sets up and (where applicable) operates your OpenClaw agent but does not control, supervise, or review the agent’s outputs, decisions, or communications.
2. You are solely responsible for all actions your OpenClaw agent takes, including any communications sent, data processed, appointments scheduled, or decisions made by the agent.
3. ZeroToClaw is not liable for any loss, damage, claim, or liability arising from the content, accuracy, timeliness, or consequences of your AI agent's outputs or actions, including but not limited to incorrect information or misinformation, misrepresentation of you or of the products and services you provide, unintended communications, decisions made by the agent, loss of data, loss of or damage to accounts, or financial loss.
4. You acknowledge that AI systems may produce inaccurate, incomplete, or inappropriate outputs, and you accept this risk.
5. You are responsible for implementing appropriate human oversight, review processes, and safeguards proportionate to the sensitivity of the tasks you assign to your agent.

ZeroToClaw’s role is to provide and operate the facility: a functional, secured agent, set up and maintained as described in these Terms. How you use that facility — the tasks you give your agent, the access you grant it, and what you do with its outputs — is your responsibility.

8. Delivery timeframe

Setup is typically completed within 48 hours of receiving your purchase and all required information from you (including any app authorisations, agent persona details, and tier-specific configuration). Within 5 business days of receiving your purchase and that information, we will complete setup and notify you by email that your agent is ready.

“Complete” means we have created a dedicated server instance for you with an OpenClaw agent, our pre-built configurations, and your working files, and the agent is functional and accessible to you through the ZeroToClaw management dashboard.

Some setup steps need your participation — for example, authorising app connections or supplying agent persona details — and you agree to act in good faith and respond promptly so setup can be finalised. The 5-business-day timeframe does not include delays caused by your unavailability, missing information or authorisations, or third-party services outside our control. The onboarding call included in some tiers is scheduled by mutual agreement and may take place after setup is complete; setup is not incomplete merely because the onboarding call has not yet happened. We will communicate proactively if delays arise.

9. Service levels and support

References to "always-on" monitoring or similar language on our website describe the architectural design of the monitoring service (continuous automated checks), not a contractual uptime guarantee. We do not offer a guaranteed uptime percentage. We make reasonable efforts to keep your agent running, to restore service promptly after failures, and to apply security patches and platform updates.

Support. Support is provided by email to hello@zerotoclaw.ai during business hours: 9am–5pm AEST, Monday to Friday, excluding NSW public holidays. Our response targets are:

1. Standard support — first response within 2 business days.
2. Priority support (Accelerate and Pro) — first response within 1 business day.

These are response targets, not resolution promises: how long a fix takes depends on the issue. Response targets do not apply to issues caused by your own changes or misconfiguration, your third-party accounts and services, outages of upstream providers (such as AI model, hosting, or app providers), suspensions or limits under section 30 (Fair use), or periods where we are waiting on information or action from you.

Support scope. Support covers keeping your agent and its connected apps functional as delivered. New skills, new workflows, custom configuration, and training beyond your tier’s inclusions are not support — they are scoped as development hours under section 29 (Coaching sessions and development hours) or as a separately quoted engagement.

Maintenance. We may schedule maintenance windows for disruptive work, with reasonable notice where practicable. Monitoring and the service may be temporarily unavailable during maintenance or due to circumstances beyond our control.

10. Warranty disclaimer

To the maximum extent permitted by law, the service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Marketing language on our website (such as "no security gaps", "enterprise-grade", or "hardened") describes our approach and standards, not contractual guarantees of outcome. No representation on our website constitutes a warranty unless explicitly stated in these Terms.

Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion.

Where a consumer guarantee applies that cannot be excluded but our liability for failing to comply with it can lawfully be limited, and the service is not of a kind ordinarily acquired for personal, domestic, or household use, our liability for that failure is limited, at our option, to supplying the service again or paying the cost of having the service supplied again.

