Connect Freshservice to your AI agent
Freshservice is a cloud-based IT service management (ITSM) solution with incident management, asset management, and IT service automation capabilities
We set up the connection using your own Freshservice account, with keys you control, and keep it running. Your agent picks it up and starts doing the work.
What your agent can do in Freshservice
Each one is a real action the agent can take on its own, the same things a person clicking around Freshservice could do. Read-only by default; write actions are confirmed against your policy.
- Bulk Update Tickets Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
- Create Service Request Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items…
- Create Ticket Tool to create a new ticket. Use when you need to log an incident or service request.
- Delete Release Tool to delete a release from Freshservice. Use when you need to permanently remove a release from the system. This action is irreversible — the release cannot be recovered once deleted.
- Delete Solution Article Tool to delete a solution article from the knowledge base by its ID. This action is irreversible — the article cannot be recovered once deleted. Use this action when you need to permanently remove a solution article fro…
- Delete Solution Category Tool to delete a solution category in Freshservice. Use this action when you need to remove a solution category that is no longer needed. This action is irreversible — the category cannot be recovered once deleted.
- Get Problem Form Fields by Workspace Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
- List Release Form Fields Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
- Get Freshservice Ticket Tool to retrieve detailed information about a specific ticket by ID. Use when you need to get full details of a ticket including its status, priority, requester, and other attributes.
- List Freshservice Locations Tool to list all locations in Freshservice. Use when you need to retrieve paginated location data.
- List Service Catalog Items Tool to list all service catalog items in Freshservice. Use when you need to discover available catalog items and their display_ids before creating service requests.
- List Freshservice Tickets Tool to list all tickets in Freshservice with optional filtering and pagination. Use when you need to retrieve ticket IDs or search for tickets. By default only tickets created within the past 30 days are returned; use…
How we connect it
- 1
Connect your account
You create a key in Freshservice, a key you create and control, and paste it in once. It lives in a secrets store on your server, not with us.
- 2
Set the guardrails
Read-only by default. You choose which write actions the agent may take, and anything outside that policy gets confirmed with you first.
- 3
We keep it running
Health checks on every connection, updates handled for you, and we watch the first week of activity to make sure the work lands.
FAQ
Freshservice questions, answered.
Ready to put Freshservice to work?
Tell us what your team runs on. We set up the connection, secure it, and your agent takes it from there.
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