Connect Supportbee to your AI agent
SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently.
We set up the connection using your own Supportbee account, with keys you control, and keep it running. Your agent picks it up and starts doing the work.
Actions
What your agent can do in Supportbee
Each one is a real action the agent can take on its own, the same things a person clicking around Supportbee could do. Read-only by default; write actions are confirmed against your policy.
- Add Label to Ticket Tool to add a label to a ticket. Use when you need to categorize or tag a ticket with a specific label. The label must already exist in your SupportBee account before adding it to a ticket.
- Archive SupportBee Ticket Tool to archive a SupportBee ticket by its ID. Use when you want to move resolved tickets to the archive.
- Assign Ticket to Team Assigns a ticket to a team in SupportBee. Use when you need to route a support ticket to a specific team for handling. Note: If the ticket is already assigned to a team and a user, reassigning to another team will remov…
- Create Ticket Comment Creates an internal comment on a ticket in SupportBee. Comments are private notes visible only to agents, not to customers. Use this to add internal notes, observations, or collaborate with team members on a ticket.
- Create Consequence Creates a new consequence for rules automation in SupportBee. Use when setting up automated actions that should be triggered by rules (e.g., auto-assign tickets, archive, or mark as spam).
- Create Forwarding Email Create a new forwarding email address for the company in SupportBee. Use this to add new support email addresses that will forward incoming emails to your SupportBee account as tickets.
- Create Filter Creates a filter in SupportBee by linking a rule with a consequence. Use this after creating both a rule (defining match conditions) and a consequence (defining actions to perform).
- Create Rule Creates a new automation rule in SupportBee to automatically process tickets based on conditions. Rules allow you to automate ticket workflows by: - Matching tickets based on field conditions (subject, sender, body, etc…
- Create Snippet Create a reusable snippet (canned response) in SupportBee. Snippets are pre-written text templates that agents can quickly insert into ticket replies. Use this to create standard responses for common customer inquiries…
- Create SupportBee Ticket Creates a new support ticket in SupportBee with a subject, content, and requester details. Use this action to: - Create tickets from customer inquiries or issues - Assign tickets to specific agents or teams during creat…
- Create Ticket Reply Create a reply to a support ticket in SupportBee. Replies are sent to customers via email and are visible to them. Use this when you need to respond to a customer's ticket with information, updates, or solutions. Provid…
- Create SupportBee User Invites a new user to your SupportBee account. The user will receive an email invitation and can be assigned as an agent (handles tickets), admin (full access), or collaborator (view/comment only). Use this when you nee…
- Delete Snippet Permanently delete a snippet by its ID from SupportBee. Use this action when you need to remove an unwanted or outdated snippet (canned response template). This action is destructive and cannot be undone. To find snippe…
- Delete SupportBee Ticket Permanently delete a trashed ticket from SupportBee. The ticket must first be moved to trash using the Trash Ticket action before it can be permanently deleted. Only admins can delete trashed tickets. This action is irr…
- Fetch Forwarding Emails Retrieve all forwarding email addresses configured for the company. Use this tool to list the support email addresses that forward emails to SupportBee.
- Fetch SupportBee Labels Tool to retrieve all custom labels. Use when you need to list labels for ticket categorization.
- Fetch Snippets Fetches saved response snippets (canned responses/templates) from SupportBee. Snippets are reusable text templates that can be inserted into ticket replies. Use this to list available snippets for quick responses.
- Fetch SupportBee Teams Retrieves all teams in the SupportBee account. Use this to list available teams before assigning tickets to teams or filtering tickets by team. Returns team IDs, names, descriptions, and timestamps.
- Get Avg First Response Time Report Tool to retrieve average first response time data points over time. Use when analyzing first-response performance metrics for support tickets. Returns time-series data with response times in seconds and Unix timestamps.…
- Get Replies Count Report Retrieves replies count report data for the company. Returns time-series data points showing the number of replies over time. The report provides aggregate metrics for the entire company account and includes type inform…
- Get Ticket Tool to retrieve a specific SupportBee ticket by its ID. Returns complete ticket details including subject, content, requester, assignee, labels, and reply/comment counts. Use when you need to fetch full details of a si…
- Get Tickets Count Report Tool to get ticket count data points over time. Use when analyzing ticket volume trends within a specific date range. Supports optional filtering by agent, team, or label.