11. Subscription and cancellation

Your subscription is billed through Stripe, monthly or annually depending on the billing option you select at purchase. The subscription covers the ongoing service for your tier, including your included apps and any additional apps you have added.

1. You can cancel at any time by emailing hello@zerotoclaw.ai. We will confirm and process your cancellation within 5 business days of receiving your request.
2. Upon cancellation, the agent continues to run and you continue to have access to the ZeroToClaw management dashboard until the end of the current billing period. After that, the agent is taken offline and the offboarding process in section 19 begins.
3. Annual billing. An annual subscription is a commitment for the full billing year in exchange for the discounted rate. You can cancel at any time and the service runs to the end of the paid year; no refunds are given for the remainder of an annual period after voluntary cancellation, except as required by the Australian Consumer Law or as set out in section 24 (Changes to these Terms).
4. Changing tiers. You can upgrade your tier at any time; upgrades take effect immediately and the difference is charged pro-rata for the remainder of the current billing period. Downgrades take effect at the end of the current billing period. Where a downgrade reduces the number of apps included in your tier, section 28 (Apps and connections) sets out how excess connected apps are handled.
5. Individual apps may be added, swapped, or removed without cancelling the underlying subscription. See section 28 (Apps and connections) for how app changes take effect and are billed.
6. You retain ownership of your content, configurations, and connected third-party accounts as described in section 4. See section 19 for the window in which you can request an export of your data before it is deleted from ZeroToClaw’s systems.

12. Refund policy

1. The setup fee for any tier (Explore, Accelerate, or Pro) is non-refundable once setup work has begun.
2. The Accelerate or Pro monthly subscription can be cancelled at any time. No refunds are issued for the current billing period.
3. One-time fees for app setup or custom work are non-refundable once work has begun. Recurring per-app fees are not refundable for a billing period that has commenced.
4. If ZeroToClaw fails to complete the initial setup within 30 days of receiving your purchase and all required information from you, you may request a full refund of the setup fee by emailing hello@zerotoclaw.ai. For the purposes of this section, “complete” has the meaning given in section 8 (Delivery timeframe), and the 30 days excludes delays caused by your unavailability or missing information or authorisations.
5. No refunds are issued for delays caused by your failure to provide the information, authorisations, or third-party access required to complete setup.
6. Coaching sessions and development-hour blocks are not refundable. See section 29 (Coaching sessions and development hours) for validity and expiry.

Nothing in this section excludes, restricts, or modifies your rights under the Australian Consumer Law. Where the service fails to meet a consumer guarantee, you are entitled to the remedies the Australian Consumer Law provides.

13. Acceptable use

You agree not to:

1. Use OpenClaw or any associated integrations for spam, phishing, or other illegal or abusive purposes
2. Circumvent security measures put in place as part of the service, or use the service in a way that compromises or attempts to compromise the integrity of ZeroToClaw’s infrastructure or any other customer’s agent
3. Install malicious skills or plugins that compromise the integrity of the agent or the platform
4. Use the service to process data in violation of applicable laws
5. Use the AI agent to impersonate individuals, generate misleading content, or conduct activities that could cause harm to third parties
6. Exceed the fair-use limits set out in section 30, or attempt to circumvent them (for example, by spreading usage across multiple accounts under common control)
7. Resell, sublicense, or otherwise extend access to your agent to parties outside your organisation without a separate written agreement with ZeroToClaw

ZeroToClaw reserves the right to suspend or terminate the service, or to block specific actions (including individual tool calls), if abuse is detected, with reasonable notice where practicable.

14. Limitation of liability

To the maximum extent permitted by law, ZeroToClaw's total aggregate liability for any and all claims arising from or related to the service is limited to the amount you paid to ZeroToClaw in the 12 months preceding the claim.

ZeroToClaw is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, revenue, profits, goodwill, or business opportunities, regardless of whether we were advised of the possibility of such damages.

