Connect Zoho Desk to your AI agent
Zoho Desk is a context-aware helpdesk platform enabling support teams to track tickets, automate workflows, and gain insights on customer interactions
We set up the connection using your own Zoho Desk account, with keys you control, and keep it running. Your agent picks it up and starts doing the work.
Actions
What your agent can do in Zoho Desk
Each one is a real action the agent can take on its own, the same things a person clicking around Zoho Desk could do. Read-only by default; write actions are confirmed against your policy.
- Create Contact Tool to create a new contact in Zoho Desk with name, email, and other details. Use this action when you need to add a new contact to the system, such as when onboarding a new customer or registering a support requester.…
- Create Ticket Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream…
- Download Ticket Attachment Download a file attachment from a Zoho Desk ticket by attachment ID. Use this action when you need to retrieve a specific file that was previously attached to a ticket. Requires both the ticket ID and the attachment ID…
- Get Agent Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.
- Get Agents Count Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.
- Get Contact Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.
- Get Contacts By IDs Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.
- Get Department Tool to fetch details of a Zoho Desk department by ID.
- Get Department Logo Tool to get/download a department's logo from Zoho Desk.
- Get Departments Count Tool to get the total count of departments in Zoho Desk. Use when you need the number of departments, optionally filtered by enabled status.
- Get Ticket Get Ticket
- Get Ticket Latest Thread Tool to fetch the most recent thread of a ticket. Use when you need the latest conversation on a ticket.
- Get Ticket Resolution Get Ticket Resolution
- Get Ticket Thread Tool to fetch a specific thread within a Zoho Desk ticket. Use when you need detailed thread information by ticket and thread IDs.
- List Agents Tool to list all agents in the Zoho Desk organization with optional filtering and pagination. Use when you need to retrieve multiple agents, optionally filtered by status or confirmation state.
- List Contact Accounts Tool to list accounts associated with a Zoho Desk contact. Use when you need to retrieve the accounts linked to a specific contact.
- List Contacts Tool to list contacts with filters and pagination. Use when you need to fetch contacts from Zoho Desk with optional filtering, sorting, or field selection.
- List Departments Tool to list all departments in the current Zoho Desk organization.
- List Organizations Tool to list all organizations the current user belongs to. Use when you need to retrieve organization metadata like portal URLs, names, and editions.
- List Roles List Roles
- List Roles By IDs List Roles By IDs
- List Teams in Department Tool to list teams in the specified Zoho Desk department.
- List Ticket Conversations List Ticket Conversations
- List Tickets List Tickets
- List Views List all ticket views in the Zoho Desk organization with pagination support. Views are saved filters that help organize and display tickets based on specific criteria. Use this action when you need to retrieve available…
- Search Search across Zoho Desk modules including tickets, accounts, contacts, and tasks using keywords or phrases. Use this action when you need to find records across multiple modules or within a specific module based on sear…
- Update Account Tool to update an existing Zoho Desk account's information such as name, email, phone, website, or description. Use this action when you need to modify account details after the account has been created. Only the fields…
- Update Many Tasks Update multiple tasks in a single call using Zoho Desk API. Endpoint: POST /api/v1/tasks/updateMany
- Update Ticket Updates an existing Zoho Desk ticket by modifying one or more fields such as status, priority, assignee, description, or other ticket properties. Use this action when you need to modify an existing support ticket in Zoh…
- Upload Department Logo Tool to upload/update a department logo in Zoho Desk.
- Upload Ticket Attachment Uploads a file attachment to a specific Zoho Desk ticket. The uploaded file becomes accessible as an attachment within the ticket for support agents and customers to reference. Use this action when you need to attach do…
Setup
How we connect it
- 1
Connect your account
You log in with your own Zoho Desk account. We never see your password, and you can revoke access from Zoho Desk at any time.
- 2
Set the guardrails
Read-only by default. You choose which write actions the agent may take, and anything outside that policy gets confirmed with you first.
- 3
We keep it running
Health checks on every connection, updates handled for you, and we watch the first week of activity to make sure the work lands.
FAQ
Zoho Desk questions, answered.
You sign in with your own Zoho Desk account. Permissions are scoped to the minimum the agent needs, the connection is health-checked, and you can revoke access from Zoho Desk at any time.
The actions Zoho Desk's API allows, the same things a person clicking around the app could do. Connections start read-only by default; write actions are confirmed against the policy you set before the agent takes them.
Connections are priced per tool on top of the base plan. Some are included, some are premium. See pricing for how connection charges work.
Standard tools are ready inside 7 business days of the setup call. We test the connection end to end, walk you through how the agent uses it, and watch the first week of activity.
Ready to put Zoho Desk to work?
Tell us what your team runs on. We set up the connection, secure it, and your agent takes it from there.
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