Connect Zendesk to your AI agent

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Zendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling efficient helpdesk operations and customer engagement

We set up the connection using your own Zendesk account, with keys you control, and keep it running. Your agent picks it up and starts doing the work.

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Actions

What your agent can do in Zendesk

Each one is a real action the agent can take on its own, the same things a person clicking around Zendesk could do. Read-only by default; write actions are confirmed against your policy.

Apply Zendesk Macro Preview Preview how a Zendesk macro would affect a ticket without actually applying it. Returns the ticket object as it would appear after the macro is applied, showing any changes to fields, comments, status, or other properti…
Autocomplete Problems Autocomplete problems in Zendesk. Use when you need to find problem suggestions based on a partial search text for ticket categorization or troubleshooting.
Autocomplete Users Search for Zendesk users by name prefix using the POST /api/v2/users/autocomplete endpoint. Returns an array of users whose name starts with the provided query. Use when you need to find users by name prefix for quick u…
Check Host Mapping Validity for Existing Brand Check the host mapping validity for an existing brand in Zendesk. Returns the current CNAME record, expected CNAME values, validity status, and the reason for validity or invalidity. Use this action when you need to ver…
Count Deleted Users Count deleted users in Zendesk. Returns the total number of deleted users. Use when you need to know how many users have been deleted for reporting, cleanup, or operational purposes.
Count User CCD Tickets Count tickets where the specified user is CCD (carbon copy distribution). Returns an approximate count of tickets where the user appears in the CCD field. Use when you need to know how many tickets a user is copied on f…
Count Custom Object Records Count the number of records in a specific Zendesk custom object. Use when you need to determine the total number of records for a custom object type, which is useful for reporting, capacity planning, or validation befor…
Count Zendesk Organizations Count the number of organizations in Zendesk. Returns an approximate count of organizations with the timestamp of when the count was last calculated. This is a read-only, idempotent operation. Use when you need to know…
Create Access Rule Create an access rule for a custom object in Zendesk. Access rules control which users can view or modify custom object records based on conditions. Use when you need to set up data access policies for custom objects, s…
Install Zendesk App Install a Zendesk app in the account. Use when you need to add an app from the Zendesk marketplace or a private app to your Zendesk instance. You must provide the app_id and settings. This action is irreversible once in…
Send Notification to App Send a notification to currently open instances of a Zendesk app. Use when you need to push real-time notifications or data to a Zendesk app that is currently open in an agent's interface. The notification triggers an e…
Create Autocomplete Tags Search for Zendesk tags using autocomplete via POST request body. Use when you need to find tag suggestions based on a partial tag name for tagging tickets or organizing content.
Create Automation Create a new automation in Zendesk. Automations are business rules that automatically perform actions on tickets when certain conditions are met. Automations run server-side and don't require user interaction. Use this…
Create Bookmark Create a bookmark for a ticket in Zendesk. Bookmarks allow you to save references to tickets for quick access. Use this action when you need to: - Save a ticket for later reference - Mark an important ticket for quick a…
Redact Zendesk Comment Redact sensitive content from a ticket comment in Zendesk using the Agent Workspace method. Use when you need to permanently remove or hide sensitive information such as personal data, credentials, or inappropriate cont…
Create Custom Object Bulk Job Create a bulk job to perform batch operations (create, update, delete, upsert) on custom object records in Zendesk. Use when you need to process multiple records of a custom object type efficiently in a single API call.…
Create Custom Object Record Create a new record for a custom object in Zendesk. Use when you need to add a new entry to a custom object type. The record is identified by its unique ID returned in the response. This action creates a new custom obje…
Create Custom Object Record Attachment Create an attachment for a custom object record in Zendesk. Use when you need to attach files (documents, images, etc.) to a custom object record. The file is uploaded as a multipart/form-data request. The response incl…
Create Custom Ticket Status Create a new custom ticket status in Zendesk. Custom statuses allow agents to define more granular ticket states beyond the default status categories. Use when you need to add custom ticket workflow states to better ref…
Create Deletion Schedule Create a new deletion schedule in Zendesk that automatically deletes records matching specified conditions on a schedule. Deletion schedules are used for data retention and cleanup policies. Use this action when you nee…
Create Zendesk Dynamic Content Item Create a new dynamic content item with locale variants in Zendesk. Dynamic content items enable localized content for ticket fields, macros, and other text-based content. Use when setting up multilingual support or crea…
Create Zendesk Dynamic Content Item Variant Create a new locale variant for an existing dynamic content item in Zendesk. Use when you need to add support for a new locale to an existing dynamic content item. Note: You can only create one variant per locale per dy…
Create End User Identity Add an identity (email or phone) to an end user's profile in Zendesk. Use when you need to link a new email address or phone number to an existing end user account.
Create Zendesk Group Membership Create a group membership in Zendesk, assigning an agent to a group. Use when you need to add an agent to a specific group for ticket routing, permissions, or team organization. The user_id and group_id are both require…
Bulk Import Tickets Bulk import tickets into Zendesk by posting up to 100 ticket objects at a time. Use when migrating tickets from another system or creating multiple tickets in a single API call. The operation returns a job_status payloa…
Create Many Dynamic Content Variants Create many locale variants for an existing dynamic content item in Zendesk. Use when you need to add multiple language variants to a dynamic content item in a single operation. This action is efficient for bulk-adding…
Create Many Zendesk Tickets Create many tickets in Zendesk in a single request. Accepts an array of up to 100 ticket objects. The operation is handled asynchronously — a background job is queued and you receive a job_status payload with an initial…
Create Many Zendesk Users Create many users in Zendesk in a single request. Accepts up to 100 user objects. The operation is handled asynchronously — a background job is queued and you receive a job_status payload with an initial status of 'queu…
Create Object Trigger Create a new trigger for a custom object in Zendesk. Custom object triggers are business rules that automatically perform actions when certain conditions are met on custom object records. Use this action when you need t…
Create Organization Field Create a custom organization field in Zendesk. Use when you need to add a new custom field type (such as text, dropdown, checkbox, date, etc.) to track additional organization attributes. The field key must be unique an…
Create Organization Membership Create a new organization membership in Zendesk by assigning a user to an organization. Use when you need to associate a user with an organization so they can access organization-specific tickets and data. Returns a 422…
Create Many Organization Memberships Create multiple organization memberships in Zendesk by posting up to 100 membership objects at a time. Each membership links a user to an organization. Use when onboarding multiple users to organizations in bulk, such a…
Merge Zendesk Organizations Merge two Zendesk organizations by combining all users, tickets, and data from the losing organization into the winning organization. This action is irreversible — once merged, the losing organization and all its data c…
Set Organization Tags Set organization tags in Zendesk by making a POST request to replace the tags on an organization. Use when you need to categorize or label organizations with specific tags for filtering and organization purposes. This o…
Create Organization Subscription Create an organization subscription in Zendesk. This subscribes a user to receive notifications and updates related to a specific organization. Use when you need to add a user to an organization's subscription list so t…
Create Or Update Many Users Create or update multiple users in Zendesk in a single request. Use when you need to batch create or update up to 100 users at once. New users require a 'name' field; existing users are matched by 'id'. Returns a job_st…
Create Or Update Organization Create or update a Zendesk organization in a single operation. If an organization with the same external_id already exists, it is updated. Otherwise, a new organization is created. Use when you need to ensure an organiz…
Create or Update User Create or update a Zendesk user. If a user with the same email or external_id exists, it updates that user. Otherwise, it creates a new user. Use when you need to upsert user records - idempotent based on email or exter…
Bulk Unregister Push Notification Devices Bulk unregister push notification devices in Zendesk. This action is irreversible — the devices will be permanently removed from receiving push notifications and cannot be recovered once removed. Use when cleaning up ob…
Create Resource Collection Create a resource collection in Zendesk. Use when you need to batch multiple operations on Zendesk resources (like tickets) into a single request. The API processes the collection as a background job and returns a job s…
Create Side Conversation Create a private side conversation on a Zendesk ticket. Side conversations are agent-to-agent communications that don't notify the customer. Use this action when you need to discuss a ticket privately with another agent…
Create Support Address Create a new support address (recipient address) in Zendesk. Use when you need to add a new email address for receiving support requests. The email address must follow Zendesk's format (`{local-part}@{accountname}.zende…
Export Suspended Tickets Export Suspended Tickets from Zendesk Support. Use when you need to export all suspended tickets for compliance review, audit purposes, or data analysis. This action enqueues a job that creates a CSV file; when complete…
Create Ticket Content Pin Create a ticket content pin in Zendesk. Content pins allow you to attach helpful resources like Help Center articles or external content directly to tickets for easy reference. Use this action when you need to: - Attach…
Create Ticket Field Create a custom ticket field in Zendesk with various field types. Use when you need to add a new custom field (such as text, dropdown, checkbox, date, numeric, regex-validated, or lookup) to capture additional informati…
Create Ticket Field Option Create or update an option for a dropdown or multiselect ticket field. Use when you need to add a new selectable option to a custom ticket field of type 'multiselect' or 'tagger'. If an option with the same value alread…
Create Trigger Create a new trigger in Zendesk. Triggers are business rules that automatically perform actions on tickets when certain conditions are met. Unlike automations, triggers execute immediately when tickets are created or up…
Create Trigger Categories Batch Job Create a batch job for ticket trigger categories in Zendesk. Use this action when you need to perform batch operations on multiple trigger categories at once. The action 'patch' allows updating trigger categories in bul…
Create Zendesk Trigger Category Create a new trigger category in Zendesk. Trigger categories are used to organize and group triggers for better management. Use when setting up automated workflows or organizing business rules. This action creates a tri…
Create User Field Option Create or update an option for a dropdown or multiselect user field. Use when you need to add a new selectable option to a custom user field of type 'multiselect' or 'tagger'. If an option with the same value already ex…
Create User Identity Tool to add an identity to a user's profile in Zendesk. An agent can add multiple identities to a user (e.g., multiple email addresses). Use this when a user needs to be contacted via a new channel or needs an additiona…
Create User Profile Event Store an event against a Sunshine user profile. Creates the profile if it doesn't exist. Use when tracking user activities such as purchases, sign-ups, or custom application events. The event is associated with the prof…
Logout Many Zendesk Users Log out multiple users in Zendesk by ending their active sessions. This action is irreversible — the affected users will be logged out and will need to re-authenticate. Use when you need to immediately terminate session…
Create User Organization Membership Create a new organization membership for a specific user in Zendesk by assigning a user to an organization. Use when you need to associate an existing user with an organization so they can access organization-specific t…
Create Users Tags Set tags on a Zendesk user via POST request to /api/v2/users/{user_id}/tags. Use when you need to add or update tags on a specific user. Note that this replaces all existing tags on the user with the provided set of tag…
Create View Create a new view in Zendesk. Views are saved ticket filters that help agents organize and prioritize their work. They can filter tickets by conditions like status, priority, assignee, and more. Use this action when you…
Preview View Preview a Zendesk view by constructing conditions and execution settings to see which tickets match. Use when you need to test or validate view conditions before saving, or to retrieve a live preview of tickets matching…
Preview View Ticket Count Preview ticket count for a view in Zendesk. Returns the number of tickets matching the specified conditions before saving the view. Use when you want to verify how many tickets will match a view's filter criteria before…
Upload Zendesk Attachment Upload a file attachment to Zendesk. Returns an attachment object with an ID that can be used to attach the file to a ticket comment. Use when you need to add files (documents, images, logs, etc.) to Zendesk tickets. Th…
Create Zendesk Custom Object Create a new custom object in Zendesk. Use when you need to define a new custom object type to store and manage custom data. The key is immutable once created, so choose carefully.