Without limiting the foregoing, ZeroToClaw is not liable for any damages arising from: (a) the actions, outputs, or decisions of your OpenClaw AI agent, including actions taken on connected third-party platforms and the consequences of actions you approved or pre-authorised; (b) business decisions you make based on your agent’s outputs or recommendations; (c) data loss resulting from your failure to maintain adequate backups; or (d) your use of the service in violation of these Terms. Autonomous workflows run without guaranteed human review of each individual action by ZeroToClaw.

This limitation does not apply to liability that cannot be excluded or limited under applicable law, including the Australian Consumer Law.

15. Indemnification

You agree to indemnify and hold harmless ZeroToClaw and its officers, directors, employees, and agents from any third-party claims, damages, losses, liabilities, or expenses (including reasonable legal fees) to the extent they arise from:

1. Your breach of these Terms or of any applicable law
2. Instructions you give to us or to your agent that are unlawful or infringe a third party’s rights
3. Your content and data, and the actions your OpenClaw agent takes as authorised or configured by you, to the extent they affect third parties

Your liability under this indemnity is reduced to the extent that ZeroToClaw’s own breach, negligence, or wrongful act contributed to the claim.

Our indemnity to you. ZeroToClaw will defend you against any third-party claim that the ZeroToClaw platform or Background IP infringes that third party’s intellectual property rights, and will pay any damages finally awarded or agreed in settlement of that claim — provided you notify us promptly, give us control of the defence, and did not cause the claim by modifying our materials or combining them with anything we did not supply. This indemnity does not cover OpenClaw itself or other open-source components, which are licensed under their own terms. If such a claim arises, we may modify or replace the affected component or, if that is not commercially reasonable, end the affected service and refund the unused portion of any amounts you have prepaid.

16. Third-party services and software

Our service relies on a number of third-party platforms, including but not limited to: Stripe (payment processing), the cloud infrastructure provider we use to host the service, AI and language-model providers (e.g. Anthropic, OpenAI), the third-party integration providers we use to route your agent’s tool calls to connected business applications, and the third-party applications you ask us to connect to your agent (e.g. Google, Microsoft, Slack, messaging providers, business applications such as HubSpot or Salesforce). These services are governed by their own terms and privacy policies. ZeroToClaw is not responsible for the availability, pricing, security, or conduct of third-party services, nor for any outage or service interruption that originates with a third-party provider. A list of our current sub-processors is available on request.

OpenClaw is open-source software developed and maintained by its own project maintainers; ZeroToClaw does not control its development or release schedule. Our service is what we build and operate around it: selecting, setting up, configuring, hardening, hosting, updating, and running OpenClaw for you, together with the ZeroToClaw platform, skills, and tooling. We perform that work with due care and skill, as the Australian Consumer Law requires, and nothing in this section limits that obligation. However, we do not warrant that the OpenClaw software itself is free of bugs, vulnerabilities, or defects, and to the maximum extent permitted by law ZeroToClaw is not liable for loss or damage arising from defects, security vulnerabilities, or limitations that originate in the OpenClaw software, or from changes made to OpenClaw by its maintainers, beyond our obligation to apply updates and reasonable mitigations as part of the managed service.

