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Freshservicecustomer support
12 available actions
What your AI agent can do in Freshservice
Freshservice is a cloud-based IT service management (ITSM) solution with incident management, asset management, and IT service automation capabilities This page lists every available action. Your agent only receives the actions and permissions required for the role you approve.
Showing all 12 actions.
Common starting points
- Get Freshservice TicketTool to retrieve detailed information about a specific ticket by ID.
- List Freshservice LocationsTool to list all locations in Freshservice.
- Create Service RequestCreate a service request for a catalog item in Freshservice using the v2 API.
- Create TicketTool to create a new ticket.
- Delete ReleaseTool to delete a release from Freshservice.
- Delete Solution ArticleTool to delete a solution article from the knowledge base by its ID.
Browse all 12 actions by capability
Open a capability to see every supported action and its description.
Find & reviewLook up and review existing recordsView 6 actions
- Get Problem Form Fields by WorkspaceTool to list problem form fields.
- List Release Form FieldsTool to list release form fields metadata.
- Get Freshservice TicketTool to retrieve detailed information about a specific ticket by ID.
- List Freshservice LocationsTool to list all locations in Freshservice.
- List Service Catalog ItemsTool to list all service catalog items in Freshservice.
- List Freshservice TicketsTool to list all tickets in Freshservice with optional filtering and pagination.
Create & communicateCreate records or send supported messagesView 2 actions
- Create Service RequestCreate a service request for a catalog item in Freshservice using the v2 API.
- Create TicketTool to create a new ticket.
Remove & cancelRemove records or cancel supported workView 3 actions
- Delete ReleaseTool to delete a release from Freshservice.
- Delete Solution ArticleTool to delete a solution article from the knowledge base by its ID.
- Delete Solution CategoryTool to delete a solution category in Freshservice.
Other actionsSpecialist and administrative actions.View 1 action
- Bulk Update TicketsTool to bulk update multiple Freshservice tickets by sequential update calls.
Connection record
A connection you can control.
- Sign-in
- Customer-managed key
- Setup
- Use a key you create and control. It is stored securely and limited to the work agreed for the role.
- Boundaries
- Only the approved role and actions.
- Off switch
- Revoke the connection from your account.
FAQ
Before you connect Freshservice
How does the agent connect to Freshservice?
With a key you create and control. It is stored securely, permissions are limited to what the agent needs, and you can revoke it at any time.
What can the agent actually do in Freshservice?
The page above lists the 12 actions currently available through the Freshservice connection. The role determines which of those actions the agent may use, and write access is only enabled when the workflow needs it.
Is Freshservice included in my plan?
Connections are priced per tool on top of the base plan. Some are included and some are premium. See pricing for how connection charges work.
How long until Freshservice is ready?
Timing depends on the sign-in method, permissions and workflow being connected. We confirm the scope and setup plan before enabling the connection.
Bring the workflow together
Ready to put Freshservice to work?
Start with the responsibility you want off your plate. We’ll map the connection and the boundaries around it.