- List Ticket Comments Retrieves all internal comments (private agent notes) for a specific ticket. Comments are visible only to agents within the helpdesk, not to customers. Use this to review internal discussion history on a ticket.
- List Ticket Replies Lists all replies on a specific support ticket in SupportBee. Returns reply content, replier details, timestamps, and attachments. Use this to view the conversation history on a ticket. Returns an empty list if the tick…
- List Tickets Tool to list tickets from SupportBee. Returns a paginated list of tickets with optional filters for spam, trash, archived, assigned user/group, labels, and more. Use when you need to retrieve and browse tickets in the h…
- List SupportBee Users Retrieves all users and customer groups in your SupportBee company. Use this when you need to list team members, filter by user type (agents/admins vs customer groups), or include invited users who haven't confirmed the…
- Mark SupportBee Ticket as Answered Marks a SupportBee ticket as answered by adding the 'answered' status. Use this after sending a response to a customer to indicate the ticket has been addressed. This action is idempotent - calling it on an already answ…
- Mark SupportBee Ticket as Spam Tool to mark a SupportBee ticket as spam. Use when you need to flag unwanted or malicious ticket submissions after obtaining the ticket ID.
- Mark SupportBee Ticket as Unanswered Marks a SupportBee ticket as unanswered by removing its 'answered' status. Use this to revert a ticket's status after it was previously marked as answered, typically when additional follow-up is needed from the support…
- Remove Label From Ticket Tool to remove a label from a ticket. Use when you need to unlabel or uncategorize a ticket by removing an existing label.
- Search SupportBee Tickets Tool to search SupportBee tickets. Use when you need to find tickets by query with pagination.
- Show Ticket Reply Tool to fetch a specific reply for a SupportBee ticket. Use when you need details of a single reply by ticket and reply IDs.
- Show SupportBee User or Customer Group Retrieves details of a SupportBee user (agent/admin) or customer group by their ID. Use this action when you need to fetch profile information like name, email, role, or timestamps for a specific user whose ID you alrea…
- Trash SupportBee Ticket Tool to trash a SupportBee ticket by its ID. Use when you need to remove a ticket into the trash folder.
- Unarchive SupportBee Ticket Tool to unarchive a SupportBee ticket by its ID. Use when you need to restore an archived ticket back to active status.
- Unassign Ticket from Team Tool to un-assign a ticket from its assigned team. Use when you need to remove the current team ownership before reassigning or closing the ticket.
- Unassign User From Ticket Tool to un-assign a ticket from its assigned user/agent. Use when you need to remove the current user ownership before reassigning to a different user or closing the ticket.
- Unmark SupportBee Ticket as Spam Tool to unmark a SupportBee ticket as spam. Use when a ticket was incorrectly flagged as spam.
- Untrash SupportBee Ticket Restores a trashed SupportBee ticket back to active status. Use when you need to recover a ticket that was previously moved to trash.
- Update Snippet Update an existing snippet (canned response) in SupportBee. Use this to modify the name, content, or tags of a snippet. To find snippet IDs, use the 'Fetch Snippets' action first.
- Update SupportBee User Update an existing SupportBee user's profile information including name, email, role, avatar, or signature. This action modifies user account details via the SupportBee API. You can update one or multiple fields in a si…
Setup
How we connect it
- 1
Connect your account
You create a key in Supportbee, a key you create and control, and paste it in once. It lives in a secrets store on your server, not with us.
- 2
Set the guardrails
Read-only by default. You choose which write actions the agent may take, and anything outside that policy gets confirmed with you first.
- 3
We keep it running
Health checks on every connection, updates handled for you, and we watch the first week of activity to make sure the work lands.
FAQ
Supportbee questions, answered.
With a key you create and control. You paste it in once, it is stored in a secrets store on your server, permissions are scoped to the minimum the agent needs, and you can revoke it at any time.
The actions Supportbee's API allows, the same things a person clicking around the app could do. Connections start read-only by default; write actions are confirmed against the policy you set before the agent takes them.
Connections are priced per tool on top of the base plan. Some are included, some are premium. See pricing for how connection charges work.
Standard tools are ready inside 7 business days of the setup call. We test the connection end to end, walk you through how the agent uses it, and watch the first week of activity.
Ready to put Supportbee to work?
Tell us what your team runs on. We set up the connection, secure it, and your agent takes it from there.
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