17. Intellectual property

1. OpenClaw is open-source software governed by its own licence. ZeroToClaw does not claim ownership of OpenClaw.
2. Your content, accounts, and configurations — you retain ownership of any content created, stored, or processed by your OpenClaw agent; the outputs your agent generates (as between you and ZeroToClaw); the third-party accounts you connect; and any configurations specific to your agent (agent persona, workflows, memory, allowlists, and similar). See section 4 (Account ownership) for the boundary between what you own and what ZeroToClaw operates on your behalf, and section 7 (AI agent disclaimer) for your responsibility for reviewing and using agent outputs.
3. Skills and workflows you build — you own the skills, workflows, and automations you build on the platform. We take only the rights we need to host, operate, secure, and back them up as part of the service. We do not reuse or redistribute your skills to other customers.
4. Skills and custom work we build for you — where ZeroToClaw builds a skill, workflow, integration, or other deliverable for you (for example, as paid custom work), you own the parts specific to your business, and your copy of the deliverable is yours to keep and use — including after you export your agent or stop using the service. Generic and reusable components, templates, connectors, and methods used in the deliverable remain ZeroToClaw’s Background IP, even where they were customised for you, and are licensed to you as set out below.
5. Our tooling (“Background IP”) — ZeroToClaw retains ownership of its proprietary setup scripts, monitoring and security configurations, templates, prompt scaffolding, workflow patterns, connectors, internal tooling, and methodologies (“Background IP”), even when instantiated or customised for a customer. You are granted a non-exclusive, perpetual, royalty-free licence to use Background IP as embedded in your own agent and deliverables — including after export or on infrastructure you operate. You may not extract, copy, redistribute, or resell Background IP separately from your agent, and Background IP is not supported or warranted outside the environment ZeroToClaw operates.
6. Independent development — ZeroToClaw remains free to build, for itself or for other customers, skills, workflows, and features with similar functionality to yours, using the general know-how, skills, and patterns our team retains — provided we do not copy your skills or use your confidential information (see section 31, Confidentiality).
7. Optional sharing — we may offer optional ways to share or publish skills (for example, a template gallery or marketplace). Sharing is always opt-in and subject to the terms presented at the time.
8. Feedback — we may use suggestions and feedback you give us freely and without obligation to you.

In short: you own your agent’s content, configuration, and the skills built by you or for you — your copy is yours to keep, even if you leave. The platform, tooling, and generic building blocks stay ours, and we stay free to build similar things for other customers.

18. Data handling during service delivery

Because your agent runs on infrastructure operated by ZeroToClaw, your data — including content created or fetched by the agent (such as emails, calendar entries, messages, and records retrieved from the third-party applications you connect) — is stored on systems operated by ZeroToClaw for as long as your service relationship is active. We:

1. Access this data only as necessary to set up, operate, support, and secure your agent
2. Do not sell your data, and do not transmit it to any third party except where required to operate the service (for example, to forward a request from your agent to a third-party application you have asked us to connect) or where required by law
3. Never use your content or data to train AI models. We do use de-identified usage data (metrics about how the service is used — never the content of your data) to inform our business decisions, operate and secure the platform, and improve the service for all customers
4. Will promptly notify you if we become aware of any unauthorised access to your data

Backups. We take regular snapshots of your server instance for disaster recovery and retain them for at least seven days. Snapshot schedules beyond that minimum are not guaranteed. If you need data restored, contact us — we may be able to restore from a recent snapshot, but restoration is not guaranteed.

Your agent sends content to the AI model providers used to run it. Where you supply your own API keys, that processing is governed by your direct agreement with the provider. Where you use ZeroToClaw-managed AI credits, we route model requests through third-party AI providers and routing services, or through our own model gateway; those providers process your content under their own terms, and we take reasonable steps to use configurations that do not permit providers to use your content to train their models, where the provider offers that option. A list of the providers we use is available on request (see section 16).

You are responsible for ensuring that your use of OpenClaw and its integrations complies with applicable data protection laws. See our Privacy Policy for more information on what data we collect, how we use it, and the safeguards that apply.

19. Termination and offboarding

Either party may terminate the service relationship at any time for convenience by providing written notice.

ZeroToClaw may terminate or suspend the service immediately upon written notice if you: (a) materially breach these Terms and fail to cure such breach within 14 days of receiving notice; (b) engage in conduct that violates section 13 (Acceptable use), including breach of the fair-use limits in section 30; or (c) fail to pay any fees when due.

Non-payment. If a charge fails, we will retry it automatically and notify you within 7 days. You then have a 7-day grace period to fix the payment. If the amount is still unpaid after the grace period, we may suspend your agent and your access to the ZeroToClaw management dashboard, with notice to the email address on file. If the amount remains unpaid 14 days after suspension, we may terminate the service relationship under this section and, following termination, delete your OpenClaw agent, its memory and configurations, and any associated artefacts ZeroToClaw holds on your behalf, in accordance with the offboarding process below. You can fix the payment and restore the service at any step before deletion. You remain liable for all fees accrued up to the date of suspension or termination.