Create Zendesk Custom Object Field Create a new field for a custom object in Zendesk. Use when you need to add a new attribute or data field to an existing custom object type. The key is immutable once created. This action is idempotent for the same key,…
Create Zendesk Group Create a new group in Zendesk. The group name must be unique within the account. Use when organizing agents into teams for ticket assignment and routing. Returns the full group object including the assigned ID — persist…
Import Zendesk Ticket Import a ticket into Zendesk with historical timestamps. This action creates tickets with past `created_at`, `updated_at`, or `solved_at` values, useful for migrating historical data. For real-time ticket creation, use…
Create Zendesk Organization Create a new organization in Zendesk. After creation, the organization ID is auto-assigned and returned. Verify the exact ID before performing downstream operations that target this organization. Multiple organizations…
Create Zendesk Request Create a new request in Zendesk. Use when an end user needs to submit a support request through the API. The request will be created with the provided subject, description, priority, and other optional fields. Returns t…
Create Zendesk Target Create a target in Zendesk for triggering outbound integrations. Use when you need to set up a notification channel or integration with external services like Campfire, email, URL webhooks, or other supported targets. T…
Create Zendesk Ticket Create a ticket in Zendesk with full support for all ticket fields. Returns `ticket_id` and `ticket_url`; use ZENDESK_GET_ZENDESK_TICKET_BY_ID for the full ticket object.
Create Ticket or Voicemail Ticket Create a ticket in Zendesk via the voice/channel API endpoint. Use this action when you need to create tickets from phone calls, voicemails, or other voice channel interactions. Returns `ticket_id` and `ticket_url` for…
Create Zendesk User Tool to create a new user in Zendesk. Search for existing users first to avoid duplicate accounts with the same email. Use when you need to onboard a user with specific details.
Create Zendesk User Field Create a custom user field in Zendesk. Use when you need to define a new custom field to capture additional user data. Supports text, checkbox, dropdown, multiselect, date, integer, decimal, regexp validation, and looku…
Delete Access Rule Delete an access rule for a custom object in Zendesk. This action is irreversible — the access rule cannot be recovered once deleted. Use when you need to remove access control rules for custom objects.
Delete Zendesk Automation Permanently deletes an automation in Zendesk. This action is irreversible — the automation will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete automations or removing test dat…
Delete Zendesk Business Hours Schedule Permanently deletes a business hours schedule in Zendesk. Use when you need to remove obsolete schedules or clean up test data. This action is irreversible — the schedule cannot be recovered once removed. Admin permissi…
Delete Custom Object Record Attachment Permanently deletes an attachment from a custom object record in Zendesk. Use this action when you need to remove a specific file attachment from a custom object record. This action is irreversible — the attachment will…
Delete Custom Object Record Permanently deletes a custom object record in Zendesk by its external ID or name. Use this action when you need to remove a specific record from a custom object. This action is irreversible — the record cannot be recove…
Delete Deleted Ticket Permanently Permanently deletes a soft-deleted ticket from Zendesk. This action is irreversible - once a ticket is permanently deleted, it cannot be recovered. Use this action to remove tickets that were previously soft-deleted usi…
Delete Zendesk Deletion Schedule Permanently deletes a deletion schedule in Zendesk. This action is irreversible — the deletion schedule will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete deletion schedules…
Delete Zendesk Group Membership Permanently deletes a group membership in Zendesk, immediately removing a user from a group. This action is irreversible — the group membership cannot be recovered once deleted. Use when cleaning up obsolete group membe…
Bulk Delete Zendesk Group Memberships Bulk delete group memberships in Zendesk. Immediately removes users from groups. This action is irreversible — the memberships will be permanently deleted and cannot be recovered once removed. Use when cleaning up test…
Delete Zendesk Macro Permanently deletes a macro in Zendesk. This action is irreversible — the macro will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete macros or removing test data. **Note**: You…
Bulk Delete Zendesk Macros Bulk delete macros in Zendesk. This action is irreversible — the macros will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete macros or removing test data.
Bulk Delete Zendesk Automations Bulk delete automations in Zendesk. This action is irreversible — the automations will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete automations or removing test data.
Bulk Delete Zendesk Custom Object Triggers Bulk delete triggers for a Zendesk custom object. This action is irreversible — the triggers will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete triggers or removing test data…
Bulk Delete Zendesk Organization Memberships Bulk delete organization memberships in Zendesk. This action is irreversible — the memberships will be permanently removed and cannot be recovered once deleted. Use when cleaning up obsolete organization memberships or…
Bulk Delete Zendesk Views Bulk delete views in Zendesk. This action is irreversible — the views will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete views or removing test data. Returns 204 No Content o…
Delete Zendesk Organization Field Permanently deletes an organization field in Zendesk. Use this action when you need to remove a custom organization field from the system. This action is irreversible — the organization field will be permanently deleted…
Delete Organization Membership Permanently removes a user from an organization in Zendesk by deleting the organization membership. This action is irreversible — the membership cannot be recovered once deleted. Use this action when you need to remove…
Delete Organization Tags Remove all tags from a Zendesk organization. Use when you need to clear organization tags as part of cleanup or reorganization tasks. This action is irreversible — the tags will be permanently removed from the organizat…
Delete Zendesk Organization Subscription Permanently deletes an organization subscription in Zendesk. This action is irreversible — the subscription cannot be recovered once removed. Use when you need to remove an organization subscription.
