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Helpdeskcustomer support
14 available actions
What your AI agent can do in Helpdesk
HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently. This page lists every available action. Your agent only receives the actions and permissions required for the role you approve.
Showing all 14 actions.
Common starting points
- List Email DomainsLists all email domains configured for the HelpDesk account.
- List Reply AddressesLists all reply addresses configured in the HelpDesk account.
Browse all 14 actions by capability
Open a capability to see every supported action and its description.
Find & reviewLook up and review existing recordsView 14 actions
- List AgentsRetrieves all support agents (team members) in the HelpDesk account.
- List Canned ResponsesTool to list canned responses.
- List Custom FieldsTool to list all custom fields defined in the account.
- List Email DomainsLists all email domains configured for the HelpDesk account.
- List LicensesRetrieves all licenses (account configurations) for the authenticated HelpDesk account.
- List Reply AddressesLists all reply addresses configured in the HelpDesk account.
- List RulesTool to retrieve a list of rules configured in the account.
- List SubscriptionsLists all billing subscriptions for the HelpDesk account, including active, expired, canceled, and future subscriptions.
- List TeamsLists all teams in the HelpDesk account.
- List TicketsList all tickets from a specified silo with cursor-based pagination support.
- List Trusted EmailsTool to retrieve a list of trusted email addresses or domains.
- List ViewsTool to list agent views.
- List WebhooksLists all configured webhooks for the HelpDesk account.
- View AgentRetrieves comprehensive details for a specific agent in the HelpDesk system.
Connection record
A connection you can control.
- Sign-in
- Customer-managed key
- Setup
- Use a key you create and control. It is stored securely and limited to the work agreed for the role.
- Boundaries
- Only the approved role and actions.
- Off switch
- Revoke the connection from your account.
FAQ
Before you connect Helpdesk
How does the agent connect to Helpdesk?
With a key you create and control. It is stored securely, permissions are limited to what the agent needs, and you can revoke it at any time.
What can the agent actually do in Helpdesk?
The page above lists the 14 actions currently available through the Helpdesk connection. The role determines which of those actions the agent may use, and write access is only enabled when the workflow needs it.
Is Helpdesk included in my plan?
Connections are priced per tool on top of the base plan. Some are included and some are premium. See pricing for how connection charges work.
How long until Helpdesk is ready?
Timing depends on the sign-in method, permissions and workflow being connected. We confirm the scope and setup plan before enabling the connection.
Bring the workflow together
Ready to put Helpdesk to work?
Start with the responsibility you want off your plate. We’ll map the connection and the boundaries around it.