Terms of Service

These Terms of Service ("Terms") govern your use of the ZeroToClaw website and services. By purchasing or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

1. Service description

ZeroToClaw provides an AI agent service built on OpenClaw. The commercial model has two separately chosen parts: a one-off launch and an ongoing care plan.

1. Launch. Guided, Done-for-You or Specialised, chosen according to how hands-on you want to be and how specialised the result needs to be.
2. Care. Standard, Professional or Dedicated, chosen according to connected systems, working sessions and support depth. Care may be billed month to month or as a 12-month package.

The current fees, allowances and standard inclusions are set out on our pricing page. The proposal, order form or written scope we give you before purchase records the launch, care plan, deliverables, assumptions and any customer-specific terms you agree with us. Those documents form part of these Terms. Fees and inclusions may change from time to time in accordance with section 24 (Changes to these Terms); changes do not apply retrospectively to amounts you have already paid. If there is any inconsistency, a customer-specific written scope prevails for that engagement, then these Terms, then the pricing page.

Launch options.

1. Guided. We map the agreed outcome with you and provide the workshop, implementation guidance, coaching, reviews and testing support listed on the pricing page or in your scope. Your team remains responsible for carrying out the hands-on implementation work unless the scope says otherwise.
2. Done-for-You. We map, build, connect and test the standard version of one agreed starting office job, then train your team and support the agreed go-live.
3. Specialised. We design and deliver the customer-specific outcome recorded in the written scope. It may include work outside the twelve starting office jobs, custom or unsupported integrations, or more involved operating requirements.

Office jobs and later capabilities. An office job is a defined capability or workflow for the agent. The customer may teach the agent additional skills itself, subject to the plan’s connected-system and fair-use limits. Adding a skill does not by itself increase the base care price. The care plan does not include an ongoing entitlement to new workflows or capabilities built by ZeroToClaw. If you want us to build another capability, we will agree a fresh Guided, Done-for-You or Specialised launch, development-hours engagement, or other written scope before work begins.

Where a package includes a coaching or working session, it means a video call of at least 45 minutes unless the written scope says otherwise. Priority support and same-day response have the meanings in section 9 (Service levels and support).

We may occasionally offer training sessions, webinars, community events, or similar extras. Unless expressly listed in your tier’s inclusions, these are optional extras offered as available and are not a committed part of the service.

Usage across your connected apps is subject to the allowances on the pricing page and the fair-use limits in section 30 (Fair use). Work outside the agreed launch and care inclusions is scoped and priced separately before it begins.

2. Customer responsibilities

To receive the service, you must:

1. Provide accurate billing and contact details, keep them current, and pay all fees when due
2. Keep your ZeroToClaw account credentials secure and not share them outside your organisation
3. Pay any separately agreed usage or third-party charges (see section 3)
4. Maintain the third-party accounts you have asked us to connect to your agent (e.g. email, calendar, messaging, business applications), and supply the necessary authorisation tokens or credentials when requested
5. Respond to setup requests in a timely manner during onboarding
6. Maintain adequate backups of any data, content, or configurations that you do not want to risk losing — see section 18 (Data handling) for what ZeroToClaw retains on its side and section 19 for what is retained after the service ends
7. Ensure you have the legal right to authorise ZeroToClaw and its agent to access the third-party services and data you connect
8. Configure appropriate safeguards, permissions, and human oversight for your OpenClaw AI agent
9. Operate the agent within the fair-use limits in section 30
10. Accept sole responsibility for the actions, outputs, and decisions of your OpenClaw AI agent, including any communications it sends on your behalf

3. Operating costs

The launch fee covers the work recorded in the agreed launch scope. The care fee covers hosting, monitoring, backups, tested platform upgrades and support.

AI models and providers.

1. We may choose the AI providers, models and routing services used to deliver the service, and may change them where reasonably required for quality, availability, security or cost.
2. Where you use your own AI model account or API key, charges under that account are your responsibility.
3. Before applying any additional recurring charge, we will discuss a care-plan upgrade or another written arrangement with you.

Included storage. Each hosted agent instance includes up to 28 GB of storage in its active agent environment. Storage is measured separately for each agent instance, not across your account, and includes everything stored in or used by that active environment, including customer data, databases, logs, caches, system files, applications, configurations, and other operational data. Disaster-recovery snapshots maintained by ZeroToClaw under section 18 do not count towards the allowance. We may notify you if an agent instance is approaching the allowance, but are not obliged to do so. If an agent instance reaches or exceeds 28 GB, we will notify you and you must, within 14 days after that notice, either reduce its storage use to no more than 28 GB or purchase additional storage. Additional storage costs $75 plus GST per month for each additional 10 GB. If you do not reduce usage or purchase sufficient additional storage within that 14-day period, we may limit further storage or suspend affected parts of the service until the issue is resolved. We will not delete your data solely because you exceed the allowance without first giving you that notice and opportunity to reduce usage or purchase additional storage, except where immediate action is reasonably required to protect the security or operation of the service.