Delete Resource Collection Delete a resource collection in Zendesk. Use when you need to remove a resource collection that is no longer needed. This action returns a job status that can be polled to track the deletion progress. This operation is…
Bulk Delete Zendesk Suspended Tickets Permanently deletes multiple suspended tickets in Zendesk. This action is irreversible — the suspended tickets will be permanently deleted and cannot be recovered once removed. Use when cleaning up spam or irrelevant su…
Delete Zendesk Target Permanently deletes a target in Zendesk. This action is irreversible — the target will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete targets or removing test data. **Note**:…
Delete Zendesk Ticket Field Permanently deletes a ticket field in Zendesk. Use this action when you need to remove a custom ticket field that is no longer needed. This action is irreversible — the ticket field and all associated data will be perma…
Delete Ticket Field Option Permanently deletes an option from a ticket field in Zendesk. Use this action when you need to remove a specific selectable option from a dropdown or multiselect ticket field. This action is irreversible — the ticket fi…
Delete Ticket Tags Remove tags from a Zendesk ticket. This action is irreversible; once tags are removed, they cannot be recovered without re-adding them. Use when you need to clean up ticket tags, remove outdated labels, or clear all tag…
Delete Zendesk Trigger Permanently deletes a trigger in Zendesk. This action is irreversible — the trigger will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete triggers or removing test data. **Note*…
Delete Zendesk Trigger Category Permanently deletes a trigger category in Zendesk. This action is irreversible — the trigger category will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete trigger categories or…
Delete Zendesk User Field Permanently deletes a user field in Zendesk, removing it from all user profiles. This action is irreversible — the field and all its associated data will be permanently lost. Use when cleaning up deprecated custom field…
Delete User Field Option Permanently deletes an option from a user field in Zendesk. Use this action when you need to remove a specific selectable option from a dropdown or multiselect user field. This action is irreversible — the user field op…
Permanently Delete User Permanently deletes a soft-deleted user from Zendesk. This action is irreversible - once a user is permanently deleted, it cannot be recovered. Use this action to remove users that were previously soft-deleted using the…
Delete Zendesk User Profile Permanently deletes a user profile in Zendesk by its profile ID. This action is irreversible — the profile and all associated data will be permanently lost. Use when cleaning up duplicate profiles, test profiles, or rem…
Bulk Delete Zendesk Users Bulk delete users from Zendesk by their IDs or external IDs. This action is irreversible — once deleted, users cannot be recovered. Use when cleaning up test data, removing obsolete accounts, or consolidating user recor…
Delete Zendesk User Session Delete a specific user session in Zendesk. Use this action when you need to invalidate and remove a specific user session. This action is irreversible — the session cannot be recovered once deleted. Use when you need to…
Delete Zendesk User's Group Membership Permanently deletes a user's group membership in Zendesk, immediately removing a user from a group. This action is irreversible — the group membership cannot be recovered once deleted. Use when cleaning up obsolete grou…
Delete User Identity Deletes an identity for a given user in Zendesk. Use when you need to remove a specific identity (e.g., email, phone, social login) from a user's account. This action is irreversible — once the identity is deleted, it c…
Delete Authenticated Session Delete the current authenticated session in Zendesk. This action invalidates the current API session, requiring re-authentication for future API calls. Use when you need to explicitly log out the current user session or…
Delete User's Organization Membership Permanently removes a user from an organization in Zendesk by deleting the organization membership for a specific user. This action is irreversible — the membership cannot be recovered once deleted. Use this action when…
Delete All User Sessions Bulk delete all sessions for a specific user in Zendesk. This action invalidates all active sessions for the specified user, forcing them to re-authenticate on their next API call or login. Use when you need to forcibly…
Delete User Tags Remove tags from a Zendesk user. Use when you need to clean up user tags, remove outdated labels, or clear all tags from a user account. This action is irreversible — once tags are removed, they cannot be recovered with…
Delete Zendesk View Delete a single view in Zendesk. This action is irreversible — the view will be permanently deleted and cannot be recovered once removed. Use when you need to remove a specific obsolete view or test view. Returns 204 No…
Delete Zendesk App Installation Permanently removes an installed app from Zendesk. Use when you need to uninstall an app from your Zendesk instance. This action is irreversible — the app installation cannot be recovered once removed. Admin permissions…
Delete Zendesk Bookmark Permanently deletes a bookmark in Zendesk. Use when you need to remove a user bookmark. This action is irreversible — the bookmark cannot be recovered once deleted.
Delete Zendesk Custom Object Permanently deletes a custom object definition in Zendesk. Use this action when you need to remove a custom object type and all its associated records. This action is irreversible — the custom object and all its data wi…
Delete Zendesk Custom Object Field Permanently deletes a custom object field in Zendesk. Use this action when you need to remove a specific field from a custom object definition. This action is irreversible — the field and all its data will be permanentl…
Delete Zendesk Custom Object Record Permanently deletes a custom object record in Zendesk. Use this action when you need to remove a specific record from a custom object type. This action is irreversible — the record and its data will be permanently delet…
Delete Zendesk Custom Status Permanently deletes a custom ticket status in Zendesk. Use this action when you need to remove a custom ticket status from the system. This action is irreversible — the custom status will be permanently deleted and cann…
Delete Zendesk Dynamic Content Item Permanently deletes a dynamic content item in Zendesk. This action is irreversible — the dynamic content item cannot be recovered once deleted. Always confirm the correct dynamic_content_item_id before executing.
Delete Zendesk Dynamic Content Item Variant Permanently deletes a dynamic content item variant in Zendesk. This action is irreversible — the variant cannot be recovered once deleted. Always confirm the correct dynamic_content_item_id and dynamic_content_variant_i…
Delete Zendesk Custom Object Trigger Permanently deletes a custom object trigger in Zendesk. Use this action when you need to remove a specific trigger from a custom object definition. This action is irreversible — the trigger and all its data will be perm…
Delete Zendesk Organization Delete an organization in Zendesk. This operation is irreversible; confirm organization_id and get explicit user confirmation before calling.
Delete Zendesk Support Address Permanently deletes a support address from Zendesk. This action is irreversible — the support address cannot be recovered once deleted. Use this action when you need to remove a deprecated or unwanted support email addr…
Delete Zendesk Ticket Permanently deletes a ticket in Zendesk, including its entire conversation history. This action is irreversible; always confirm the correct ticket_id before executing.
Delete Zendesk User Tool to permanently delete a user from Zendesk. Use when you need to remove a user account. This action cannot be undone and requires appropriate admin permissions.
Bulk delete soft deleted zendesk tickets Permanently deletes multiple soft-deleted tickets in Zendesk. This action is irreversible — the tickets will be permanently removed and cannot be recovered once executed. Use when cleaning up test tickets or removing ob…
Bulk Delete Zendesk Organizations Bulk delete Zendesk organizations. This action is irreversible - once organizations are deleted, they cannot be recovered. Use when you need to remove multiple organizations in a single operation. Returns a job_status p…
Detect Best Locale Detect the best language/locale for the current user based on their browser settings and account preferences. Use when you need to determine the optimal language to display content in for a user, such as when localizing…
Download Custom Object Record Attachment Download attachment file from a Zendesk custom object record. Use when you need to retrieve the actual file content of an attachment associated with a custom object record, such as documents, images, or other files. Thi…
Get Zendesk About Me Get information about the currently authenticated user in Zendesk. Returns only the caller's own account; to look up other users, use ZENDESK_SEARCH_ZENDESK_USERS. Response nests the user object under data.owner_info.us…
Get Account Settings Retrieve Zendesk account settings. Use this action when you need to view the configuration and feature flags for a Zendesk account, including API settings, branding, ticket preferences, chat configuration, voice setting…
List Active Triggers List all active ticket triggers in Zendesk. Use when you need to retrieve the currently active trigger rules that automatically perform actions on tickets when certain conditions are met. This action returns all trigger…
Count Activities Count ticket activities in Zendesk. Returns an approximate count of ticket activities. Use when you need to know how many activities exist in the activity stream for reporting or operational purposes.
Get Zendesk Organizations Get all organizations in Zendesk. Returns results nested under an 'organizations' array; an empty list is valid. Accepts no server-side filters — all filtering by name, domain_names (an array field), or organization_fie…
Get App Get a single Zendesk app by its numeric ID. Use when you have an app ID and need to retrieve the app's details including name, author information, version, installation count, categories, and description.
Get App Installation Requirements List all requirements for a Zendesk app installation. Use when you need to check what configuration or parameters are required for a specific installed app to function properly. Requirements may include OAuth settings,…
Get App Location Get details for a specific Zendesk app location by its numeric ID. Returns location properties including visibility settings, orderability, and associated product codes. Use when you have an app_location_id from listing…
List Apps Location Installations List all apps location installations from Zendesk. Returns an array of app installation IDs organized by location name. Use when you need to retrieve information about apps installed in specific locations within Zendesk…
Get App Public Key Retrieves the public key for a specific Zendesk app. The response is in JSON Web Key (JWK) format containing RSA key components (modulus n, exponent e). Use this action when you need to verify JWTs issued by a Zendesk a…
Get App Public Key PEM Retrieves the public key for a specific Zendesk app in PEM format. The PEM format is a standard base64-encoded certificate format that can be used to verify that requests from the app are legitimate. Use this action whe…
Get Attachment Retrieve details of a single Zendesk attachment by its ID. Use when you have an attachment_id from ticket comments or an attachments list and need to fetch full attachment metadata including file name, size, content typ…
Get Autocomplete Tags Search for Zendesk tags using autocomplete. Use when you need to find tag suggestions based on a partial tag name for tagging tickets or organizing content.
