Terms of Service

These Terms of Service ("Terms") govern your use of the ZeroToClaw website and services. By purchasing or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

1. Service description

ZeroToClaw provides a managed AI agent service built on OpenClaw. We set up, host, and operate an OpenClaw agent on cloud infrastructure operated by ZeroToClaw, and (where applicable) provide ongoing operation, security, and support of that agent. We offer three tiers:

• Explore — a one-time setup fee of $999. We set up your OpenClaw agent on cloud infrastructure we operate, harden it, configure Telegram messaging, and hand over a fully operational agent connected to 300+ language models through our proprietary model routing.
• Accelerate — $1,750 setup fee plus $149 per month. Includes everything in Explore, plus an email and calendar integration (supported providers: Google Mail, Google Calendar, Microsoft Outlook mail, and Outlook Calendar), up to four messaging channels selected from WhatsApp, Telegram, Discord, and Slack, a custom agent persona, an onboarding call, and two 45-minute coaching sessions to help you build your first workflows. The monthly fee covers ongoing hosting and operation of the agent, continuous security monitoring, cost monitoring and optimisation, security patches and platform updates, and priority support.
• Pro — $2,499 setup fee plus $169 per month. Includes everything in Accelerate, plus two business application integrations of your choice from the ZeroToClaw integrations catalogue, enhanced memory, and one additional 45-minute coaching session. The monthly fee covers everything in Accelerate’s ongoing service plus upkeep and usage of the two integrations you select. Tool-call usage across all integrations connected to your agent is subject to the fair-use cap in section 30 (Fair use). Custom business permissions or workflows that extend beyond connecting an application to your agent are scoped and quoted separately under section 28 (Integrations and connections).

Email or calendar providers outside the supported list, messaging channels beyond the supported list, and any integrations or workflows beyond what your tier includes are scoped and quoted separately on a 15-minute call.

2. Customer responsibilities

To receive the service, you must:

• Provide accurate billing and contact details, keep them current, and pay all fees when due
• Keep your ZeroToClaw account credentials secure and not share them outside your organisation
• Either supply your own API keys for the AI/LLM providers used by your OpenClaw agent (e.g. Anthropic, OpenAI), or top up your ZeroToClaw-managed AI credit balance for the usage you incur (see section 3)
• Maintain the third-party accounts you have asked us to connect to your agent (e.g. email, calendar, messaging, business applications), and supply the necessary authorisation tokens or credentials when requested
• Respond to setup requests in a timely manner during onboarding
• Maintain adequate backups of any data, content, or configurations that you do not want to risk losing — see section 18 (Data handling) for what ZeroToClaw retains on its side and section 19 for what is retained after the service ends
• Ensure you have the legal right to authorise ZeroToClaw and its agent to access the third-party services and data you connect
• Configure appropriate safeguards, permissions, and human oversight for your OpenClaw AI agent
• Operate the agent within the fair-use limits in section 30
• Accept sole responsibility for the actions, outputs, and decisions of your OpenClaw AI agent, including any communications it sends on your behalf

3. Operating costs

ZeroToClaw’s fees cover setup, hosting, and (where applicable) ongoing operation of the agent. The following costs are your responsibility and are not included in our pricing:

• AI model API usage — token and usage fees for the language models, embeddings, image generation, speech, and similar AI services your agent uses. You have two options for how you pay for this usage:
  • Bring your own API key — you supply API keys for your chosen providers (e.g. Anthropic, OpenAI) and are billed directly by those providers. You are responsible for maintaining valid keys and for all charges accrued under them.
  • ZeroToClaw-managed AI credits — where you have opted in, ZeroToClaw provides access to AI models through a managed credit balance. You are responsible for topping up your credit balance and for all usage drawn from it. Credit pricing, any margin applied over the upstream provider rate, top-up rules, and any monthly caps are set out in your purchase or in the ZeroToClaw management dashboard.
• Third-party service subscriptions — any subscription, licence, or per-call fees charged by the providers of the third-party applications you connect to your agent (e.g. email, calendar, messaging platforms, business applications such as HubSpot or Salesforce)

ZeroToClaw is not liable for charges incurred on your third-party accounts. We can advise on cost optimisation but do not control or guarantee third-party pricing.

