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24 available actions

What your AI agent can do in Onedesk

OneDesk is an all-in-one platform combining help desk and project management functionalities, enabling teams to manage customer support and project tasks seamlessly. This page lists every available action. Your agent only receives the actions and permissions required for the role you approve.

Common starting points

  • Get Task DetailsRetrieves comprehensive details of a specific task/item in OneDesk by its ID.
  • Get AttachmentsRetrieve attachments for a specific item by its external ID.
  • Create Worklog EntryCreate a worklog entry to track time spent on a work item (task, ticket, project, etc.).
  • Delete CustomerDeletes a customer from OneDesk using the DELETE /customers/{id} endpoint.
  • Delete MessageDeletes a message from OneDesk by its unique message ID.

Browse all 24 actions by capability

Open a capability to see every supported action and its description.

Find & reviewLook up and review existing recordsView 13 actionsHide actions
  • Get AttachmentsRetrieve attachments for a specific item by its external ID.
  • Get Comment DetailsRetrieve detailed information for a specific comment by its ID.
  • Get CommentsAttempts to retrieve comments (discussion posts) from OneDesk.
  • Get Feedback ItemsRetrieve all feedback items from OneDesk.
  • Get Feedback DetailsRetrieve detailed information about a specific item in OneDesk by its internal ID.
  • Get Issue DetailsRetrieve comprehensive details of a specific issue by its ID.
  • Get IssuesRetrieve a list of issues from OneDesk.
  • Get MessagesTool to retrieve a list of messages from OneDesk.
  • Get RequirementsRetrieve a list of requirements from OneDesk.
  • Get Task DetailsRetrieves comprehensive details of a specific task/item in OneDesk by its ID.
  • Get TicketsRetrieve tickets from OneDesk by querying a range of item IDs.
  • Get Timesheet DetailsTool to retrieve details of a specific timesheet entry.
  • Get WorklogsRetrieve a list of worklogs from OneDesk with optional filtering and pagination.
Create & communicateCreate records or send supported messagesView 1 actionHide actions
  • Create Worklog EntryCreate a worklog entry to track time spent on a work item (task, ticket, project, etc.).
Remove & cancelRemove records or cancel supported workView 10 actionsHide actions
  • Delete AttachmentDelete a specific attachment from OneDesk by its ID.
  • Delete CommentDeletes a comment from OneDesk by its ID.
  • Delete CustomerDeletes a customer from OneDesk using the DELETE /customers/{id} endpoint.
  • Delete MessageDeletes a message from OneDesk by its unique message ID.
  • Delete ProjectDelete a project in OneDesk by its ID.
  • Delete RequirementDelete a requirement from OneDesk.
  • Delete TaskTool to delete a specific task.
  • Delete TicketDeletes a ticket from OneDesk by its internal ID.
  • Delete TimesheetTool to delete a timesheet by its ID.
  • Delete UserDeletes a user from OneDesk by their unique user ID.

Connection record

A connection you can control.

Sign-in
Customer-managed key
Setup
Use a key you create and control. It is stored securely and limited to the work agreed for the role.
Boundaries
Only the approved role and actions.
Off switch
Revoke the connection from your account.

FAQ

Before you connect Onedesk

How does the agent connect to Onedesk?
With a key you create and control. It is stored securely, permissions are limited to what the agent needs, and you can revoke it at any time.
What can the agent actually do in Onedesk?
The page above lists the 24 actions currently available through the Onedesk connection. The role determines which of those actions the agent may use, and write access is only enabled when the workflow needs it.
Is Onedesk included in my plan?
Connections are priced per tool on top of the base plan. Some are included and some are premium. See pricing for how connection charges work.
How long until Onedesk is ready?
Timing depends on the sign-in method, permissions and workflow being connected. We confirm the scope and setup plan before enabling the connection.

Bring the workflow together

Ready to put Onedesk to work?

Start with the responsibility you want off your plate. We’ll map the connection and the boundaries around it.

Book a setup call Browse all connections

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