Connect Onedesk to your AI agent
OneDesk is an all-in-one platform combining help desk and project management functionalities, enabling teams to manage customer support and project tasks seamlessly.
We set up the connection using your own Onedesk account, with keys you control, and keep it running. Your agent picks it up and starts doing the work.
Actions
What your agent can do in Onedesk
Each one is a real action the agent can take on its own, the same things a person clicking around Onedesk could do. Read-only by default; write actions are confirmed against your policy.
- Create Worklog Entry Create a worklog entry to track time spent on a work item (task, ticket, project, etc.). Records the start and finish time, work hours, completion percentage, and billability. Use this after obtaining a valid item_id fr…
- Delete Attachment Delete a specific attachment from OneDesk by its ID. To use this tool, provide the attachment_id. Note that the OneDesk Public API has limited attachment management capabilities. Attachments are typically associated wit…
- Delete Comment Deletes a comment from OneDesk by its ID. Use this tool to permanently remove a comment when it's no longer needed. Note: OneDesk's Public API has limited DELETE support for comments. This action tries multiple possible…
- Delete Customer Deletes a customer from OneDesk using the DELETE /customers/{id} endpoint. This action permanently removes the customer record from the OneDesk account. Returns: - success=true: Customer was successfully deleted (HTTP 2…
- Delete Message Deletes a message from OneDesk by its unique message ID. Returns success if the message is deleted or doesn't exist (idempotent operation). Use this when you need to permanently remove a message from the system.
- Delete Project Delete a project in OneDesk by its ID. **API LIMITATION**: The OneDesk Public API does not support DELETE operations. DELETE requests return 405 Method Not Allowed on /rest/public/items endpoints. The public API only su…
- Delete Requirement Delete a requirement from OneDesk. Requirements in OneDesk are work items used for product development, feature requests, and specifications. They are one of the core work item types (tickets, tasks, requirements, issue…
- Delete Task Tool to delete a specific task. Use when you need to remove an existing task by its ID after confirming its details.
- Delete Ticket Deletes a ticket from OneDesk by its internal ID. Use this tool to permanently remove a ticket when it's no longer needed. The ticket will be moved to the 'Deleted Items' project and scheduled for permanent deletion aft…
- Delete Timesheet Tool to delete a timesheet by its ID. Use when you need to remove a specific timesheet after confirming it's no longer needed. Example: {'timesheet_id': 123}
- Delete User Deletes a user from OneDesk by their unique user ID. This action permanently removes the specified user from the OneDesk account. Use this only after confirming the user should be removed from the system. **Important No…
- Get Attachments Retrieve attachments for a specific item by its external ID. IMPORTANT: The OneDesk Public API (/rest/public) has limited functionality and does NOT provide: - A dedicated attachments list endpoint - Ability to list all…
- Get Comment Details Retrieve detailed information for a specific comment by its ID. This action attempts to fetch comment details from OneDesk using the comment ID. It tries multiple endpoint patterns to maximize compatibility with differe…
- Get Comments Attempts to retrieve comments (discussion posts) from OneDesk. **IMPORTANT LIMITATION**: The OneDesk Public REST API does not provide an endpoint to list or retrieve comments. According to OneDesk's API documentation, t…
- Get Feedback Items Retrieve all feedback items from OneDesk. **IMPORTANT LIMITATION**: The OneDesk Public API does not provide a GET endpoint to list feedback items. The public API only supports: - Creating items via POST /rest/public/ite…
- Get Feedback Details Retrieve detailed information about a specific item in OneDesk by its internal ID. This endpoint retrieves ANY type of item (Tickets, Tasks, Feedback, etc.), not just feedback items. Use this action when you have an ite…
- Get Issue Details Retrieve comprehensive details of a specific issue by its ID. This action fetches full information about an issue including its title, description, status, priority, creation/update timestamps, and other metadata. Use t…
- Get Issues Retrieve a list of issues from OneDesk. **API LIMITATION**: The OneDesk Public API does not provide an endpoint to list or retrieve issues. The public API only supports: 1. Creating items via POST /rest/public/items/ 2.…
- Get Messages Tool to retrieve a list of messages from OneDesk. **IMPORTANT LIMITATION**: The OneDesk Public API does not provide an endpoint to list or retrieve messages. The public API only supports: 1. Creating items via POST /res…
- Get Requirements Retrieve a list of requirements from OneDesk. **IMPORTANT LIMITATION**: This action cannot function as intended because the OneDesk Public API does not provide an endpoint to list or retrieve requirements. The OneDesk P…
- Get Task Details Retrieves comprehensive details of a specific task/item in OneDesk by its ID. Use this tool when you need complete information about a task including its title, description, status, assignee, priority, due date, and pro…
- Get Tickets Retrieve tickets from OneDesk by querying a range of item IDs. **API LIMITATION WORKAROUND**: The OneDesk Public API does not provide a direct endpoint to list all tickets. This action works around this by: 1. Querying…
- Get Timesheet Details Tool to retrieve details of a specific timesheet entry. Use when you have the `timesheet_id` and need full metadata (user, project, hours, dates). Tries multiple endpoint/header variants and gracefully falls back in res…
- Get Worklogs Retrieve a list of worklogs from OneDesk with optional filtering and pagination. This action attempts to list worklogs by trying multiple candidate endpoints and parameter formats. Note: The OneDesk Public API has limit…
Setup
How we connect it
- 1
Connect your account
You create a key in Onedesk, a key you create and control, and paste it in once. It lives in a secrets store on your server, not with us.
- 2
Set the guardrails
Read-only by default. You choose which write actions the agent may take, and anything outside that policy gets confirmed with you first.
- 3
We keep it running
Health checks on every connection, updates handled for you, and we watch the first week of activity to make sure the work lands.
FAQ
Onedesk questions, answered.
With a key you create and control. You paste it in once, it is stored in a secrets store on your server, permissions are scoped to the minimum the agent needs, and you can revoke it at any time.
The actions Onedesk's API allows, the same things a person clicking around the app could do. Connections start read-only by default; write actions are confirmed against the policy you set before the agent takes them.
Connections are priced per tool on top of the base plan. Some are included, some are premium. See pricing for how connection charges work.
Standard tools are ready inside 7 business days of the setup call. We test the connection end to end, walk you through how the agent uses it, and watch the first week of activity.
Ready to put Onedesk to work?
Tell us what your team runs on. We set up the connection, secure it, and your agent takes it from there.
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