Connect Helpdesk to your AI agent

Support 14 actions available

HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.

We set up the connection using your own Helpdesk account, with keys you control, and keep it running. Your agent picks it up and starts doing the work.

Book a setup call → See pricing
Actions

What your agent can do in Helpdesk

Each one is a real action the agent can take on its own, the same things a person clicking around Helpdesk could do. Read-only by default; write actions are confirmed against your policy.

  • List Agents Retrieves all support agents (team members) in the HelpDesk account. Use this action to get a complete list of agents with their details including: - Agent profiles (name, email, avatar, job title) - Role assignments (o…
  • List Canned Responses Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
  • List Custom Fields Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
  • List Email Domains Lists all email domains configured for the HelpDesk account. Returns a comprehensive list of all email domains set up in the HelpDesk account, including domain names, verification status, DNS records, and configuration…
  • List Licenses Retrieves all licenses (account configurations) for the authenticated HelpDesk account. A license represents a customer account and contains subscription information, global settings, default team/template assignments,…
  • List Reply Addresses Lists all reply addresses configured in the HelpDesk account. Reply addresses are email addresses used to receive and respond to support tickets. Each reply address must be associated with a verified email domain and ca…
  • List Rules Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
  • List Subscriptions Lists all billing subscriptions for the HelpDesk account, including active, expired, canceled, and future subscriptions. Subscriptions represent the currently selected plan (team or enterprise) and number of paid agent…
  • List Teams Lists all teams in the HelpDesk account. Returns a comprehensive list of all teams configured in the HelpDesk account, including team IDs, names, settings, reply addresses, and integration configurations. Teams are orga…
  • List Tickets List all tickets from a specified silo with cursor-based pagination support. This tool retrieves tickets from the helpdesk system with flexible sorting and pagination. Use this when you need to retrieve tickets for moni…
  • List Trusted Emails Tool to retrieve a list of trusted email addresses or domains. Use when managing your spam whitelist after authenticating.
  • List Views Tool to list agent views. Use when you need to retrieve saved ticket views after authentication.
  • List Webhooks Lists all configured webhooks for the HelpDesk account. Webhooks allow you to receive real-time notifications about ticket events (creation, updates, status changes, assignments, etc.) sent as HTTP POST requests to your…
  • View Agent Retrieves comprehensive details for a specific agent in the HelpDesk system. Returns complete agent information including profile details, role assignments, team memberships, status, settings, and signature configuratio…
Setup

How we connect it

  1. 1

    Connect your account

    You create a key in Helpdesk, a key you create and control, and paste it in once. It lives in a secrets store on your server, not with us.

  2. 2

    Set the guardrails

    Read-only by default. You choose which write actions the agent may take, and anything outside that policy gets confirmed with you first.

  3. 3

    We keep it running

    Health checks on every connection, updates handled for you, and we watch the first week of activity to make sure the work lands.

FAQ

Helpdesk questions, answered.

With a key you create and control. You paste it in once, it is stored in a secrets store on your server, permissions are scoped to the minimum the agent needs, and you can revoke it at any time.
The actions Helpdesk's API allows, the same things a person clicking around the app could do. Connections start read-only by default; write actions are confirmed against the policy you set before the agent takes them.
Connections are priced per tool on top of the base plan. Some are included, some are premium. See pricing for how connection charges work.
Standard tools are ready inside 7 business days of the setup call. We test the connection end to end, walk you through how the agent uses it, and watch the first week of activity.

Ready to put Helpdesk to work?

Tell us what your team runs on. We set up the connection, secure it, and your agent takes it from there.

Book a setup call → Browse all integrations

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