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Supportbeecustomer support
41 available actions
What your AI agent can do in Supportbee
SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently. This page lists every available action. Your agent only receives the actions and permissions required for the role you approve.
Showing all 41 actions.
Common starting points
- Show SupportBee User or Customer GroupRetrieves details of a SupportBee user (agent/admin) or customer group by their ID.
- Search SupportBee TicketsTool to search SupportBee tickets.
- Create Forwarding EmailCreate a new forwarding email address for the company in SupportBee.
- Create Ticket CommentCreates an internal comment on a ticket in SupportBee.
- Update SnippetUpdate an existing snippet (canned response) in SupportBee.
- Update SupportBee UserUpdate an existing SupportBee user's profile information including name, email, role, avatar, or signature.
Browse all 41 actions by capability
Open a capability to see every supported action and its description.
Find & reviewLook up and review existing recordsView 15 actions
- Fetch Forwarding EmailsRetrieve all forwarding email addresses configured for the company.
- Fetch SupportBee LabelsTool to retrieve all custom labels.
- Fetch SnippetsFetches saved response snippets (canned responses/templates) from SupportBee.
- Fetch SupportBee TeamsRetrieves all teams in the SupportBee account.
- Get Avg First Response Time ReportTool to retrieve average first response time data points over time.
- Get Replies Count ReportRetrieves replies count report data for the company.
- Get TicketTool to retrieve a specific SupportBee ticket by its ID.
- Get Tickets Count ReportTool to get ticket count data points over time.
- List Ticket CommentsRetrieves all internal comments (private agent notes) for a specific ticket.
- List Ticket RepliesLists all replies on a specific support ticket in SupportBee.
- List TicketsTool to list tickets from SupportBee.
- List SupportBee UsersRetrieves all users and customer groups in your SupportBee company.
- Search SupportBee TicketsTool to search SupportBee tickets.
- Show Ticket ReplyTool to fetch a specific reply for a SupportBee ticket.
- Show SupportBee User or Customer GroupRetrieves details of a SupportBee user (agent/admin) or customer group by their ID.
Create & communicateCreate records or send supported messagesView 10 actions
- Add Label to TicketTool to add a label to a ticket.
- Create Ticket CommentCreates an internal comment on a ticket in SupportBee.
- Create ConsequenceCreates a new consequence for rules automation in SupportBee.
- Create Forwarding EmailCreate a new forwarding email address for the company in SupportBee.
- Create FilterCreates a filter in SupportBee by linking a rule with a consequence.
- Create RuleCreates a new automation rule in SupportBee to automatically process tickets based on conditions.
- Create SnippetCreate a reusable snippet (canned response) in SupportBee.
- Create SupportBee TicketCreates a new support ticket in SupportBee with a subject, content, and requester details.
- Create Ticket ReplyCreate a reply to a support ticket in SupportBee.
- Create SupportBee UserInvites a new user to your SupportBee account.
Update & manageChange and manage existing recordsView 7 actions
- Archive SupportBee TicketTool to archive a SupportBee ticket by its ID.
- Assign Ticket to TeamAssigns a ticket to a team in SupportBee.
- Mark SupportBee Ticket as AnsweredMarks a SupportBee ticket as answered by adding the 'answered' status.
- Mark SupportBee Ticket as SpamTool to mark a SupportBee ticket as spam.
- Mark SupportBee Ticket as UnansweredMarks a SupportBee ticket as unanswered by removing its 'answered' status.
- Update SnippetUpdate an existing snippet (canned response) in SupportBee.
- Update SupportBee UserUpdate an existing SupportBee user's profile information including name, email, role, avatar, or signature.
Remove & cancelRemove records or cancel supported workView 3 actions
- Delete SnippetPermanently delete a snippet by its ID from SupportBee.
- Delete SupportBee TicketPermanently delete a trashed ticket from SupportBee.
- Remove Label From TicketTool to remove a label from a ticket.
Other actionsSpecialist and administrative actions.View 6 actions
- Trash SupportBee TicketTool to trash a SupportBee ticket by its ID.
- Unarchive SupportBee TicketTool to unarchive a SupportBee ticket by its ID.
- Unassign Ticket from TeamTool to un-assign a ticket from its assigned team.
- Unassign User From TicketTool to un-assign a ticket from its assigned user/agent.
- Unmark SupportBee Ticket as SpamTool to unmark a SupportBee ticket as spam.
- Untrash SupportBee TicketRestores a trashed SupportBee ticket back to active status.
Connection record
A connection you can control.
- Sign-in
- Customer-managed key
- Setup
- Use a key you create and control. It is stored securely and limited to the work agreed for the role.
- Boundaries
- Only the approved role and actions.
- Off switch
- Revoke the connection from your account.
FAQ
Before you connect Supportbee
How does the agent connect to Supportbee?
With a key you create and control. It is stored securely, permissions are limited to what the agent needs, and you can revoke it at any time.
What can the agent actually do in Supportbee?
The page above lists the 41 actions currently available through the Supportbee connection. The role determines which of those actions the agent may use, and write access is only enabled when the workflow needs it.
Is Supportbee included in my plan?
Connections are priced per tool on top of the base plan. Some are included and some are premium. See pricing for how connection charges work.
How long until Supportbee is ready?
Timing depends on the sign-in method, permissions and workflow being connected. We confirm the scope and setup plan before enabling the connection.
Bring the workflow together
Ready to put Supportbee to work?
Start with the responsibility you want off your plate. We’ll map the connection and the boundaries around it.