The following costs are your responsibility and are not included in our pricing:

1. Third-party service subscriptions — any subscription, licence, or per-call fees charged by the providers of the third-party applications you connect to your agent (e.g. email, calendar, messaging platforms, business applications such as HubSpot or Salesforce)
2. Separately agreed usage — AI or infrastructure usage, but only where the price or charging method has been agreed with you in writing

ZeroToClaw is not liable for charges incurred on your third-party accounts. We can advise on cost optimisation but do not control or guarantee third-party pricing.

Taxes. Our fees are stated exclusive of GST and other taxes. Where GST or another tax applies to a supply we make to you, it will be added at the applicable rate and shown at checkout and on your invoice. Supplies to customers outside Australia are generally not subject to Australian GST. You are responsible for any taxes, duties, or government charges that apply to your purchase in your own jurisdiction.

4. Account ownership

ZeroToClaw owns and operates the cloud infrastructure on which your agent runs, including the servers, storage, networking, and supporting platform services. You own:

1. Your content, data, branding, documents, business information, business rules, instructions, confidential material, agent memory, conversation history, and data fetched into the agent from the third-party services you connect
2. The outputs your agent generates, as between you and ZeroToClaw
3. The third-party accounts you connect to your agent, and any authorisation tokens issued under them
4. Your ZeroToClaw account, including your billing details and team membership

Ownership of the software, skills, workflows, automations, configurations, integrations, and other implementation used to operate your agent is addressed separately in section 17 (Intellectual property). Supplying a business rule, instruction, document, or other customer material does not transfer ownership of that material to ZeroToClaw; implementing it in the agent does not transfer ownership of the resulting implementation to you.

For the duration of an active service relationship, you have a limited, non-exclusive, non-transferable right to access and use the infrastructure ZeroToClaw operates on your behalf, solely to operate your agent and the services included in your tier. See section 19 (Termination and offboarding) for how access and data are handled at the end of the service relationship.

5. Access and credentials

To set up and operate your agent, ZeroToClaw maintains two forms of access:

1. Customer-facing access — you access and manage your agent through the ZeroToClaw management dashboard at app.zerotoclaw.ai. We will issue you the credentials needed to log in, and you are responsible for keeping those credentials secure (see section 2).
2. Operator access — ZeroToClaw staff have access to the cloud infrastructure that runs your agent so that we can perform setup, maintenance, security patching, monitoring, integration configuration, and troubleshooting. Operator access is gated by identity and access management policies, restricted to named staff, and logged on every session.

You authorise this operator access for as long as you have an active service relationship with ZeroToClaw. We use it solely to perform the agreed-upon service. Where you ask us to revoke or restrict our access (for example, to stop a session already in progress), we will do so promptly — although doing so may prevent us from delivering the services included in your tier and may give us grounds to suspend or terminate the service under section 19.

For integrations, you separately authorise ZeroToClaw or your agent to connect to third-party services on your behalf — typically by completing an OAuth grant, supplying an API key, or otherwise issuing access tokens. You can revoke these authorisations at any time, either through the third-party service or through the ZeroToClaw management dashboard.

6. Security disclaimers

ZeroToClaw follows industry best practices for server hardening, tenant isolation, and security configuration. However:

1. No system is impenetrable. We do not guarantee that the infrastructure running your agent will never be compromised.
2. Monitoring detects anomalies and known attack patterns but cannot guarantee prevention of all security incidents.
3. We are not liable for breaches resulting from your own actions or omissions (including disclosure or loss of your ZeroToClaw credentials or any authorisation token you have issued for an integration), third-party software vulnerabilities, zero-day exploits, or configuration choices you have made or asked us to make on your behalf.
4. Security updates, patches, and configuration changes applied by ZeroToClaw are provided on a best-effort basis. While we take reasonable care, we are not liable for service interruptions, incompatibilities, or issues arising from updates we apply.
5. Our service is not a substitute for a professional security audit or penetration test.

7. AI agent disclaimer

OpenClaw is an autonomous AI agent that may send emails, schedule meetings, process data, and take other actions on your behalf without human review of each individual action.

1. ZeroToClaw sets up and (where applicable) operates your OpenClaw agent but does not control, supervise, or review the agent’s outputs, decisions, or communications.
2. You are solely responsible for all actions your OpenClaw agent takes, including any communications sent, data processed, appointments scheduled, or decisions made by the agent.
3. ZeroToClaw is not liable for any loss, damage, claim, or liability arising from the content, accuracy, timeliness, or consequences of your AI agent's outputs or actions, including but not limited to incorrect information or misinformation, misrepresentation of you or of the products and services you provide, unintended communications, decisions made by the agent, loss of data, loss of or damage to accounts, or financial loss.
4. You acknowledge that AI systems may produce inaccurate, incomplete, or inappropriate outputs, and you accept this risk.
5. You are responsible for implementing appropriate human oversight, review processes, and safeguards proportionate to the sensitivity of the tasks you assign to your agent.

ZeroToClaw’s role is to provide and operate the facility: a functional, secured agent, set up and maintained as described in these Terms. How you use that facility — the tasks you give your agent, the access you grant it, and what you do with its outputs — is your responsibility.