Where you have paid your setup fee, the data export described below remains available for 30 days after your agent is taken offline, including where termination was for non-payment of subscription or other fees. Where the unpaid amount is the setup fee itself, no completed agent exists and no export is available. Once your agent has been deleted, reinstating the service requires a new setup at the then-current setup fee; if we still hold backup data at that time, restoring your previous configuration may incur additional fees. Data stored in third-party services that you connected to your agent (for example, emails in your mailbox, calendar entries in your calendar provider, or records in your connected business applications) is held by those third parties under your own accounts and is not affected by this action.

Standard offboarding. Upon cancellation by you, or termination for convenience by either party, the following process applies:

1. Your access to the ZeroToClaw management dashboard, and the operation of your agent, continue until the end of your then-current billing period.
2. At the end of that period, your agent is taken offline.
3. For 30 days after your agent is taken offline, you may request an export of the agent’s data and configuration by emailing hello@zerotoclaw.ai. The export is provided in a structured, commonly used format that we determine (for example, a zip archive) and contains the files in your agent’s default OpenClaw workspace folder, including the inputs you have stored there. ZeroToClaw will make reasonable efforts to deliver the export within that window.
4. The export is provided as-is. Running your agent outside ZeroToClaw is your own undertaking: we do not provide setup assistance, migration services, or recommendations for operating your agent after export.
5. Within 30 days after the export window closes, ZeroToClaw will delete your OpenClaw agent, its memory and configurations, and any operational data ZeroToClaw holds about your agent, except where retention is required by law or by ZeroToClaw’s reasonable record-keeping obligations. Billing records and audit logs are retained for 7 years, and consent logs for 5 years. Disaster-recovery snapshots age out on our standard rotation after deletion.
6. We do not store embeddings outside your OpenClaw instance, so they are deleted with it. Usage indexes (such as tool-call counts) and operational metrics for your server may be retained after offboarding; on your explicit request we will remove personally identifying data from them.
7. ZeroToClaw will delete or invalidate any third-party authorisation tokens it holds for your account. You should also revoke any consents granted to ZeroToClaw or its agent through the relevant third-party services.

Sections 3 (Operating costs), 4 (Account ownership), 6 (Security disclaimers), 7 (AI agent disclaimer), 10 (Warranty disclaimer), 12 (Refund policy), 14 (Limitation of liability), 15 (Indemnification), 17 (Intellectual property), 18 (Data handling), 20 (Governing law), 26 (Waiver), 27 (Dispute resolution), and 31 (Confidentiality) survive termination.

20. Governing law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these Terms will be subject to the non-exclusive jurisdiction of the courts of New South Wales, Australia. Nothing in this section prevents you from making a complaint to a consumer-protection regulator or bringing a claim in a court or tribunal with jurisdiction where you are located, such as your state or territory’s civil and administrative tribunal.

21. Force majeure

ZeroToClaw is not liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, internet or infrastructure outages, acts of government, pandemics, or failures of third-party service providers.

22. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

23. Entire agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and ZeroToClaw regarding the service and supersede all prior agreements, understandings, and representations.

24. Changes to these Terms

We may update these Terms, our fees, and our billing models from time to time. We will provide at least 30 days' notice before material changes take effect, communicated via email to active customers. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

If a change to these Terms or to your fees is materially detrimental to you, you may cancel the service before the change takes effect and receive a pro-rata refund of any prepaid, unused amounts. We may introduce new billing models (for example, usage-based credits) on the same notice basis; you keep your existing billing basis unless you opt in to the new model or are given notice of a change under this section. We may add new optional products and services at any time; you are only charged for them if you choose to buy them. Changes to third-party AI model rates are set by the providers, not by ZeroToClaw, and are passed through on the same basis as our routing provider charges them (see section 3, Operating costs); they are not changes to these Terms.

25. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. ZeroToClaw may assign these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets without your consent.

26. Waiver

Our failure to enforce any provision of these Terms at any time does not constitute a waiver of that provision or any other provision. Any waiver of a provision of these Terms must be in writing and signed by ZeroToClaw to be effective.

27. Dispute resolution

Before initiating any legal proceedings, both parties agree to attempt to resolve any dispute arising from these Terms through good-faith negotiation for a period of at least 30 days. This section does not prevent either party from seeking urgent interlocutory relief, and does not prevent you from making a complaint to a consumer-protection regulator or applying to a tribunal at any time.

28. Apps and connections

Your tier includes a set number of connected apps; additional apps are available at the per-app monthly rates on the pricing page. This section governs how app changes take effect. Usage across all apps connected to your agent is subject to the fair-use limits in section 30 (Fair use).

1. Adding apps. You can add an app from the ZeroToClaw catalogue at any time. New apps take effect immediately, and any additional per-app fee is charged pro-rata for the remainder of the current billing period.
2. Swapping apps. You can swap one connected app for another at any time. Swaps that keep your total app count the same are free and unlimited.
3. Removing apps. You can remove an app at any time. Removals take effect at the end of the current billing period: the app remains connected and usable until then, its per-app fee ceases at the end of that period, and no partial refunds are given for the remainder of the period. If you would rather have the app disconnected immediately, tell us and we will disconnect it; the fee still runs to the end of the period. Removing an app does not cancel your underlying subscription.
4. Reduced app allowances. Where a change reduces the number of apps included in your subscription — for example, a tier downgrade or the removal of a paid additional app — the reduction takes effect at the start of the next billing period; until then you keep the allowance you have paid for. If the apps connected to your agent would exceed the new allowance, you nominate which connection(s) to drop at the end of the current billing period. If you have not nominated by then, we may disconnect the most recently added app(s) to bring your account within the new allowance.
5. Scope of app setup. Connecting an app covers authentication and the app’s standard actions. Custom business permissions, role-based rules, bespoke workflows, or anything that extends beyond connecting the app to your agent is scoped separately — as development hours under section 29 (Coaching sessions and development hours) or as a separately quoted engagement agreed in writing before work begins.
6. Third-party costs. Subscription, API, or usage fees charged by the app’s own provider (for example, a HubSpot or Xero licence) remain your responsibility and are not included in our fees.

29. Coaching sessions and development hours

This section applies to the coaching sessions included in your tier and to blocks of development hours purchased separately.

Tier-included coaching.

1. Your tier includes the number of coaching sessions (each at least 45 minutes) listed for it on the pricing page at the time of your purchase.
2. Tier-included coaching sessions are valid for one year from the date of purchase of the relevant tier. Sessions not used within that period expire automatically.
3. Expired coaching sessions are non-refundable and cannot be carried over, credited, exchanged for other services, or transferred to a third party, except as required by the Australian Consumer Law.
4. Sessions are scheduled by mutual agreement during ZeroToClaw business hours. Sessions cancelled by you with less than 24 hours’ notice may be treated as used.

Development hours.

1. Development hours are sold in blocks, at the prices stated at the point of purchase. Hours can be used for coaching, custom skills and workflows, app and integration work, agent memory tuning, and similar work scoped and agreed with us.
2. Blocks are valid for six months from the date of purchase, as stated at the point of purchase. Hours not used within that period expire automatically. If you were unable to use your hours because we could not offer you reasonable availability, we will extend the validity period accordingly.
3. A booked session or task consumes the time allocated for it in the calendar. Time we spend on your work outside booked sessions — such as follow-up work and email correspondence relating to the task — also draws from your block. We keep internal records of the time spent.
4. If the total time for a task runs more than 15 minutes over the time allocated for it, the additional time is drawn from your block and we will email you your remaining balance. We do not otherwise send time summaries after each session; you can ask for your remaining balance at any time by emailing hello@zerotoclaw.ai.
5. Bookings cancelled by you with less than 24 hours’ notice are treated as consumed.
6. If an agreed task needs more time than remains in your block, we will tell you before continuing. Additional time to complete the same task is billed at your block’s effective hourly rate (the block price divided by the number of hours in the block). New tasks — work that is not a continuation of a task already scoped and agreed — are scoped separately and require a new block of hours.
7. Expired hours and unused blocks are non-refundable, non-transferable, and cannot be exchanged for other services, except as required by the Australian Consumer Law.
8. Ownership of anything we build for you using development hours is set out in section 17 (Intellectual property).