4. Account ownership

ZeroToClaw owns and operates the cloud infrastructure on which your agent runs, including the servers, storage, networking, and supporting platform services. You own:

• The content, data, and configurations you or your agent create or process — including agent memory, conversation history, agent persona, workflows, allowlists, and any data fetched into the agent from the third-party services you connect
• The third-party accounts you connect to your agent, and any authorisation tokens issued under them
• Your ZeroToClaw account, including your billing details and team membership

For the duration of an active service relationship, you have a limited, non-exclusive, non-transferable right to access and use the infrastructure ZeroToClaw operates on your behalf, solely to operate your agent and the services included in your tier. See section 19 (Termination and offboarding) for how access and data are handled at the end of the service relationship.

5. Access and credentials

To set up and operate your agent, ZeroToClaw maintains two forms of access:

• Customer-facing access — you access and manage your agent through the ZeroToClaw management dashboard at app.zerotoclaw.ai. We will issue you the credentials needed to log in, and you are responsible for keeping those credentials secure (see section 2).
• Operator access — ZeroToClaw staff have access to the cloud infrastructure that runs your agent so that we can perform setup, maintenance, security patching, monitoring, integration configuration, and troubleshooting. Operator access is gated by identity and access management policies, restricted to named staff, and logged on every session.

You authorise this operator access for as long as you have an active service relationship with ZeroToClaw. We use it solely to perform the agreed-upon service. Where you ask us to revoke or restrict our access (for example, to stop a session already in progress), we will do so promptly — although doing so may prevent us from delivering the services included in your tier and may give us grounds to suspend or terminate the service under section 19.

For integrations, you separately authorise ZeroToClaw or your agent to connect to third-party services on your behalf — typically by completing an OAuth grant, supplying an API key, or otherwise issuing access tokens. You can revoke these authorisations at any time, either through the third-party service or through the ZeroToClaw management dashboard.

6. Security disclaimers

ZeroToClaw follows industry best practices for server hardening, tenant isolation, and security configuration. However:

• No system is impenetrable. We do not guarantee that the infrastructure running your agent will never be compromised.
• Monitoring detects anomalies and known attack patterns but cannot guarantee prevention of all security incidents.
• We are not liable for breaches resulting from your own actions or omissions (including disclosure or loss of your ZeroToClaw credentials or any authorisation token you have issued for an integration), third-party software vulnerabilities, zero-day exploits, or configuration choices you have made or asked us to make on your behalf.
• Security updates, patches, and configuration changes applied by ZeroToClaw are provided on a best-effort basis. While we take reasonable care, we are not liable for service interruptions, incompatibilities, or issues arising from updates we apply.
• Our service is not a substitute for a professional security audit or penetration test.

7. AI agent disclaimer

OpenClaw is an autonomous AI agent that may send emails, schedule meetings, process data, and take other actions on your behalf without human review of each individual action.

• ZeroToClaw sets up and (where applicable) operates your OpenClaw agent but does not control, supervise, or review the agent’s outputs, decisions, or communications.
• You are solely responsible for all actions your OpenClaw agent takes, including any communications sent, data processed, appointments scheduled, or decisions made by the agent.
• ZeroToClaw is not liable for any loss, damage, claim, or liability arising from the content, accuracy, timeliness, or consequences of your AI agent's outputs or actions, including but not limited to incorrect information, unintended communications, or decisions made by the agent.
• You acknowledge that AI systems may produce inaccurate, incomplete, or inappropriate outputs, and you accept this risk.
• You are responsible for implementing appropriate human oversight, review processes, and safeguards proportionate to the sensitivity of the tasks you assign to your agent.