8. Delivery timeframe

The delivery plan, milestones and completion criteria for your launch are set out in the proposal, order form or written scope agreed before work begins.

Guided. The standard Guided launch uses a focused 90-day launch window and includes up to fifteen hours of workshop, implementation guidance, coaching, reviews, testing support and handover, unless your written scope says otherwise. Unused Guided hours do not carry beyond the launch window unless we agree an extension in writing.

Done-for-You and Specialised. We agree the expected delivery period and completion criteria after the discovery and scoping required for the chosen outcome. A launch is complete when the deliverables and handover criteria in the written scope have been met, not merely when a server has been provisioned.

Every launch depends on your participation, including timely access to relevant systems, examples, process details, authorisations, decisions, reviews and approvals. Delivery dates move to the extent that work is delayed by missing information, access, customer availability, requested scope changes, or third-party services outside our control. We will communicate material changes to the expected delivery date.

Ongoing care begins when the agent or agreed capability goes live, unless the written scope states a different start date.

9. Service levels and support

References to "always-on" monitoring or similar language on our website describe the architectural design of the monitoring service (continuous automated checks), not a contractual uptime guarantee. We do not offer a guaranteed uptime percentage. We make reasonable efforts to keep your agent running, to restore service promptly after failures, and to apply security patches and platform updates.

Support. Support is provided by email to support@zerotoclaw.ai during business hours: 9am–5pm AEST, Monday to Friday, excluding NSW public holidays. (For billing, cancellation, and other contractual matters, contact hello@zerotoclaw.ai.) Our response targets are:

1. Standard support — first response within 2 business days.
2. Professional priority support — first response within 1 business day.
3. Dedicated support — a same-business-day first response from a named contact for requests received during business hours, or the next business day for requests received outside business hours.

These are response targets, not resolution promises: how long a fix takes depends on the issue. Response targets do not apply to issues caused by your own changes or misconfiguration, your third-party accounts and services, outages of upstream providers (such as AI model, hosting, or app providers), suspensions or limits under section 30 (Fair use), or periods where we are waiting on information or action from you.

Support scope. Support covers keeping the agent, connected apps and capabilities delivered by ZeroToClaw functional as delivered while care remains active. If something we delivered stops working because of our action or a supported platform change, we will take reasonable steps to restore it without charging development hours. Changes made by you or a third party, customer-built workflows, new skills, new workflows, custom configuration, training and material changes to delivered capabilities are outside support. We can still help, but that work is scoped as development hours, a fresh launch or another separately quoted engagement before it begins.

Maintenance. We may schedule maintenance windows for disruptive work, with reasonable notice where practicable. Monitoring and the service may be temporarily unavailable during maintenance or due to circumstances beyond our control.

10. Warranty disclaimer

To the maximum extent permitted by law, the service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Marketing language on our website (such as "no security gaps", "enterprise-grade", or "hardened") describes our approach and standards, not contractual guarantees of outcome. No representation on our website constitutes a warranty unless explicitly stated in these Terms.

Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion.

Where a consumer guarantee applies that cannot be excluded but our liability for failing to comply with it can lawfully be limited, and the service is not of a kind ordinarily acquired for personal, domestic, or household use, our liability for that failure is limited, at our option, to supplying the service again or paying the cost of having the service supplied again.

11. Subscription and cancellation

Your care plan is billed through Stripe, monthly or annually depending on the billing option you select at purchase. It covers the ongoing service for your chosen care level, including its connected-app allowance, working sessions and support depth.

1. You can cancel at any time by emailing hello@zerotoclaw.ai. We will confirm and process your cancellation within 5 business days of receiving your request.
2. Upon cancellation, the agent continues to run and you continue to have access to the ZeroToClaw management dashboard until the end of the current billing period. After that, the agent is taken offline and the offboarding process in section 19 begins.
3. Annual billing. An annual subscription is a commitment for the full billing year in exchange for the discounted rate. You can cancel at any time and the service runs to the end of the paid year; no refunds are given for the remainder of an annual period after voluntary cancellation, except as required by the Australian Consumer Law or as set out in section 24 (Changes to these Terms).
4. Changing tiers. You can upgrade your tier at any time; upgrades take effect immediately and the difference is charged pro-rata for the remainder of the current billing period. Downgrades take effect at the end of the current billing period. Where a downgrade reduces the number of apps included in your tier, section 28 (Apps and connections) sets out how excess connected apps are handled.
5. Connected apps may be added, swapped or removed without cancelling the underlying care plan, subject to its allowance and any separately agreed connection work. See section 28 (Apps and connections).
6. You retain ownership of your Customer Materials, agent outputs, and connected third-party accounts as described in sections 4 and 17. See section 19 for the window in which you can request an export of your data before it is deleted from ZeroToClaw’s systems.