Show Automation Show a specific automation by its ID. Use when you need to retrieve details of a single automation rule in your Zendesk account, such as for auditing, modifying, or understanding what actions and conditions are configur…
List Automations List all automations for the current Zendesk account. Use when you need to retrieve, audit, or review the automation rules configured in your Zendesk account. Automations are business rules that automatically perform ac…
Search Automations Search for Zendesk automations by their title. Use when you need to find automations in your Zendesk account by searching for keywords in their titles. Automations are business rules that automatically perform actions w…
List Brands List all brands configured in your Zendesk account. Use when you need to enumerate available brands, check which brand is set as default, or retrieve brand metadata like subdomain and host mappings. This is a read-only,…
Get Zendesk Brand Show a Brand. Use when you have a brand ID and need to retrieve detailed information about a specific Zendesk brand, including its name, subdomain, active status, Help Center configuration, logo, and associated ticket f…
List Agents by Brand List agents assigned to a specific brand in Zendesk. Use when you need to enumerate which agents have access to a specific brand, such as auditing brand access permissions or determining which agents can access a brand'…
Get Custom Object Fields Limit Get the current count and maximum limit for custom object fields in Zendesk. Returns the number of fields currently defined for a specific custom object and the maximum allowed limit. Use when you need to check how many…
Get Custom Object Records Limit Get the current record limit and usage count for custom objects in Zendesk. Returns the current number of custom object records and the maximum allowed limit. Use when you need to check how many custom object records ha…
Get Custom Objects Limit Get the current count and maximum limit for custom objects in Zendesk. Use when you need to check how many custom objects exist in your Zendesk account and what the allowed limit is, to avoid exceeding capacity or to pl…
Get Custom Status Get a specific custom ticket status from Zendesk by its ID. Use when you have a custom status ID from ticket payloads or from listing custom statuses and need to retrieve the full status details including agent/end-user…
List Custom Ticket Statuses List custom ticket statuses available in a Zendesk account. Use when you need to retrieve all undeleted custom ticket statuses, optionally filtered by status category, active state, or default status. This action is use…
List Deleted Tickets Lists tickets that have been deleted from Zendesk, showing up to 100 deleted tickets per page with pagination. Use when you need to retrieve information about previously deleted tickets or audit ticket deletions. This a…
Get Deleted User Retrieves a single deleted Zendesk user by their ID. Use when you have a specific deleted user ID and need to fetch details about that deleted user, such as for auditing purposes, account recovery, or compliance records…
Get Deletion Schedule Retrieve a specific deletion schedule from Zendesk by its ID. Use this action when you need to get the details of a particular deletion schedule, including its title, description, active status, object type, conditions,…
List Deletion Schedules List all deletion schedules for the current Zendesk account. Use when you need to retrieve, audit, or review the deletion schedule rules configured in your Zendesk account. Deletion schedules define automated data reten…
List Dynamic Content Items List all dynamic content items configured in your Zendesk account. Use when you need to enumerate available dynamic content items, check variants for localization, or retrieve metadata about placeholder values for dynam…
Show Dynamic Content Item Show a specific dynamic content item by its ID. Use when you have a dynamic content item ID and need to retrieve its details, including name, default locale, placeholder value, variants, and creation/update timestamps.…
Show Many Dynamic Content Items Retrieve multiple dynamic content items by their identifiers. Use when you have specific dynamic content item IDs or names and need to fetch their metadata including placeholder, default locale, variants, and outdated s…
List Dynamic Content Variants List all variants of a specific Zendesk dynamic content item. Use when you need to retrieve all locale variants for a dynamic content item to view, manage, or update the localized content. Variants represent the same co…
Show Dynamic Content Item Variant Show a specific variant of a dynamic content item in Zendesk. Use when you have a dynamic_content_item_id and dynamic_content_variant_id and need to retrieve the variant's details including its content, locale, active s…
Get Email Notification Retrieve details of a single email notification in Zendesk by its notification ID. Use when you have a notification_id from ticket audit logs or email notifications list and need to fetch full notification details inclu…
Get Email Notifications List email notifications from Zendesk. Use this action when you need to retrieve email notification records filtered by ticket, comment, or notification ID. The filter parameter is required to specify which type of ID t…
Show Many Email Notifications Show details of many email notifications in Zendesk. Use when you need to retrieve multiple email notifications at once by their IDs, associated comment IDs, or associated ticket IDs. At least one of the filter paramete…
List End User Identities Tool to list all identities associated with a specific end user. Use when you need to retrieve the email addresses and/or phone numbers linked to an end user account. Supports optional filtering by identity type (email,…
Get End User Identity Tool to fetch a specific end user identity by user ID and identity ID. Use when you need to retrieve detailed information about a particular user identity in Zendesk.
Get Group Membership Get a group membership by its unique ID. Use when you have a group membership ID and need to retrieve details including the associated group, user, and timestamps. Note: The group_membership_id parameter is the membersh…
List Group Memberships List all group memberships in your Zendesk account. Group memberships link users to groups, determining which agents belong to which support groups. Use when you need to audit group assignments, manage team memberships,…
List Memberships By Group List group memberships for a specific Zendesk group. Use when you need to retrieve all members assigned to a particular group, audit group membership, or understand which users belong to a specific support group. This a…
List Assignable Groups List all groups that can be assigned to tickets or users in your Zendesk account. Use when you need to enumerate available groups for assignment operations, check group availability, or retrieve group metadata. This is…
Count Groups Count groups in Zendesk. Returns an approximate count of groups in the system. Use when you need to know how many groups exist for reporting, organizational management, or operational purposes. This action is read-only…
Count Users by Group Count users in a specific Zendesk group. Returns an approximate count of users belonging to the specified group, with optional filtering by role or permission set. Use when you need to know how many users are in a parti…
List Group Users List all users belonging to a specific Zendesk group. Use when you need to retrieve all members of a particular group, with optional filtering by user role, permission set, or external ID. This action is read-only and i…
List Guide Survey Responses List survey responses from Zendesk Guide. Use when you need to retrieve CSAT survey responses, analyze customer satisfaction scores, or monitor survey completion rates. Survey responses are available on Support Professi…
List Guide Surveys List available CSAT (Customer Satisfaction) surveys in Zendesk Guide. Use when you need to retrieve survey definitions, check which surveys are enabled/disabled, or get survey questions and versions. The response includ…
Get Incremental Organizations Retrieve organizations that have been modified since a specified start time using the Incremental Organization Export API. Use when you need to sync or track changes to Zendesk organizations over time. Provide a start_t…
Incremental Routing Attributes Export Export routing attributes incrementally with optional start_time filtering and cursor-based pagination. Use when you need to retrieve all skill-based routing attributes (attributes, attribute values, and instance values…
Get Incremental Routing Attribute Values Retrieve routing attribute values that have been modified since a specified start time using the Incremental Skill-Based Routing API. Use when you need to sync or track changes to routing attributes, values, and their a…
Export Incremental Routing Instance Values Export incremental routing instance values from Zendesk skill-based routing. Returns a stream of changes that occurred on routing attributes, attribute values, and instance values. Use this action when you need to synch…
Get Incremental Sample Export Test the incremental export by retrieving a sample of records that have changed since a specified start time. Use this action to verify your incremental export setup before running full exports. Use when you need to tes…
Get Incremental Ticket Events Export incremental ticket events from Zendesk. Use when you need to track changes to tickets over time, monitor agent performance metrics, or sync ticket event data with an external system. This action returns a stream…
List Ticket Metric Events List ticket metric events in Zendesk that occurred on or after a specified time. This action supports incremental data export — use the end_time from one response as the start_time for the next request to retrieve subse…
Get Incremental Tickets Retrieve tickets that have been modified since a specified start time using the Incremental Ticket Export API. Use when you need to sync or track changes to Zendesk tickets over time, build audit trails, or implement in…
Get Incremental Tickets (Cursor) Export tickets incrementally using cursor-based pagination. Use this action when you need to retrieve all changes to tickets since a specific time, with support for large result sets through cursor-based pagination. The…
Get Incremental Users Retrieve users that have been modified since a specified start time using the Incremental User Export API. Use when you need to sync or track changes to Zendesk users over time, such as for data warehousing, backup, or…
Incremental User Export (Cursor) Export users incrementally using cursor-based pagination. Use when you need to export all users from Zendesk in a reliable, paginated manner. The start_time parameter is required for the initial request to define the ti…
List Job Statuses List job statuses from Zendesk. Shows the status of all background jobs that have been initiated, including those created by bulk operations like bulk updates, imports, or exports. Each job status includes progress info…
Get Job Status Get a single job status by ID from Zendesk. Shows the status of a background job initiated by bulk operations (like bulk updates, imports, or exports). The response includes progress information, completion status, and…
Get Locale Get a locale by its ID or BCP-47 code. Use when you need to retrieve details about a specific locale including the locale identifier, language name, and timestamps.
List Locales List all translation locales available for your Zendesk account. Use when you need to retrieve the available locales for translation purposes, check which languages are enabled, or get locale metadata including the loca…
List Agent Locales List the translation locales that have been localized for agent use. Use when you need to discover which locales are available for agents to work with in multilingual support scenarios. This is a read-only, idempotent o…
Get Current Locale Show the current locale for a Zendesk account. Use when you need to determine what language/locale is currently active for the account, which affects how content is displayed to end users and which translations are avai…
Show Macro Show a specific macro by its ID. Use when you need to retrieve details of a single macro in your Zendesk account, such as for auditing, modifying, or understanding what actions and conditions are configured for a partic…
List Macro Attachments List all attachments associated with a specific Zendesk macro. Use when you need to retrieve the files attached to a macro, such as images used in macro content or documents included in automated responses. This is a re…
List Macro Categories List all macro categories available to the current Zendesk account. Use when you need to retrieve or browse available macro categories for organizing and applying macros to tickets. This action is read-only and idempote…
List Macro Action Definitions Retrieve the definitions of all actions that a macro can perform in Zendesk. Use this action when you need to discover what actions are available for macro creation, understand the available values for each action type,…
Show Macro Replica Show a macro replica (unpersisted macro representation) based on a macro ID and ticket ID. Use when you need to preview how a macro will look when applied to a specific ticket, allowing you to see the actions and values…
List Macros List all shared and personal macros available in your Zendesk account. Use when you need to retrieve, audit, or review the macros configured for automating ticket responses and actions. Macros are saved response templat…
List Macro Actions List supported actions for macros in Zendesk. Use when you need to discover what field modifications are available when creating or editing macros. This endpoint returns the available action fields that can be set in a…
List Active Macros List all active shared and personal macros in Zendesk. Use when you need to retrieve, audit, or review the macros configured in your Zendesk account. Macros are saved responses that agents can apply to tickets. This act…
Show Changes to Ticket Show changes to a ticket that would result from applying a macro. Use when you need to preview what changes a macro would make to a ticket before actually applying it. This allows you to review the changes that would be…
Search Macros Search for Zendesk macros by their title. Use when you need to find macros in your Zendesk account by searching for keywords in their titles. Macros are pre-defined responses or actions that can be applied to tickets to…
Show Object Trigger Show a specific trigger for a custom object in Zendesk. Use when you need to retrieve details of a single trigger, such as for auditing, understanding its conditions and actions, or preparing modifications. This action…
List Open Requests List open requests from Zendesk. Use this action when you need to retrieve all requests with "open" status for the authenticated user. Supports sorting by creation date or last update time. This action is read-only and…
Get Organization Field Get details for a specific organization field in Zendesk by its ID or key. Use this action when you need to retrieve detailed information about a single custom organization field, including its type, options, validation…
List Organization Fields List all custom organization fields for the Zendesk account. Use this action when you need to retrieve or audit the custom organization field definitions configured in your Zendesk instance. Organization fields are used…
Get Organization Membership Get details for a specific organization membership by its ID. Use when you have an organization membership ID and need to retrieve the associated user, organization, and membership metadata. This action is read-only and…
Get Organization Related Info Get related counts and information for a specific Zendesk organization by ID. Returns metadata about tickets, users, groups, activities, and other related resources associated with the organization. Use when you need to…
List Organization Requests List requests for a specific Zendesk organization. Use when you need to retrieve all requests associated with a particular organization. This action returns request details including subject, status, priority, requester…
Autocomplete Organizations Search for Zendesk organizations using autocomplete. Use when you need to find organization suggestions based on a partial organization name for ticket creation, user assignment, or organization lookup. The `name` param…
List Organization Merges List all organization merge operations for a specific organization in Zendesk. This action retrieves the merge history showing which organizations were merged into or out of the specified organization. Use this action w…
Show Many Organizations Show many Zendesk organizations by their IDs or external IDs. Use when you need to retrieve multiple organizations in a single API call. Accepts up to 100 organization IDs or external IDs as comma-separated lists. Only…
Count Organization Tickets Count organization tickets in Zendesk. Returns an approximate count of tickets for a specific organization. Use when you need to know how many tickets are associated with an organization for reporting or operational pur…
Get Organization Subscription Show Organization Subscription - retrieves details of a specific organization subscription by its ID. Use when you need to get information about an organization subscription, including the associated user and organizati…
List Organization Subscriptions List Organization Subscriptions in Zendesk. Returns organization subscriptions with pagination support (cursor and offset). Use when you need to retrieve all organization subscriptions or need to paginate through result…
Get Organization Tags List all tags associated with a specific Zendesk organization. Use when you need to retrieve the tags assigned to a particular organization for ticket categorization, filtering, or reporting purposes.