8. Delivery timeframe

Setup is typically completed within 48 hours of receiving your purchase and all required information from you (including any integration authorisations, agent persona details, and tier-specific configuration). This is an estimate, not a guaranteed timeline. Actual delivery depends on your responsiveness, the availability of any third-party services you have asked us to connect, and the complexity of your configuration.

This timeframe is not a service level agreement (SLA). We will communicate proactively if delays arise.

9. Service level disclaimer

References to "always-on" monitoring or similar language on our website describe the architectural design of the monitoring service (continuous automated checks), not a contractual uptime guarantee.

We do not offer a guaranteed uptime percentage. Monitoring is provided on a best-effort basis and may be temporarily unavailable during maintenance or due to circumstances beyond our control.

10. Warranty disclaimer

To the maximum extent permitted by law, the service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Marketing language on our website (such as "no security gaps", "enterprise-grade", or "hardened") describes our approach and standards, not contractual guarantees of outcome. No representation on our website constitutes a warranty unless explicitly stated in these Terms.

Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

11. Subscription and cancellation

Where your tier includes a recurring monthly subscription, the subscription is billed through Stripe. The Pro monthly fee additionally covers upkeep and usage of the two integrations selected at purchase.

• You can cancel at any time by emailing hello@zerotoclaw.ai. We will confirm and process your cancellation within 5 business days of receiving your request.
• Upon cancellation, the agent continues to run and you continue to have access to the ZeroToClaw management dashboard until the end of the current billing period. After that, the agent is taken offline and the offboarding process in section 19 begins.
• You retain ownership of your content, configurations, and connected third-party accounts as described in section 4. See section 19 for the window in which you can request an export of your data before it is deleted from ZeroToClaw’s systems.
• Individual integrations may be added or dropped without cancelling the underlying subscription. See section 28 (Integrations and connections) for the 30-day notice period that applies when dropping an individual connection.
• Late payment. Any amount payable to ZeroToClaw under these Terms (including monthly subscription fees, integration setup and maintenance fees, and any invoiced amounts) that remains unpaid more than 14 days after its due date accrues simple interest at a rate of 5% per annum, calculated daily from the original due date until the amount is paid in full. ZeroToClaw may, at its discretion, waive interest in whole or in part. Charging or not charging interest does not waive ZeroToClaw’s other rights under these Terms, including its rights under section 19 (Termination and offboarding).

12. Refund policy

• The setup fee for any tier (Explore, Accelerate, or Pro) is non-refundable once setup work has begun.
• The Accelerate or Pro monthly subscription can be cancelled at any time. No refunds are issued for the current billing period.
• Integration upfront setup fees are non-refundable once configuration work has begun. Integration monthly maintenance fees are billed in arrears and are not refundable for the current cycle once that cycle has commenced.
• If ZeroToClaw fails to complete the initial setup within 30 days of receiving your purchase and all required information from you, you may request a full refund of the setup fee by emailing hello@zerotoclaw.ai. For the purposes of this section, “complete” means your OpenClaw agent is operational and accessible to you through the ZeroToClaw management dashboard.
• No refunds are issued for delays caused by your failure to provide the information, authorisations, or third-party access required to complete setup.
• Coaching sessions are not refundable. See section 29 (Coaching sessions) for the expiry policy on unused sessions.

13. Acceptable use

You agree not to:

• Use OpenClaw or any associated integrations for spam, phishing, or other illegal or abusive purposes
• Circumvent security measures put in place as part of the service, or use the service in a way that compromises or attempts to compromise the integrity of ZeroToClaw’s infrastructure or any other customer’s agent
• Install malicious skills or plugins that compromise the integrity of the agent or the platform
• Use the service to process data in violation of applicable laws
• Use the AI agent to impersonate individuals, generate misleading content, or conduct activities that could cause harm to third parties
• Exceed the fair-use limits set out in section 30, or attempt to circumvent them (for example, by spreading usage across multiple accounts under common control)
• Resell, sublicense, or otherwise extend access to your agent to parties outside your organisation without a separate written agreement with ZeroToClaw

ZeroToClaw reserves the right to suspend or terminate the service, or to block specific actions (including individual tool calls), if abuse is detected, with reasonable notice where practicable.