12. Refund policy

1. A one-off launch fee is non-refundable once the workshop, discovery, scoping, implementation, integration or other launch work has begun.
2. Month-to-month care can be cancelled at any time. Cancellation takes effect at the end of the current billing period, which is within 30 days for monthly billing (see section 11). No refunds are issued for a billing period that has already commenced.
3. A 12-month care package is a commitment for the paid year. No refund is issued for the unused part of the year after voluntary cancellation, except as required by law or section 24.
4. One-time fees for additional app connections, development hours, coaching or other custom work are non-refundable once the relevant work or booked session has begun.
5. If we cannot deliver a launch substantially in accordance with its written scope and do not remedy the failure within a reasonable time after written notice, you may request the remedies available under the Australian Consumer Law.
6. No refund is issued for delay or rework caused by missing information, access, authorisations, approvals, customer availability, customer-requested scope changes or third-party services outside our reasonable control, except where required by law.

Nothing in this section excludes, restricts, or modifies your rights under the Australian Consumer Law. Where the service fails to meet a consumer guarantee, you are entitled to the remedies the Australian Consumer Law provides.

13. Acceptable use

You agree not to:

1. Use OpenClaw or any associated integrations for spam, phishing, or other illegal or abusive purposes
2. Circumvent security measures put in place as part of the service, or use the service in a way that compromises or attempts to compromise the integrity of ZeroToClaw’s infrastructure or any other customer’s agent
3. Install malicious skills or plugins that compromise the integrity of the agent or the platform
4. Use the service to process data in violation of applicable laws
5. Use the AI agent to impersonate individuals, generate misleading content, or conduct activities that could cause harm to third parties
6. Exceed the fair-use limits set out in section 30, or attempt to circumvent them (for example, by spreading usage across multiple accounts under common control)
7. Resell, sublicense, distribute, publish, rent, lease, white-label, assign, transfer, commercially exploit, or otherwise make your agent or any ZeroToClaw-developed or Platform-Created Work (defined in section 17) available to parties outside your organisation, except as expressly permitted by section 17 or a separate written agreement with ZeroToClaw
8. Include your agent or any ZeroToClaw-developed or Platform-Created Work in a product, SaaS platform, managed service, subscription, licence, outsourcing offering, service-bureau arrangement, or other offering for third parties; charge another party specifically to access or use it; or use it to build or support a competing commercial product, without ZeroToClaw’s prior express written permission

ZeroToClaw reserves the right to suspend or terminate the service, or to block specific actions (including individual tool calls), if abuse is detected, with reasonable notice where practicable.

14. Limitation of liability

To the maximum extent permitted by law, ZeroToClaw's total aggregate liability for any and all claims arising from or related to the service is limited to the amount you paid to ZeroToClaw in the 12 months preceding the claim.

ZeroToClaw is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, revenue, profits, goodwill, or business opportunities, regardless of whether we were advised of the possibility of such damages.

Without limiting the foregoing, ZeroToClaw is not liable for any damages arising from: (a) the actions, outputs, or decisions of your OpenClaw AI agent, including actions taken on connected third-party platforms and the consequences of actions you approved or pre-authorised; (b) business decisions you make based on your agent’s outputs or recommendations; (c) data loss resulting from your failure to maintain adequate backups; or (d) your use of the service in violation of these Terms. Autonomous workflows run without guaranteed human review of each individual action by ZeroToClaw.

This limitation does not apply to liability that cannot be excluded or limited under applicable law, including the Australian Consumer Law.

15. Indemnification

You agree to indemnify and hold harmless ZeroToClaw and its officers, directors, employees, and agents from any third-party claims, damages, losses, liabilities, or expenses (including reasonable legal fees) to the extent they arise from:

1. Your breach of these Terms or of any applicable law
2. Instructions you give to us or to your agent that are unlawful or infringe a third party’s rights
3. Your content and data, and the actions your OpenClaw agent takes as authorised or configured by you, to the extent they affect third parties

Your liability under this indemnity is reduced to the extent that ZeroToClaw’s own breach, negligence, or wrongful act contributed to the claim.

Our indemnity to you. ZeroToClaw will defend you against any third-party claim that the ZeroToClaw platform or ZeroToClaw IP infringes that third party’s intellectual property rights, and will pay any damages finally awarded or agreed in settlement of that claim — provided you notify us promptly, give us control of the defence, and did not cause the claim by modifying our materials or combining them with anything we did not supply. This indemnity does not cover OpenClaw itself or other open-source components, which are licensed under their own terms. If such a claim arises, we may modify or replace the affected component or, if that is not commercially reasonable, end the affected service and refund the unused portion of any amounts you have prepaid.

16. Third-party services and software

Our service relies on a number of third-party platforms, including but not limited to: Stripe (payment processing), the cloud infrastructure provider we use to host the service, AI and language-model providers (e.g. Anthropic, OpenAI), the third-party integration providers we use to route your agent’s tool calls to connected business applications, and the third-party applications you ask us to connect to your agent (e.g. Google, Microsoft, Slack, messaging providers, business applications such as HubSpot or Salesforce). These services are governed by their own terms and privacy policies. ZeroToClaw is not responsible for the availability, pricing, security, or conduct of third-party services, nor for any outage or service interruption that originates with a third-party provider. A list of our current sub-processors is available on request.