Get Organization Tickets Get tickets for a specific organization in Zendesk. Returns tickets where organization_id matches the specified organization. Use when you need to retrieve all tickets associated with a particular organization, such as…
List Organization Users List all users associated with a specific Zendesk organization. Returns a paginated list of users who are members of the organization. Use when you need to see all users belonging to a particular organization, retrieve…
Count Organization Users Count users in a specific Zendesk organization by ID. Returns an approximate count of users. Use when you need to know how many users belong to a particular organization for reporting or operational purposes.
Get Owned Apps List apps owned by the current Zendesk account. Use when you need to retrieve information about apps installed in your Zendesk instance, such as checking installed apps, reviewing app details (version, status, author),…
List Ticket Problems List Zendesk ticket problems. Use when you need to retrieve all tickets of type 'problem' in your Zendesk account. The response is always ordered by updated_at by default; use sort_by and sort_order parameters to custom…
List Public Locales List all available public locales that can be used for translations in Zendesk. Use when you need to enumerate supported languages/locales for your Zendesk account, display language options to users, or determine which…
Get Recent Tickets List recently viewed tickets in Zendesk. Returns tickets sorted by the time they were last viewed, most recent first. Useful for agents to quickly access tickets they've been working on. The endpoint returns tickets vis…
List Remote Authentications List all remote authentication configurations in your Zendesk account. Use this action when you need to enumerate SSO configurations, check which authentication methods are enabled, or retrieve metadata about remote aut…
List Request Comments List comments on a Zendesk request. Use when you need to retrieve all comments from a specific ticket request to understand the conversation history or gather context for responding. The comments are returned in chronol…
List CCD Requests List CCD Requests. Use when you need to retrieve requests where the authenticated end user is listed as a CC (carbon copy) recipient. These are requests the user is watching but did not create. Supports sorting by creat…
Get Request Comment Get a specific comment from a Zendesk request. Use when you need to retrieve a single comment by its ID for a given request, such as displaying a specific comment detail or checking comment metadata. This action is read…
Search Requests Search for requests in Zendesk using query syntax. Use when you need to find customer requests across Zendesk using flexible search criteria such as status, priority, subject, or requester information. Returns paginated…
List Solved Requests List Zendesk requests with the 'solved' status. Useful for reviewing completed customer requests, generating reports on resolution times, or tracking customer satisfaction. Use this action when you need to retrieve requ…
Get Agent Attribute Values Retrieve attribute values for multiple agents/users using the Skill-Based Routing API. Use when you need to get the routing attribute values (such as skills, languages, or other qualifications) assigned to specific agen…
List Satisfaction Ratings List satisfaction ratings for tickets in Zendesk. Use when you need to retrieve customer satisfaction feedback, analyze CSAT scores, or review ratings with their associated tickets and assignees. Supports both offset an…
Count Satisfaction Ratings Count satisfaction ratings in Zendesk. Returns an approximate count of satisfaction ratings. Use when you need to know how many satisfaction ratings exist for reporting or operational purposes.
Get Search Results Count Count the number of items matching a search query in Zendesk. Use when you need to know how many results a search would return without fetching all the actual results. This is useful for displaying result counts before…
Export Search Results Export search results from Zendesk using cursor-based pagination. Use when you need to export large sets of search results (tickets, users, organizations, groups) and process them in batches using cursor pagination. Thi…
Get Security Settings Show Security Settings for a Zendesk account. Use when you need to retrieve the security configuration of a Zendesk account, including session timeouts, password policies, two-factor authentication settings, IP restrict…
List Side Conversation Events Retrieve side conversation events for incremental export. Returns events created since the specified start_time in chronological order. Use when you need to export or sync side conversation events for backup, analytics,…
Get Support Address Get a support address by its unique ID. Use when you have a support_address_id and need to retrieve details including the email address, brand association, and DNS verification statuses. This is a read-only operation.
List Tags List Zendesk tags in order of popularity. Use when you need to view all available tags in your Zendesk account, or when you need to find tags that are most frequently used across tickets.
Count Tags Count Tags in Zendesk. Returns an approximate count of tags. Use when you need to know how many tags exist in your Zendesk account for reporting or operational purposes.
Show Target Show a specific target by its ID. Use when you have a target ID and need to retrieve its details including title, type, active status, and creation timestamp. This is a read-only, idempotent operation that returns a sin…
Show Target Failure Show a target failure in Zendesk. Use when you have a target_failure_id and need to retrieve details about a failed target execution, including the HTTP status code, raw request/response data, and consecutive failure co…
List Target Failures List the 25 most recent target failures in Zendesk. Target failures occur when a target (webhook, callback, or external integration) fails to execute properly. Each failure record includes the request sent, response rec…
List Targets List all targets for the current Zendesk account. Use when you need to retrieve, audit, or review the targets configured in your Zendesk account. Targets are endpoints that receive data when triggers or automations fire…
Get Ticket Audit Show a specific audit for a ticket from Zendesk. Returns a single audit record containing events that describe changes made to the ticket. Each audit captures a specific action such as comments, status changes, assignme…
List Ticket Collaborators List all collaborators (CC'd users) on a Zendesk ticket. Use when you need to see who is currently CC'd on a ticket, such as when coordinating with multiple stakeholders or before adding/removing collaborators. Each col…
Get Ticket Comments List comments on a Zendesk ticket. Returns the comments added to the ticket in chronological order (oldest first by default). Each comment has both `html_body` and `plain_body` fields — use `plain_body` for clean text w…
List Ticket Email CCs List Email CCs for a Ticket. Use when you need to retrieve a list of users who are CC'd on a specific Zendesk ticket. This endpoint returns all email CC records associated with the ticket, including user details and tim…
Show Ticket Field Show a specific ticket field by its ID. Use when you need to retrieve details of a single ticket field in your Zendesk account, such as for auditing, understanding field configuration, or validating field properties. Th…
List Ticket Fields List all system and custom ticket fields in Zendesk. Use when you need to retrieve field definitions for building forms, validating field values, or understanding available ticket field structure. Supports cursor-based…
Count Ticket Fields Count ticket fields in Zendesk. Returns an approximate count of system and custom ticket fields. Use when you need to know how many ticket fields exist for reporting or operational purposes.