14. Limitation of liability

To the maximum extent permitted by law, ZeroToClaw's total aggregate liability for any and all claims arising from or related to the service is limited to the amount you paid to ZeroToClaw in the 12 months preceding the claim.

ZeroToClaw is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, revenue, profits, goodwill, or business opportunities, regardless of whether we were advised of the possibility of such damages.

Without limiting the foregoing, ZeroToClaw is not liable for any damages arising from: (a) the actions, outputs, or decisions of your OpenClaw AI agent; (b) data loss resulting from your failure to maintain adequate backups; or (c) your use of the service in violation of these Terms.

This limitation does not apply to liability that cannot be excluded or limited under applicable law, including the Australian Consumer Law.

15. Indemnification

You agree to indemnify, defend, and hold harmless ZeroToClaw and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, or expenses (including reasonable legal fees) arising from:

• Your use of OpenClaw or the service we operate on your behalf
• Actions, outputs, communications, or decisions generated by your OpenClaw AI agent
• Data processed by or through your OpenClaw agent
• Your failure to maintain adequate backups of the content and data you put into or extract from the agent, to keep your ZeroToClaw account credentials secure, or to keep the authorisation tokens for your connected third-party services valid
• Your violation of these Terms or any applicable law
• Any third-party claim arising from the operation of your OpenClaw agent

16. Third-party services and software

Our service relies on a number of third-party platforms, including but not limited to: Stripe (payment processing), the cloud infrastructure provider we use to host the service, AI and language-model providers (e.g. Anthropic, OpenAI), the third-party integration providers we use to route your agent’s tool calls to connected business applications, and the third-party applications you ask us to connect to your agent (e.g. Google, Microsoft, Slack, messaging providers, business applications such as HubSpot or Salesforce). These services are governed by their own terms and privacy policies. ZeroToClaw is not responsible for the availability, pricing, security, or conduct of third-party services, nor for any outage or service interruption that originates with a third-party provider. A list of our current sub-processors is available on request.

OpenClaw is third-party open-source software that ZeroToClaw does not develop, maintain, or control. We set it up and configure it on your behalf, but we do not warrant that OpenClaw is free of bugs, vulnerabilities, or defects. ZeroToClaw is not liable for any loss or damage arising from defects, security vulnerabilities, or limitations in the OpenClaw software itself, or from changes made to OpenClaw by its maintainers.

17. Intellectual property

• OpenClaw is open-source software governed by its own licence. ZeroToClaw does not claim ownership of OpenClaw.
• Your content, accounts, and configurations — you retain ownership of any content created, stored, or processed by your OpenClaw agent; the third-party accounts you connect; and any configurations specific to your agent (agent persona, workflows, memory, allowlists, and similar). See section 4 (Account ownership) for the boundary between what you own and what ZeroToClaw operates on your behalf.
• Our tooling (“Background IP”) — ZeroToClaw retains ownership of proprietary setup scripts, monitoring configurations, templates, and internal tooling used to deliver the service (“Background IP”). You are granted a non-exclusive, perpetual, royalty-free licence to use any Background IP incorporated into your agent setup solely for your own internal business purposes. You may not reverse-engineer, copy, or redistribute our Background IP.

18. Data handling during service delivery

Because your agent runs on infrastructure operated by ZeroToClaw, your data — including content created or fetched by the agent (such as emails, calendar entries, messages, and records retrieved from the third-party applications you connect) — is stored on systems operated by ZeroToClaw for as long as your service relationship is active. We:

• Access this data only as necessary to set up, operate, support, and secure your agent
• Do not sell your data, and do not transmit it to any third party except where required to operate the service (for example, to forward a request from your agent to a third-party application you have asked us to connect) or where required by law
• Do not use your data to train any general-purpose machine-learning model
• Will promptly notify you if we become aware of any unauthorised access to your data

You are responsible for ensuring that your use of OpenClaw and its integrations complies with applicable data protection laws. See our Privacy Policy for more information on what data we collect, how we use it, and the safeguards that apply.