OpenClaw is open-source software developed and maintained by its own project maintainers; ZeroToClaw does not control its development or release schedule. Our service is what we build and operate around it: selecting, setting up, configuring, hardening, hosting, updating, and running OpenClaw for you, together with the ZeroToClaw platform, skills, and tooling. We perform that work with due care and skill, as the Australian Consumer Law requires, and nothing in this section limits that obligation. However, we do not warrant that the OpenClaw software itself is free of bugs, vulnerabilities, or defects, and to the maximum extent permitted by law ZeroToClaw is not liable for loss or damage arising from defects, security vulnerabilities, or limitations that originate in the OpenClaw software, or from changes made to OpenClaw by its maintainers, beyond our obligation to apply updates and reasonable mitigations as part of the managed service.

17. Intellectual property

1. Open-source and third-party components. OpenClaw is open-source software governed by its own licence, and other components may be governed by their respective third-party or open-source licences. ZeroToClaw does not claim ownership of those components or restrict rights granted to you directly under those licences. The ownership and use restrictions below apply to ZeroToClaw IP and the ZeroToClaw-developed combination, implementation, customisation, and work surrounding those components.
2. Your materials. You retain ownership of materials you supply or bring to the service, including your data, content, branding, documents, business information, business rules, instructions, confidential material, third-party accounts, and pre-existing intellectual property (“Customer Materials”). You also own your agent’s outputs as between you and ZeroToClaw. You grant ZeroToClaw a non-exclusive licence to host, copy, adapt, process, and use Customer Materials only as reasonably necessary to provide, support, secure, and improve the service for you. Implementing Customer Materials in an agent does not transfer ownership of those materials to ZeroToClaw.
3. ZeroToClaw IP. ZeroToClaw retains all rights, title, and interest in its platform, software, code, scripts, integrations, skills, workflows, office jobs, prompt scaffolding, configurations, templates, connectors, documentation, technical designs, setup tools, monitoring and security configurations, workflow patterns, playbooks, internal tooling, methodologies, modifications, enhancements, derivative works, and other materials that ZeroToClaw develops, supplies, or uses to provide the service, whether created before or during an engagement and whether reusable or developed specifically for you (“ZeroToClaw IP”).
4. Platform-Created Work. Skills, workflows, automations, configurations, extensions, and other implementations created or modified by you, your personnel, or ZeroToClaw within the ZeroToClaw platform or agent environment, or using or derived from ZeroToClaw IP, are “Platform-Created Work” and form part of the ZeroToClaw IP. To the extent you or your personnel acquire any intellectual property rights in Platform-Created Work, you assign those rights, including future rights immediately on creation, to ZeroToClaw and must ensure that personnel and contractors acting on your behalf do the same. Customer Materials embodied in Platform-Created Work remain yours. Software or other material that you develop independently outside the ZeroToClaw platform, without using or deriving from ZeroToClaw IP, remains yours; merely connecting that material to the service through a supported interface does not transfer its ownership to ZeroToClaw.
5. Your internal-use licence. Once you have paid the applicable fees, ZeroToClaw grants you a perpetual, worldwide, royalty-free, non-exclusive, non-transferable, and non-sublicensable licence to use your copy of the ZeroToClaw IP and Platform-Created Work delivered or made available to you solely for your own internal business operations, including after an agreed export or on infrastructure you operate. Your employees and contractors may use it only on your behalf for those internal operations and acquire no independent rights. This licence does not require ZeroToClaw to provide source code or materials not included in the agreed deliverables, and does not include support or warranties outside an environment ZeroToClaw operates.
6. Internal operations. You may use your agent internally to provide your ordinary goods or services to your customers — for example, a trade business may use its agent to schedule customer jobs. That does not permit you to sell access to the agent, charge specifically for its use, or package the agent or any ZeroToClaw IP or Platform-Created Work as something supplied to another party.
7. No commercialisation or third-party use. Unless ZeroToClaw gives prior express written permission in a separate agreement, you must not, and must not permit anyone else to: sell, resell, sublicense, distribute, publish, rent, lease, assign, transfer, white-label, copy, adapt, or otherwise commercially exploit any ZeroToClaw IP or Platform-Created Work for a third party; make it available as or through a product, SaaS platform, managed service, subscription, licence, outsourcing offering, service bureau, or similar arrangement; give an unrelated third party access to it other than an authorised contractor acting solely on your behalf; charge another party specifically to access or use it; or use it to develop, provide, or support a competing commercial product or service. Reseller, white-label, OEM, distribution, and product-integration rights require a separate written agreement with ZeroToClaw.
8. Business sale. Despite the licence being non-transferable, you may request that it transfer to a genuine successor that acquires your entire business or substantially all assets of the business operation using the licensed work. The transfer requires ZeroToClaw’s prior written consent and the successor’s written agreement to be bound by these Terms. A transaction principally intended to sell, distribute, or commercialise the licensed work is not a permitted business sale.
9. Independent development and confidentiality. ZeroToClaw may use and reuse ZeroToClaw IP and Platform-Created Work, and may develop similar functionality for itself or other customers, but will not disclose or reuse your Customer Materials or confidential information for another customer. See section 31 (Confidentiality).
10. Feedback. We may use suggestions and feedback you give us freely and without obligation to you.