Show Many Ticket Fields Retrieve multiple ticket fields by their IDs or keys in a single request. Use when you have specific ticket field identifiers (numeric IDs like '123' or keys like 'priority', 'status', 'subject') and need to fetch their…
List Ticket Followers List all followers on a Zendesk ticket. Use when you need to see who is following a ticket, such as when coordinating with stakeholders or managing ticket notifications. Followers receive notifications about the ticket.…
List Ticket Forms List all ticket forms configured in your Zendesk account. Use when you need to enumerate available ticket forms, retrieve form metadata like display names and visibility settings, or audit which ticket forms are active…
Show Many Ticket Forms Show multiple ticket forms by their IDs. Use when you need to retrieve specific ticket forms by their IDs to display form details, validate form availability, or bulk fetch form configurations. The `ids` parameter accep…
List Ticket Incidents List incidents linked to a problem ticket in Zendesk. Use when you need to retrieve all incident tickets that share the same root cause as a problem ticket. Incidents are tickets of type 'incident' that are related to a…
Get Ticket Metric Retrieve a specific ticket metric from Zendesk by its ID. Use this action when you have a ticket_metric_id and need to fetch the detailed metrics for that ticket, including resolution times, wait times, reply times, and…
Get Ticket Metrics List Ticket Metrics from Zendesk. Returns a list of tickets with their associated metrics including response times, resolution times, and assignment statistics. Use when analyzing ticket performance, agent productivity,…
List Ticket Audits List all audits (change history) for a specific Zendesk ticket. Use when you need to track all changes made to a ticket including comments, status changes, assignments, and other modifications. Each audit contains one o…
Count Ticket Audits Count audits for a specific ticket in Zendesk. Returns an approximate count of audits associated with the specified ticket. Use when you need to know how many audit records exist for a ticket for reporting, analytics, o…
Count Ticket Comments Count comments on a Zendesk ticket. Returns an approximate count of comments added to the specified ticket. Use when you need to know how many comments exist on a ticket without fetching the full comment list, such as f…
Get Ticket Conversation Log List conversation log events for a specific Zendesk ticket. Use this action when you need to retrieve the chronological history of interactions, comments, and activities on a ticket. The conversation log provides a comp…
Count Zendesk Tickets Count the number of tickets in Zendesk. Returns an approximate count of tickets with the timestamp of when the count was last calculated. This is a read-only, idempotent operation. Use when you need to know the total nu…
List Ticket Skips List ticket skips for a specific ticket from Zendesk. Use when you need to retrieve all skip records associated with a particular ticket, such as when reviewing which agents skipped working on a ticket or analyzing skip…
Get Ticket Metrics Get ticket metrics from Zendesk for a specific ticket. Returns performance metrics including resolution times, agent and requester wait times, reply counts, station changes, and timestamps for key events. Use when you n…
List Side Conversation Events List all events for a specific side conversation on a Zendesk ticket. Returns events in chronological order including creation, replies, and state updates. Use this action when you need to view the complete history of a…
Show Trigger Show a specific trigger by its ID. Use when you need to retrieve details of a single trigger in your Zendesk account, such as for auditing, modifying, or understanding what actions and conditions are configured for a pa…
List Trigger Categories List all ticket trigger categories in your Zendesk account. Use when you need to retrieve, audit, or review the trigger category organization for your business rules and automations. Supports filtering with sort options…
Show Trigger Category Show a specific ticket trigger category by its ID. Use when you need to retrieve details of a single trigger category, such as for auditing or understanding the organization of your ticket triggers. This action is read-…
List Ticket Triggers List all ticket triggers for the current Zendesk account. Use when you need to retrieve, audit, or review the trigger rules configured in your Zendesk account. Triggers are business rules that automatically perform acti…
Get Ticket Trigger Definitions Get Ticket Trigger Action and Condition Definitions. Use when you need to discover the available actions and conditions that can be used to create or configure ticket triggers. This returns metadata about what types of…
Search Ticket Triggers Search for Zendesk ticket triggers by their title. Use when you need to find triggers in your Zendesk account by searching for keywords in their titles. Triggers are business rules that automatically perform actions whe…
Get User Tool to fetch a single Zendesk user by numeric user_id. Use when you have a user ID from ticket payloads (requester_id, submitter_id, assignee_id, author_id) and need to enrich with full user details (name, email, role,…
Get Full User Entitlements Tool to retrieve full entitlements for a Zendesk user across all products (Chat, Explore, Talk, Guide). Use when you need to check which Zendesk products a user has access to and their activation status. Returns detaile…
Get User Events Retrieve event history for a specific Zendesk user. Use when you need to track user activity such as login history, profile changes, or other interactions with the Zendesk system. Supports filtering by event source, typ…
Get User Field By ID Retrieve a single Zendesk user field by its numeric ID. Use when you have a user field ID and need to fetch its full definition including title, type, description, custom options, validation patterns, and other settings…
List User Field Options List custom user field options for a given user field. Use when you need to retrieve the dropdown or tag options available for a custom user field in Zendesk. This action fetches the configurable options that can be sel…
List User Fields List all custom user fields configured in your Zendesk account. Use when you need to retrieve the schema of user-defined fields (like dropdown options, validation patterns, or field types) to build dynamic forms or vali…
Get User Fields Show Many Retrieve multiple Zendesk user fields by their keys. Use when you have specific user field keys and need to fetch their definitions (title, type, description, options, etc.) in a single request instead of making individ…
Get User Profile by Profile ID Retrieve a single Zendesk user profile by its Sunshine profile ID. Use this action when you have a specific profile_id (obtained from profile listings or search results) and need to fetch the full profile details includ…
Get User Profile Events by ID Get events for a Sunshine profile by its profile ID. Use when you have a specific Sunshine profile ID (obtained from profile lookup or creation) and need to retrieve all events associated with that profile. This action…
Get User's Assigned Tickets List tickets assigned to a specific Zendesk user. Returns all tickets where the specified user is the assignee. Use when you need to retrieve all tickets currently assigned to a particular agent or user, such as for wor…
Autocomplete Users Autocomplete users by name or phone number. Use when you need to find users based on a partial name or phone number for ticket creation or user lookup scenarios. At least one of 'name' or 'phone' must be provided.
List Brand Agent Memberships By User List brand agent memberships for a specific user in Zendesk. Use when you have a user ID and need to find all brands that the user is an agent for, such as auditing which brands a specific agent can access. This is a re…
Get User's CC'd Tickets List tickets where a specific Zendesk user is CC'd (carbon copied). Use when you need to retrieve all tickets where a particular user has been added as a CC recipient, such as for tracking user notifications, compliance…
Get User Compliance Deletion Statuses Tool to fetch GDPR compliance deletion statuses for a specific Zendesk user. Use when you need to check the deletion status for each compliance area (e.g., chat, talk) associated with a user account. Returns status reco…
Count Users Count users in Zendesk. Returns an approximate count of users. If the count is more than 1000, the value is an estimate and the response is refreshed every 24 hours. Use when you need to know how many users exist in the…
List User Sessions List all sessions for a specific Zendesk user. Returns details about each active session including authentication time and last seen time. Use this action to monitor session activity for a specific user, investigate sec…
Get User's Followed Tickets List tickets the specified Zendesk user is following. Returns all tickets where the specified user is a follower. Use when you need to retrieve all tickets a particular user is watching or tracking, such as for notifica…
List Memberships By User List group memberships for a specific Zendesk user. Use when you need to retrieve all groups a user belongs to, audit user group assignments, or understand which support groups a specific user is a member of. This actio…
Get User's Group Membership Get a specific group membership for a user by their IDs. Use when you have both a user ID and a group membership ID and need to retrieve details including the associated group, user, and timestamps. This action retrieve…
List User Groups List all groups that a specific Zendesk user belongs to. Use when you need to find which support groups a user is a member of, audit team memberships, or retrieve group membership information for a particular user. This…
Count User Groups Count user groups in Zendesk. Returns an approximate count of groups that a specific user belongs to. Use when you need to know how many groups a user is assigned to for reporting, organizational management, or operatio…
Show User Identity Tool to show a specific user identity by user ID and identity ID. Use when you need to retrieve detailed information about a particular identity associated with a Zendesk user. This action is read-only and idempotent -…
Get Current Session Show the currently authenticated session in Zendesk. Returns details about the active session including authentication time, last seen time, and user ID. Use when you need to verify the current session status or retriev…
Get Current User Settings Get the settings for the currently authenticated user in Zendesk. Returns user preferences including Admin Center UI settings, Lotus UI settings (onboarding, tooltips, keyboard shortcuts), and shared views order. Use th…
List User Organization Memberships List organization memberships for a specific Zendesk user. Use when you have a user_id and need to retrieve all organizations that user belongs to. Returns membership details including default status, view_tickets permi…
Get User's Organization Membership Get details for a specific organization membership by user ID and membership ID. Use when you have both a user ID and an organization membership ID and need to retrieve the associated membership metadata including organ…
List User Organizations List organizations associated with a specific Zendesk user. Use when you have a user_id and need to retrieve all organizations that user belongs to. Returns organization details including name, domain names, tags, and c…
Get User's Organizations Count Returns an approximate count of organizations that a user belongs to. Use when you need to know how many organizations a specific user is associated with in Zendesk.
List User's Organization Subscriptions List User's Organization Subscriptions - retrieves organization subscriptions for a specific user. Use when you need to get all organization subscriptions associated with a particular user, including the organization ID…
Get User Password Requirements Get password requirements for a specific Zendesk user. Use when you need to retrieve the password policy rules that apply to a user's password, such as minimum length, complexity requirements, or expiration policies. Th…
Get Users Profiles Retrieve profiles associated with a specific Zendesk user by user ID. Use when you need to look up user profile information using the Zendesk user ID. This action returns all profiles linked to the specified user accoun…
Get User Related Info Get related counts and information for a specific Zendesk user by ID. Returns metadata about assigned tickets, CC'd tickets, organization subscriptions, and requested tickets associated with the user. Use when you need…
Get User's Requested Tickets List tickets requested by a specific Zendesk user. Use when you need to retrieve all tickets where a particular user is the original requester, such as for tracking user's support history, compliance monitoring, or tick…
List User Requests List ticket requests for a specific Zendesk user. Use when you need to retrieve all requests associated with a particular user ID. This is useful for viewing a user's request history or monitoring their open tickets. Th…
List User Skips List ticket skips for a specific user from Zendesk. Use when you need to retrieve all skip records associated with a particular user, such as when analyzing which tickets a user has skipped or reviewing their skip histo…
Get User Tags List all tags assigned to a specific Zendesk user. Use when you need to see what tags are associated with a particular user for organizing, filtering, or categorizing user data. This action is read-only and idempotent.