30. Fair use

This section sets out the fair-use limits that apply to tool-call usage across your subscription. The limits exist to protect the platform and other customers from abuse. They are not intended to constrain ordinary business use of your agent.

1. Tool-call ceiling. Each customer is subject to a fair-use ceiling of 15,000 tool calls per calendar month, measured in aggregate across every integration connected to your agent — the ceiling applies to your account as a whole, not per app. A “tool call” means a single action your agent takes against a connected third-party application — for example, reading an email, creating a calendar event, sending a message, or retrieving a record from a connected business application. The ceiling is set well above the level required by typical business use of the service.
2. What happens above the ceiling. Tool calls in excess of the ceiling may be throttled, queued, or refused at ZeroToClaw’s discretion. ZeroToClaw may also temporarily or permanently block further calls, suspend the agent, or terminate the service under section 19 where it has reasonable grounds to suspect abuse.
3. Discretionary tolerance. Where your legitimate use of the agent approaches or exceeds the ceiling, contact us at hello@zerotoclaw.ai. ZeroToClaw may, at its discretion and on a case-by-case basis, raise or waive the cap for your account. ZeroToClaw is not obliged to grant an extension, but will not unreasonably withhold one where the usage pattern is consistent with ordinary use of the service.
4. Abuse. “Abuse” includes, without limitation: scripted floods or burst patterns not consistent with human-paced workflows; automated scraping of third-party services; reselling, redistributing, or otherwise extending your agent’s capacity to parties outside your organisation; deliberate attempts to circumvent the ceiling (for example, by spreading usage across multiple accounts under common control); and any use that materially diverges from the agent’s intended operational pattern. Where ZeroToClaw identifies abuse, it may decline to extend the cap, block further calls, and suspend or terminate the service under section 19 without further notice.

31. Confidentiality

Each party may receive confidential information from the other. For you, that includes your data, documents, knowledge-base content, prompts, and business processes. For us, it includes our tooling, security configurations, and commercial information not made public.

1. Each party will use the other’s confidential information only to provide or receive the service, and will not disclose it to third parties — except to employees, contractors, and service providers who need it to deliver the service and are bound by comparable obligations, or where disclosure is required by law.
2. We do not use your confidential information for other customers. When you leave, it goes with you in your export and is deleted from our systems on the schedule in section 19 (Termination and offboarding).
3. Confidential information does not include information that: is or becomes public without a breach of these Terms; was already known to the receiving party; is lawfully received from a third party; or is independently developed without use of the other party’s confidential information.
4. ZeroToClaw’s Background IP, the general know-how and patterns our team retains, and aggregated, de-identified data are not your confidential information (see sections 17 and 18).
5. These obligations survive the end of the service relationship.

32. Testimonials and publicity

1. We identify you as a customer publicly — by name, company, or logo — only with your consent. Consent given by email is sufficient.
2. If you give us a testimonial or customer story, whether on your own initiative or at our request, you consent to us publishing it with your name and company, unless you tell us otherwise when you provide it.
3. You can withdraw consent at any time by emailing hello@zerotoclaw.ai. We will stop new uses promptly; already-published material may take a reasonable period to update or remove.

33. Contact

If you have questions about these Terms, contact us at hello@zerotoclaw.ai.