In short: you own what you bring, your data, and your outputs. ZeroToClaw owns the developed solution and the work created within or from its platform and proprietary materials. After payment, you may keep and use your copy for your own internal business operations, but you may not resell, white-label, productise, sublicense, distribute, or commercially provide it to others without our prior express written permission.

Prospective application. For new customers, the ownership and licence model in this version of section 17 applies to work first commissioned on or after August 4, 2026. For an active customer entitled to notice under section 24, it applies to work first commissioned on or after the effective date stated in that notice. Rights in work commissioned before the applicable date remain governed by the terms and written scope applicable when that work was commissioned, unless you and ZeroToClaw expressly agree otherwise in writing.

18. Data handling during service delivery

Because your agent runs on infrastructure operated by ZeroToClaw, your data — including content created or fetched by the agent (such as emails, calendar entries, messages, and records retrieved from the third-party applications you connect) — is stored on systems operated by ZeroToClaw for as long as your service relationship is active. We:

1. Access this data only as necessary to set up, operate, support, and secure your agent
2. Do not sell your data, and do not transmit it to any third party except where required to operate the service (for example, to forward a request from your agent to a third-party application you have asked us to connect) or where required by law
3. Never use your content or data to train AI models. We do use de-identified usage data (metrics about how the service is used — never the content of your data) to inform our business decisions, operate and secure the platform, and improve the service for all customers
4. Will promptly notify you if we become aware of any unauthorised access to your data

The storage used by data in your active agent environment counts towards the storage allowance in section 3 (Operating costs).

Backups. We take regular snapshots of your server instance for disaster recovery and retain them for at least seven days. Snapshot schedules beyond that minimum are not guaranteed. If you need data restored, contact us — we may be able to restore from a recent snapshot, but restoration is not guaranteed.

Your agent sends content to the AI model providers and routing services used to run it, or through our own model gateway. Those providers process content under their own terms, and we take reasonable steps to use configurations that do not permit providers to use your content to train their models where that option is available. If we agree that you will supply your own AI model account or API keys, that processing is also governed by your direct agreement with the provider. A list of the providers we use is available on request (see section 16).

You are responsible for ensuring that your use of OpenClaw and its integrations complies with applicable data protection laws. See our Privacy Policy for more information on what data we collect, how we use it, and the safeguards that apply.

19. Termination and offboarding

Either party may terminate the service relationship at any time for convenience by providing written notice.

ZeroToClaw may terminate or suspend the service immediately upon written notice if you: (a) materially breach these Terms and fail to cure such breach within 14 days of receiving notice; (b) engage in conduct that violates section 13 (Acceptable use), including breach of the fair-use limits in section 30; or (c) fail to pay any fees when due.

Non-payment. If a charge fails, we will retry it automatically and notify you within 7 days. You then have a 7-day grace period to fix the payment. If the amount is still unpaid after the grace period, we may suspend your agent and your access to the ZeroToClaw management dashboard, with notice to the email address on file. If the amount remains unpaid 14 days after suspension, we may terminate the service relationship under this section and, following termination, delete your OpenClaw agent, its memory and configurations, and any associated artefacts ZeroToClaw holds on your behalf, in accordance with the offboarding process below. You can fix the payment and restore the service at any step before deletion. You remain liable for all fees accrued up to the date of suspension or termination.

Where you have paid the agreed launch fee, the data export described below remains available for 30 days after your agent is taken offline, including where termination was for non-payment of care or other fees. Where the launch was not completed or paid for, an operational agent may not exist and no export is guaranteed beyond customer data we are legally required to provide. Once your agent has been deleted, reinstating the service requires a fresh launch or restoration scope at the then-current price. Data stored in third-party services that you connected to your agent is held by those third parties under your own accounts and is not affected by this action.

Standard offboarding. Upon cancellation by you, or termination for convenience by either party, the following process applies:

1. Your access to the ZeroToClaw management dashboard, and the operation of your agent, continue until the end of your then-current billing period.
2. At the end of that period, your agent is taken offline.
3. For 30 days after your agent is taken offline, you may request an export of the agent’s data and configuration by emailing hello@zerotoclaw.ai. The export is provided in a structured, commonly used format that we determine (for example, a zip archive) and contains the files in your agent’s default OpenClaw workspace folder, including the inputs you have stored there. ZeroToClaw will make reasonable efforts to deliver the export within that window.
4. The export is provided as-is. Running your agent outside ZeroToClaw is your own undertaking: we do not provide setup assistance, migration services, or recommendations for operating your agent after export.
5. Within 30 days after the export window closes, ZeroToClaw will delete your OpenClaw agent, its memory and configurations, and any operational data ZeroToClaw holds about your agent, except where retention is required by law or by ZeroToClaw’s reasonable record-keeping obligations. Billing records and audit logs are retained for 7 years, and consent logs for 5 years. Disaster-recovery snapshots age out on our standard rotation after deletion.
6. We do not store embeddings outside your OpenClaw instance, so they are deleted with it. Usage indexes (such as tool-call counts) and operational metrics for your server may be retained after offboarding; on your explicit request we will remove personally identifying data from them.
7. ZeroToClaw will delete or invalidate any third-party authorisation tokens it holds for your account. You should also revoke any consents granted to ZeroToClaw or its agent through the relevant third-party services.