Count User Assigned Tickets Count tickets assigned to a specific user in Zendesk. Returns an approximate count of tickets where the user is the assignee. Use when you need to know how many tickets are currently assigned to a particular user for wo…
List View Filter Definitions List the definitions of the conditions and actions available for constructing views in Zendesk. Use this action when you need to discover what filter fields, operators, grouping options, and sorting options are availabl…
List Views List shared and personal views available to the current user in Zendesk. Use when you need to retrieve, audit, or review the views configured in your Zendesk account. Views are saved ticket filters that help organize an…
List Active Views List all active shared and personal views available in Zendesk. Use when you need to retrieve, audit, or present the view configuration in your Zendesk account. Views define how tickets are filtered, grouped, and displa…
List views compact Retrieves a compacted list of shared and personal views available to the current user in Zendesk. Use when you need to quickly fetch a lightweight list of views without full details. This endpoint returns essential view…
Count Views Count shared and personal views in Zendesk. Returns an approximate count of all views (both shared and personal) available in the account. Use when you need to know the total number of views configured for reporting or…
Count Tickets in Views Count tickets in multiple Zendesk views. Returns the ticket count for each view ID provided in a single API call. Use when you need to quickly get counts for multiple views at once for reporting or dashboard purposes. N…
Execute View Execute a Zendesk view to retrieve its column titles and matching ticket rows. Use when you need to run a saved view and get its results - useful for checking which tickets match a view's conditions without manually app…
Export View Export a Zendesk view as a CSV file. Use when you need to download view data for offline analysis, reporting, or data migration purposes. The export contains all tickets matching the view's filter criteria and columns.…
Search Views Search for Zendesk views by their title. Use when you need to find views in your Zendesk account by searching for keywords in their titles. Views are saved searches that display tickets matching specific conditions. Thi…
List Views By IDs Get multiple Zendesk views by their IDs. Use when you need to retrieve specific views by their IDs in a single request rather than fetching them one by one. The IDs should be provided as a comma-separated string. This a…
List Tickets From View List tickets from a specific Zendesk view. Use this action when you need to retrieve all tickets that match a view's conditions, such as for reporting, bulk operations, or analyzing tickets filtered by specific criteria…
Count Tickets in View Count tickets in a specific view in Zendesk. Returns the number of tickets matching the view's conditions. Use when you need to know how many tickets are in a particular view for reporting, routing decisions, or workloa…
List Activities List ticket activities in the last 30 days affecting your Zendesk. Activities include actions like ticket assignments, status changes, comments, and more. This action is read-only and idempotent — use it to monitor tick…
List Custom Roles List all custom roles configured in your Zendesk account. Use when you need to discover available roles, review role configurations, or understand permission structures for your agents. Returns metadata including role n…
Get Zendesk Organization Get metadata for a specific Zendesk organization by ID. Response fields are available under data.organization_info. Does not return member/user lists.
Get Zendesk Organization Merge Retrieve the details of a specific organization merge operation in Zendesk. This action shows the merge status and the organizations involved. Use when you need to check the status of an organization merge or view detai…
List Organization Subscriptions List all organization subscriptions for a specific Zendesk organization. Returns subscriptions that link users to organizations. Use when you need to see which users are subscribed to a particular organization or audit…
List Requests List ticket requests in Zendesk. This action retrieves a paginated list of requests, supporting sorting by creation or update time. Use when you need to fetch all or filtered ticket requests from your Zendesk account. T…
List Sessions List all active sessions in your Zendesk account. If authenticated as an admin, returns all the active sessions for all users. Otherwise, returns only the sessions for the authenticated user. Use this action to monitor…
List Sharing Agreements List all sharing agreements for your Zendesk account. Sharing agreements define connections between Zendesk accounts for sharing tickets. This action is read-only and idempotent — use it to view current sharing relation…
List Suspended Tickets List suspended tickets in Zendesk. Suspended tickets are tickets that were automatically held for review due to spam detection, banned content, or other filtering rules. This action is read-only and idempotent — use it…
Get Zendesk Ticket Get ticket details from Zendesk. Response wraps all data under a top-level `data` key; access `data['comments']` for comments and `data['comments'][i]['attachments']` for attachments (attachments unavailable from list e…
List Ticket Field Options List Ticket Field Options - Returns a list of custom ticket field options for dropdown and multi-select ticket fields. Use this action to retrieve the available choices users can select when filling out a custom ticket…
Show Ticket Field Option Show Ticket Field Option - Retrieves a specific custom ticket field option for dropdown and multi-select ticket fields. Use this action when you have a ticket_field_id and a ticket_field_option_id and need to retrieve t…
Get Zendesk Ticket Form Get details for a specific ticket form in Zendesk by its ID. Returns the complete ticket form object including its name, display settings, visibility conditions, associated ticket fields, and brand restrictions. Use whe…
Get Zendesk Ticket Related Get related information for a specific Zendesk ticket. This endpoint returns data about tickets that are related to the specified ticket, including follow-up sources, associated Jira issues, and incident counts. Use thi…
Get Side Conversation Get a specific side conversation by its ID for a Zendesk ticket. Side conversations are private agent-to-agent communications that don't notify the customer. Use this action when you need to retrieve details about a spe…
Get Ticket Tags List all tags associated with a specific Zendesk ticket. Use when you need to retrieve the tags assigned to a particular ticket for categorization, filtering, or reporting purposes.
List Active Automations List all active automations in Zendesk. Use when you need to retrieve the currently active automation rules that automatically perform actions based on ticket conditions. This action returns all automations marked as ac…
List App Installations List all app installations in the Zendesk account. The 'enabled' property indicates whether each installed app is active in the product. Use the 'include' parameter to sideload app object details for each installation.
List App Locations List all available locations where Zendesk apps can be installed. Use when you need to discover valid placement options for installing or configuring Zendesk apps. This endpoint requires admin authentication. All return…
List Assignable Group Memberships List assignable group memberships in Zendesk. Use when you need to retrieve the group memberships that agents can be assigned to, typically for understanding agent-group assignments or building assignment interfaces. Th…
List Assignable Memberships By Group List assignable group memberships for a specific group in Zendesk. Use when you need to retrieve which agents can be assigned to a particular group, typically for building assignment interfaces or auditing group members…
List Bookmarks List Bookmarks returns all bookmarks created by the user. Use when you need to retrieve all bookmarks to find saved tickets or manage bookmarked items. Archived tickets are not included in the response. _tags = ["readOn…
List Brand Agent Memberships List brand agent memberships to retrieve which agents are associated with which brands in Zendesk. Use this action when you need to enumerate the brand-agent relationships in a Zendesk account, such as determining which…
List Custom Object Record Attachments List all file attachments for a specific custom object record in Zendesk. Use this action when you need to retrieve the attachments associated with a particular custom object record, for example to display files, verify…
List Custom Object Records List all records for a specific custom object type in Zendesk. Use this action when you need to retrieve all instances of a custom object (e.g., all car records, all product records) with optional filtering by ID, exter…
List Deleted Users Tool to list deleted users in Zendesk via the Users API. Use when you need to retrieve information about users that have been deleted from the system. This is a read-only operation.
List Incremental Custom Object Records Export custom object records incrementally using cursor-based pagination. Use this action when you need to retrieve all changes to custom object records since a specific time, with support for large result sets through…
List Monitored X Handles List all monitored X (Twitter) handles configured in your Zendesk account. Use when you need to retrieve all Twitter handles that are being monitored for the X channel integration. This is a read-only, idempotent operat…
List Object Triggers List all triggers for a specific custom object in Zendesk. Use when you need to discover, audit, or review the triggers configured for a custom object type. Triggers are business rules that automatically perform actions…
List Object Trigger Definitions List Object Trigger Action and Condition Definitions for a custom object in Zendesk. Use when you need to discover the available trigger actions and conditions that can be used to create or configure triggers on a custo…
List Organization Memberships List organization memberships in Zendesk. Use when you need to retrieve all organization memberships, which link users to organizations. Supports pagination and sorting options to navigate large result sets efficiently.
List Organization Memberships by Organization List organization memberships for a specific organization in Zendesk. Use when you need to retrieve all users who are members of a particular organization, including their membership metadata like default status and tic…
List Resource Collections List Resource Collections for the Zendesk account. Use when you need to retrieve, audit, or review the resource collections configured in your Zendesk account. Resource collections are groups of related resources that c…
List All Skips Lists all ticket skips in Zendesk. A skip is a ticket that was skipped during routing or assignment. Use this action to retrieve information about all tickets that have been skipped. This action is read-only and idempot…
List Support Addresses List all support addresses (recipient addresses) configured in your Zendesk account. Use when you need to enumerate available support email addresses, check which address is set as default, or retrieve address metadata…
List Ticket Audits List all ticket audits from Zendesk. Returns a paginated list of audit records, each containing events that describe changes made to tickets. Audits capture all changes including comments, status changes, assignments, a…
List Ticket Content Pins List Ticket Content Pins returns all content pins for a specified ticket. Use when you need to retrieve all pinned content items on a ticket. If ticket_id is not provided, returns all content pins for the account. _tags…
List User Identities Tool to list all identities for a specific Zendesk user. Use when you need to retrieve all email addresses, phone numbers, or other contact methods associated with a user. Supports filtering by identity type and cursor-…
List Access Rules List all access rules for a Zendesk custom object. Access rules control which users and roles can perform specific operations on custom object records. Use this action when you need to audit existing permissions or unde…
List Custom Object Fields List all fields for a custom object in Zendesk. Use this action when you need to discover the structure of a custom object, understand what fields are available, or retrieve metadata about custom object fields for furth…
List Custom Objects List all custom object definitions in Zendesk. Use this action when you need to discover available custom object types, understand their structure, or retrieve metadata about custom objects for further operations. Retur…
List Permission Policies List all permission policies for a custom object in Zendesk. Use this action when you need to discover the access control configuration for a custom object, understand what roles have permissions, or retrieve permission…
List Tickets List Zendesk tickets with pagination and filtering. Only server-side filter available is external_id; status, priority, tags, assignee_id, and date-range filters must be applied client-side. Timestamps (created_at, upda…
List Users Tool to list/enumerate Zendesk users via the Users API. Use when you need to export or iterate through the user directory without a specific name/email filter. Supports both cursor and offset pagination.