19. Termination and offboarding

Either party may terminate the service relationship at any time for convenience by providing written notice.

ZeroToClaw may terminate or suspend the service immediately upon written notice if you: (a) materially breach these Terms and fail to cure such breach within 14 days of receiving notice; (b) engage in conduct that violates section 13 (Acceptable use), including breach of the fair-use limits in section 30; or (c) fail to pay any fees when due.

Non-payment beyond 30 days. If any amount payable to ZeroToClaw remains unpaid for more than 30 days after its due date, ZeroToClaw may, at its discretion and after providing reasonable written notice to the email address on file where practicable: (a) suspend your agent and your access to the ZeroToClaw management dashboard; (b) terminate the service relationship under this section; and (c) following the suspension, and after a further reasonable notice period, delete your OpenClaw agent, its memory and configurations, and any associated artefacts that ZeroToClaw holds on your behalf. You remain liable for all fees accrued up to the date of suspension or termination, including any interest accrued under section 11 (Late payment). Data stored in third-party services that you connected to your agent (for example, emails in your mailbox, calendar entries in your calendar provider, or records in your connected business applications) is held by those third parties under your own accounts and is not affected by this action.

Standard offboarding. Upon cancellation by you, or termination for convenience by either party, the following process applies:

• Your access to the ZeroToClaw management dashboard, and the operation of your agent, continue until the end of your then-current billing period. For Explore (one-time setup) customers without a recurring subscription, this means until the end of the agreed setup engagement.
• At the end of that period, your agent is taken offline.
• For 7 days after your agent is taken offline, you may request an export of the agent’s data and configuration by emailing hello@zerotoclaw.ai. ZeroToClaw will make reasonable efforts to deliver the export within that window.
• At the end of that 7-day window, ZeroToClaw will delete your OpenClaw agent, its memory and configurations, and any operational data ZeroToClaw holds about your agent, except where retention is required by law or by ZeroToClaw’s reasonable record-keeping obligations (for example, audit logs and billing records).
• ZeroToClaw will delete or invalidate any third-party authorisation tokens it holds for your account. You should also revoke any consents granted to ZeroToClaw or its agent through the relevant third-party services.
• On request, ZeroToClaw will provide handoff documentation describing how your agent was configured.

Sections 3 (Operating costs), 4 (Account ownership), 6 (Security disclaimers), 7 (AI agent disclaimer), 10 (Warranty disclaimer), 12 (Refund policy), 14 (Limitation of liability), 15 (Indemnification), 17 (Intellectual property), 18 (Data handling), 20 (Governing law), 26 (Waiver), and 27 (Dispute resolution) survive termination.

20. Governing law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

21. Force majeure

ZeroToClaw is not liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, internet or infrastructure outages, acts of government, pandemics, or failures of third-party service providers.

22. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

23. Entire agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and ZeroToClaw regarding the service and supersede all prior agreements, understandings, and representations.

24. Changes to these Terms

We may update these Terms from time to time. We will provide at least 30 days' notice before material changes take effect, communicated via email to active customers. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

25. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. ZeroToClaw may assign these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets without your consent.

26. Waiver

Our failure to enforce any provision of these Terms at any time does not constitute a waiver of that provision or any other provision. Any waiver of a provision of these Terms must be in writing and signed by ZeroToClaw to be effective.

27. Dispute resolution

Before initiating any legal proceedings, both parties agree to attempt to resolve any dispute arising from these Terms through good-faith negotiation for a period of at least 30 days. To the maximum extent permitted by applicable law, any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

28. Integrations and connections

This section governs the addition, maintenance, and removal of business application integrations beyond what is bundled into each tier. The fair-use cap on tool-call usage across all integrations connected to your agent is set out in section 30 (Fair use).