Sections 3 (Operating costs), 4 (Account ownership), 6 (Security disclaimers), 7 (AI agent disclaimer), 10 (Warranty disclaimer), 12 (Refund policy), 14 (Limitation of liability), 15 (Indemnification), 17 (Intellectual property), 18 (Data handling), 20 (Governing law), 26 (Waiver), 27 (Dispute resolution), and 31 (Confidentiality) survive termination.

20. Governing law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these Terms will be subject to the non-exclusive jurisdiction of the courts of New South Wales, Australia. Nothing in this section prevents you from making a complaint to a consumer-protection regulator or bringing a claim in a court or tribunal with jurisdiction where you are located, such as your state or territory’s civil and administrative tribunal.

21. Force majeure

ZeroToClaw is not liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, internet or infrastructure outages, acts of government, pandemics, or failures of third-party service providers.

22. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

23. Entire agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and ZeroToClaw regarding the service and supersede all prior agreements, understandings, and representations.

24. Changes to these Terms

We may update these Terms, our fees, and our billing models from time to time. We will provide at least 30 days' notice before material changes take effect, communicated via email to active customers. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

A change to these Terms does not retrospectively transfer ownership of intellectual property already vested in you or replace a different ownership arrangement expressly recorded in an existing written scope. Changes to the ownership or licence treatment of future work apply prospectively as stated in section 17 unless you expressly agree otherwise in writing.

If a change to these Terms or to your fees is materially detrimental to you, you may cancel the service before the change takes effect and receive a pro-rata refund of any prepaid, unused amounts. We may introduce new billing models (for example, usage-based credits) on the same notice basis; you keep your existing billing basis unless you opt in to the new model or are given notice of a change under this section. We may add new optional products and services at any time; you are only charged for them if you choose to buy them. Changes to third-party AI model rates are set by the providers, not by ZeroToClaw; they are not changes to these Terms.

25. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. A licence transfer requested as part of a genuine sale of your entire business or substantially all assets of the relevant business operation is governed by section 17 (Business sale). ZeroToClaw may assign these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets without your consent.

26. Waiver

Our failure to enforce any provision of these Terms at any time does not constitute a waiver of that provision or any other provision. Any waiver of a provision of these Terms must be in writing and signed by ZeroToClaw to be effective.

27. Dispute resolution

Before initiating any legal proceedings, both parties agree to attempt to resolve any dispute arising from these Terms through good-faith negotiation for a period of at least 30 days. This section does not prevent either party from seeking urgent interlocutory relief, and does not prevent you from making a complaint to a consumer-protection regulator.

28. Apps and connections

Your care plan includes the connected-app allowance on the pricing page. Standard includes up to five connected apps, Professional up to ten, and Dedicated includes unlimited supported connected apps plus custom app connections within the agreed scope. Usage across all apps connected to your agent is subject to section 30 (Fair use).

1. Adding apps. A supported app can be added within the allowance for your care plan, subject to the connection being suitable for the intended work. Any implementation, permission design, migration, custom connector or workflow work required is scoped separately before it begins.
2. Swapping apps. You may ask to swap one connected app for another within your allowance. Standard authentication for a supported app is included where stated in your launch or care scope; additional implementation work may be quoted separately.
3. Removing apps. You can ask us to disconnect an app at any time. Removing an app does not cancel your underlying care plan.
4. Reduced app allowances. If a care-plan downgrade would leave you above the new allowance, you must nominate which connections to remove by the end of the current billing period. If you do not, we may disconnect the most recently added apps to bring the account within the allowance.
5. Custom app connections. A custom or unsupported connection requires a Specialised launch or another separately quoted scope. Dedicated makes custom connections available; it does not make unlimited custom development free or automatically included.
6. Third-party costs. Subscription, API, or usage fees charged by the app’s own provider (for example, a HubSpot or Xero licence) remain your responsibility and are not included in our fees.

29. Coaching sessions and development hours

This section applies to coaching and working sessions included in a launch or care plan, and to blocks of development hours purchased separately.

Included sessions.

1. Guided includes up to fifteen hours of workshop, implementation guidance and coaching within the standard 90-day launch window, unless the written scope says otherwise.
2. Professional includes one standing working session each quarter. Dedicated includes one standing working session each month. Standard includes the launch handover, with additional sessions available for purchase.
3. A recurring working session must be used in the period in which it falls. Unused sessions do not accumulate, roll over, create a credit or convert to cash unless we agree otherwise in writing.
4. Sessions are scheduled by mutual agreement during ZeroToClaw business hours. Sessions cancelled by you with less than 24 hours’ notice may be treated as used.

