View all systems 
Zoho Deskcrm
31 available actions
What your AI agent can do in Zoho Desk
Zoho Desk is a context-aware helpdesk platform enabling support teams to track tickets, automate workflows, and gain insights on customer interactions This page lists every available action. Your agent only receives the actions and permissions required for the role you approve.
Showing all 31 actions.
Common starting points
- Get ContactTool to fetch details of a Zoho Desk contact.
- SearchSearch across Zoho Desk modules including tickets, accounts, contacts, and tasks using keywords or phrases.
- Create ContactTool to create a new contact in Zoho Desk with name, email, and other details.
- Create TicketTool to create a new Zoho Desk ticket with subject, description, department, and requester details.
- Update AccountTool to update an existing Zoho Desk account's information such as name, email, phone, website, or description.
- Update Many TasksUpdate multiple tasks in a single call using Zoho Desk API.
Browse all 31 actions by capability
Open a capability to see every supported action and its description.
Find & reviewLook up and review existing recordsView 24 actions
- Download Ticket AttachmentDownload a file attachment from a Zoho Desk ticket by attachment ID.
- Get AgentTool to fetch details of a Zoho Desk agent.
- Get Agents CountTool to get the total count of agents in Zoho Desk.
- Get ContactTool to fetch details of a Zoho Desk contact.
- Get Contacts By IDsTool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.
- Get DepartmentTool to fetch details of a Zoho Desk department by ID.
- Get Department LogoTool to get/download a department's logo from Zoho Desk.
- Get Departments CountTool to get the total count of departments in Zoho Desk.
- Get TicketGet Ticket
- Get Ticket Latest ThreadTool to fetch the most recent thread of a ticket.
- Get Ticket ResolutionGet Ticket Resolution
- Get Ticket ThreadTool to fetch a specific thread within a Zoho Desk ticket.
- List AgentsTool to list all agents in the Zoho Desk organization with optional filtering and pagination.
- List Contact AccountsTool to list accounts associated with a Zoho Desk contact.
- List ContactsTool to list contacts with filters and pagination.
- List DepartmentsTool to list all departments in the current Zoho Desk organization.
- List OrganizationsTool to list all organizations the current user belongs to.
- List RolesList Roles
- List Roles By IDsList Roles By IDs
- List Teams in DepartmentTool to list teams in the specified Zoho Desk department.
- List Ticket ConversationsList Ticket Conversations
- List TicketsList Tickets
- List ViewsList all ticket views in the Zoho Desk organization with pagination support.
- SearchSearch across Zoho Desk modules including tickets, accounts, contacts, and tasks using keywords or phrases.
Create & communicateCreate records or send supported messagesView 4 actions
- Create ContactTool to create a new contact in Zoho Desk with name, email, and other details.
- Create TicketTool to create a new Zoho Desk ticket with subject, description, department, and requester details.
- Upload Department LogoTool to upload/update a department logo in Zoho Desk.
- Upload Ticket AttachmentUploads a file attachment to a specific Zoho Desk ticket.
Update & manageChange and manage existing recordsView 3 actions
- Update AccountTool to update an existing Zoho Desk account's information such as name, email, phone, website, or description.
- Update Many TasksUpdate multiple tasks in a single call using Zoho Desk API.
- Update TicketUpdates an existing Zoho Desk ticket by modifying one or more fields such as status, priority, assignee, description, or other ticket properties.
Connection record
A connection you can control.
- Sign-in
- OAuth sign-in
- Setup
- Sign in with your own Zoho Desk account. Access is limited to the work agreed for the role.
- Boundaries
- Only the approved role and actions.
- Off switch
- Revoke the connection from your account.
FAQ
Before you connect Zoho Desk
How does the agent connect to Zoho Desk?
You sign in with your own Zoho Desk account. Permissions are limited to what the agent needs, the connection is health-checked, and you can revoke access from Zoho Desk at any time.
What can the agent actually do in Zoho Desk?
The page above lists the 31 actions currently available through the Zoho Desk connection. The role determines which of those actions the agent may use, and write access is only enabled when the workflow needs it.
Is Zoho Desk included in my plan?
Connections are priced per tool on top of the base plan. Some are included and some are premium. See pricing for how connection charges work.
How long until Zoho Desk is ready?
Timing depends on the sign-in method, permissions and workflow being connected. We confirm the scope and setup plan before enabling the connection.
Bring the workflow together
Ready to put Zoho Desk to work?
Start with the responsibility you want off your plate. We’ll map the connection and the boundaries around it.