• Quoting. Each integration is scoped on a 15-minute call. We will quote (a) an upfront setup fee to wire the integration into your agent, and (b) a monthly maintenance fee covering upkeep and usage. Both fees are agreed in writing before work begins.
• Included integrations (Pro). The Pro tier includes upkeep and usage of two business application integrations of your choice from the ZeroToClaw integrations catalogue. The upfront setup work for these two integrations is included in the Pro setup fee. Additional integrations beyond the two included are scoped under the standard quoting process above. Tool-call usage across all integrations connected to your agent — whether bundled into your tier or added later — counts towards the fair-use cap in section 30.
• Scope of integration work. Integration setup covers the technical connection between your OpenClaw agent and the third-party application (authentication, basic data routing, and standard read/write actions). Custom business permissions, role-based rules, bespoke workflows, or anything that extends beyond connecting the application are scoped and quoted separately.
• Adding integrations. You may request a new integration at any time after your agent is live. Work begins after you accept the written quote.
• Dropping integrations. You may drop any individual integration at any time by providing 30 days’ written notice to hello@zerotoclaw.ai. The monthly maintenance fee for that integration ceases at the next billing cycle after the notice period ends. Dropping an integration does not cancel your underlying subscription.
• Third-party costs. Subscription, API, or usage fees charged by the third-party application (for example, a HubSpot or Salesforce licence) remain your responsibility and are not included in our integration fees.

29. Coaching sessions

This section applies to the coaching sessions included in the Accelerate and Pro tiers.

• The Accelerate tier includes two 45-minute coaching sessions.
• The Pro tier includes three 45-minute coaching sessions (the two from Accelerate plus one additional session).
• Coaching sessions are valid for one year from the date of purchase of the relevant tier. Sessions not used within that period expire automatically.
• Expired coaching sessions are non-refundable and cannot be carried over, credited, exchanged for other services, or transferred to a third party.
• Sessions are scheduled by mutual agreement during ZeroToClaw business hours. Sessions cancelled by you with less than 24 hours’ notice may be treated as used.

30. Fair use

This section sets out the fair-use limits that apply to tool-call usage across your subscription. The limits exist to protect the platform and other customers from abuse. They are not intended to constrain ordinary business use of your agent.

• Tool-call ceiling. Each customer is subject to a fair-use ceiling of 30,000 tool calls per calendar month, measured across every integration connected to your agent. A “tool call” means a single action your agent takes against a connected third-party application — for example, reading an email, creating a calendar event, sending a message, or retrieving a record from a connected business application. The ceiling is set well above the level required by typical business use of the service.
• What happens above the ceiling. Tool calls in excess of the ceiling may be throttled, queued, or refused at ZeroToClaw’s discretion. ZeroToClaw may also temporarily or permanently block further calls, suspend the agent, or terminate the service under section 19 where it has reasonable grounds to suspect abuse.
• Discretionary tolerance. Where your legitimate use of the agent approaches or exceeds the ceiling, contact us at hello@zerotoclaw.ai. ZeroToClaw may, at its discretion and on a case-by-case basis, raise or waive the cap for your account. ZeroToClaw is not obliged to grant an extension, but will not unreasonably withhold one where the usage pattern is consistent with ordinary use of the service.
• Abuse. “Abuse” includes, without limitation: scripted floods or burst patterns not consistent with human-paced workflows; automated scraping of third-party services; reselling, redistributing, or otherwise extending your agent’s capacity to parties outside your organisation; deliberate attempts to circumvent the ceiling (for example, by spreading usage across multiple accounts under common control); and any use that materially diverges from the agent’s intended operational pattern. Where ZeroToClaw identifies abuse, it may decline to extend the cap, block further calls, and suspend or terminate the service under section 19 without further notice.

31. Contact

If you have questions about these Terms, contact us at hello@zerotoclaw.ai.