Session scope. Included sessions focus on the agreed launch or the operation and improvement of the agent already live. They do not create an entitlement to a new capability built by ZeroToClaw. If a requested outcome requires a substantial new build, we will scope it as a fresh launch or another separately quoted engagement.

Development hours.

1. Development hours are sold in blocks, at the prices stated at the point of purchase. They are intended for coaching, troubleshooting, memory tuning, contained integration changes and small extensions to capabilities already live. A new office outcome or substantial build is scoped as a fresh launch or another separately quoted engagement.
2. Blocks are valid for six months from the date of purchase, as stated at the point of purchase. Hours not used within that period expire automatically. If you were unable to use your hours because we could not offer you reasonable availability, we will extend the validity period accordingly.
3. A booked session or task consumes the time allocated for it in the calendar. Time we spend on your work outside booked sessions — such as follow-up work and email correspondence relating to the task — also draws from your block. We keep internal records of the time spent.
4. If the total time for a task runs more than 15 minutes over the time allocated for it, the additional time is drawn from your block and we will email you your remaining balance. We do not otherwise send time summaries after each session; you can ask for your remaining balance at any time by emailing hello@zerotoclaw.ai.
5. Bookings cancelled by you with less than 24 hours’ notice are treated as consumed.
6. If an agreed task needs more time than remains in your block, we will tell you before continuing. Additional time to complete the same task is billed at your block’s effective hourly rate (the block price divided by the number of hours in the block). New tasks — work that is not a continuation of a task already scoped and agreed — are scoped separately and require a new block of hours.
7. Expired hours and unused blocks are non-refundable, non-transferable, and cannot be exchanged for other services, except as required by the Australian Consumer Law.
8. Ownership of anything we build for you using development hours is set out in section 17 (Intellectual property).

30. Fair use

This section sets out the fair-use limits that apply to tool-call usage across your subscription. The limits exist to protect the platform and other customers from abuse. They are not intended to constrain ordinary business use of your agent.

1. Tool-call ceiling. Each customer is subject to a fair-use ceiling of 15,000 tool calls per calendar month, measured in aggregate across every integration connected to your agent — the ceiling applies to your account as a whole, not per app. A “tool call” means a single action your agent takes against a connected third-party application — for example, reading an email, creating a calendar event, sending a message, or retrieving a record from a connected business application. The ceiling is set well above the level required by typical business use of the service.
2. What happens above the ceiling. Tool calls in excess of the ceiling may be throttled, queued, or refused at ZeroToClaw’s discretion. ZeroToClaw may also temporarily or permanently block further calls, suspend the agent, or terminate the service under section 19 where it has reasonable grounds to suspect abuse.
3. Discretionary tolerance. Where your legitimate use of the agent approaches or exceeds the ceiling, contact us at hello@zerotoclaw.ai. ZeroToClaw may, at its discretion and on a case-by-case basis, raise or waive the cap for your account. ZeroToClaw is not obliged to grant an extension, but will not unreasonably withhold one where the usage pattern is consistent with ordinary use of the service.
4. Abuse. “Abuse” includes, without limitation: scripted floods or burst patterns not consistent with human-paced workflows; automated scraping of third-party services; reselling, redistributing, or otherwise extending your agent’s capacity to parties outside your organisation; deliberate attempts to circumvent the ceiling (for example, by spreading usage across multiple accounts under common control); and any use that materially diverges from the agent’s intended operational pattern. Where ZeroToClaw identifies abuse, it may decline to extend the cap, block further calls, and suspend or terminate the service under section 19 without further notice.

31. Confidentiality

Each party may receive confidential information from the other. For you, that includes your data, documents, knowledge-base content, prompts, and business processes. For us, it includes our tooling, security configurations, and commercial information not made public.

1. Each party will use the other’s confidential information only to provide or receive the service, and will not disclose it to third parties — except to employees, contractors, and service providers who need it to deliver the service and are bound by comparable obligations, or where disclosure is required by law.
2. We do not use your confidential information for other customers. When you leave, it goes with you in your export and is deleted from our systems on the schedule in section 19 (Termination and offboarding).
3. Confidential information does not include information that: is or becomes public without a breach of these Terms; was already known to the receiving party; is lawfully received from a third party; or is independently developed without use of the other party’s confidential information.
4. ZeroToClaw IP, the general know-how and patterns our team retains, and aggregated, de-identified data are not your confidential information (see sections 17 and 18).
5. These obligations survive the end of the service relationship.

32. Testimonials and publicity

1. You grant us a non-exclusive right to identify you as a customer and use your company name and logo in our marketing materials, unless you notify us in writing that you do not wish us to do so.
2. If you give us a testimonial or customer story, whether on your own initiative or at our request, you consent to us publishing it with your name and company, unless you tell us otherwise when you provide it.
3. You can opt out, or withdraw any consent you have given, at any time by notifying us in writing at hello@zerotoclaw.ai. We will stop new uses promptly; already-published material may take a reasonable period to update or remove.

33. Contact

If you have questions about these Terms, contact us at hello@zerotoclaw.ai.