Make Zendesk Ticket Comment Private Make a public ticket comment private in Zendesk. This action changes the visibility of a comment from public to internal-only, so only agents can view it. Use this action when you need to convert a customer-facing comme…
Make Organization Membership Default Set a specific organization membership as the default for a user in Zendesk. Use when you need to change which organization is the primary/default for a user. Only one organization can be the default at a time. This act…
Make End User Identity Primary Set a specified identity as the primary identity for an end user in Zendesk. This is a collection-level operation - after making an identity primary, you should reload the entire identities collection to get the updated…
Make Ticket Comment Private Change a public comment to private on a Zendesk ticket audit. Use when you need to convert a previously public-facing comment to an internal note that is not visible to the end user. This action makes the comment privat…
Make User Identity Primary Tool to set a user identity as the primary identity for a Zendesk user. Use when you need to change which email address or identifier is the primary contact method for a user. This action may affect which email notifica…
Mark Multiple Tickets as Spam Marks multiple tickets as spam in Zendesk. This action is irreversible — the tickets will be marked as spam and moved to the suspended tickets queue. The submitter will also be marked as spam and blocked from submitting…
Merge Users Merges two Zendesk end users together. The user specified in the path parameter (user_id) is the primary user (target) that will be kept. The user specified in the request body (id) is the source user that will be delet…
Merge Zendesk Tickets Merges multiple tickets into a target ticket in Zendesk. The source tickets are merged into the target ticket and then deleted. This is an asynchronous operation that returns a job status. Use when you need to consolida…
Open User's Profile in Agent Browser Open a Zendesk user's profile in a specified agent's browser. Use when an agent needs to view a specific user's profile during an active call or session. This action triggers the Zendesk Talk dashboard to display the us…
Recover Multiple Suspended Tickets Recover multiple suspended tickets in Zendesk. Use when you need to restore tickets that have been suspended (e.g., auto-replied emails, bounced messages). Takes up to 100 ticket IDs as input and restores them to normal…
Renew Session Renew the current Zendesk session and obtain a new authenticity token. Use when the current session token is expiring or needs to be refreshed to maintain an active authenticated connection. This action extends the sess…
Reorder Custom Object Fields Reorder Custom Fields of an Object. Updates the display order of custom object fields based on the provided field IDs. Use when you need to change the order of fields displayed in a custom object's record layout. This a…
Reorder App Location Installations Reorder App Installations For Location. Creates or updates the relevant location installation with a specified installation order. This action requires admin-level access. Use when you need to change the display order o…
Reorder Organization Fields Reorder Organization Fields. Updates the display order of organization fields based on the provided field IDs. Use when you need to change the order of organization fields displayed in Zendesk. This action is idempotent…
Reorder Ticket Fields Reorder Ticket Fields. Updates the display order of ticket fields based on the provided field IDs. Use when you need to change the order of standard ticket fields displayed in the ticket form. This action is idempotent…
Reorder Ticket Triggers Reorder Ticket Triggers. Updates the firing order of ticket triggers based on the provided trigger IDs. Use when you need to change the priority or execution order of ticket triggers in your Zendesk account. Important c…
Reorder User Fields Reorder User Fields. Updates the display order of custom user fields based on the provided field IDs. Use when you need to change the order of user fields displayed in user profiles or forms. This action requires admin-…
Reply to Zendesk Ticket Action to reply to a Zendesk ticket by adding a comment.
Request End User Verification Send a verification email to an end user to verify ownership of their email address identity. The end user receives an email with a link to confirm their identity. Use when you need to verify an end user's email address…
Request User Create Send a request to create a user in Zendesk. This sends the owner a reminder email to update their user profile information. Use when you want to prompt a user to complete their profile through the request flow rather th…
Request User Verification Send a verification email to a user to verify ownership of their email address identity. The user receives an email with a link to confirm their identity. Use when you need to verify a user's email address identity in Z…
Restore Multiple Deleted Tickets Restores multiple previously deleted tickets in Zendesk. Use when you need to recover tickets that were deleted and need to be restored in bulk. This action is reversible - tickets can be deleted again after restoration…
Restore Zendesk Ticket Restores a previously deleted ticket in Zendesk. Use when a ticket was accidentally deleted and needs to be recovered. The restored ticket will return to its previous state with all associated data intact. This action i…
Search Custom Object Records Search and filter custom object records in Zendesk using text queries and field filters. Returns paginated results with cursor-based navigation. Use when you need to find specific records within a custom object type, ap…
Search Object Triggers Search for triggers associated with a custom object in Zendesk. Use when you need to find triggers based on their title, description, or active status within a specific custom object. This is useful for auditing, managi…
Search Zendesk Tool to search for tickets, users, organizations, and groups in Zendesk using query syntax. Use when you need to find resources across Zendesk using flexible search criteria.
Search Organizations Search organizations in Zendesk by external ID or name. Returns an array of organizations matching the provided criteria. Use when you need to find specific organizations by their identifier or name. An empty organizati…
Search Zendesk Users Search for Zendesk users by query or external ID. Use when you need to find users using flexible search criteria with Zendesk search syntax (e.g., partial name matches, email patterns, notes, phone numbers). For exact e…
Set Default Custom Ticket Status Sets one or more custom ticket statuses as the default for their respective categories. Use this action when you need to specify which custom status should be the default (fallback) status for a given category (open, pe…
Set Group Membership as Default Set a group membership as the default for a specific user in Zendesk. Use when you need to mark a user's group membership as the default, meaning tickets assigned directly to the agent will assume this membership's grou…
Set Organization as Default for User Set an organization as the default for a user in Zendesk. Use when you need to change which organization is the primary/default for a user by specifying the organization ID directly. Only one organization can be the def…
Show Access Rule Show a custom object access rule by its ID. Use when you have a custom_object_key and access_rule_id and need to retrieve the access rule's details including its conditions, title, description, and timestamps. This is a…
Show Custom Object Get details of a specific Zendesk custom object by its key. Use when you have a custom object key and need to retrieve its metadata including name, description, attachment settings, visibility settings, and creation/upd…
Show Custom Object Record Get details of a specific Zendesk custom object record by its key and record ID. Use when you have a custom object key and record ID and need to retrieve the record's metadata including name, custom fields, timestamps,…
Show Many Job Statuses Show many job statuses by their IDs in Zendesk. Use this action when you have multiple job status IDs from bulk operations (like ticket updates, user merges, or ticket merges) and need to check their status in a single…
Show Many Tickets Show multiple tickets by their IDs. Use when you need to retrieve specific tickets by their IDs to display ticket details, compare tickets, or bulk fetch ticket information. The `ids` parameter accepts a comma-separated…
Show Many Users Retrieve multiple Zendesk users by their numeric IDs or external IDs. Use when you have a list of user IDs (from ticket payloads, search results, etc.) and need to fetch full user details for multiple users at once. Acc…
Show Permission Policy Get details of a specific permission policy for a Zendesk custom object by its ID. Use when you have a custom_object_key and permission policy ID and need to retrieve the policy's details including the role name and rec…
Show Request Show a single request in Zendesk. Use when you need to retrieve details of a specific request by its ID, including subject, description, status, priority, requester information, and other metadata. This action is read-o…
Unassign User from Organization Immediately removes a user from an organization in Zendesk. Use when you need to unassign a user from an organization membership. This action is irreversible - the user will no longer be associated with the organization.
Update Access Rule Update an existing access rule for a custom object in Zendesk. Access rules control which records of a custom object users can access based on conditions. Use this action when you need to: - Change an access rule's titl…
Update Zendesk App Installation Update an app installation in Zendesk. Use when you need to modify app installation settings such as enabling/disabling the app, restricting access by groups or roles, or updating app-specific settings.
Update Automation Update an existing automation in Zendesk. Automations are business rules that automatically perform actions on tickets when certain conditions are met. Use this action when you need to: - Change an automation's title, a…
Update Custom Object Update an existing custom object in Zendesk. Custom objects are user-defined data structures that allow you to store and manage custom data types. Use this action when you need to: - Change a custom object's title, desc…
Update Custom Object Record Update an existing record for a custom object in Zendesk. Use when you need to modify an existing custom object record. This action updates fields on a custom object record. You can update the name, external_id, and cus…
Update Custom Ticket Status Update an existing custom ticket status in Zendesk. Custom ticket statuses allow you to define additional statuses beyond the standard statuses (new, open, pending, solved, closed) for your ticket workflow. Use this act…
Update Deletion Schedule Update an existing deletion schedule in Zendesk. Deletion schedules define automated rules for deleting tickets, users, attachments, or other records based on specified conditions. Use this action when you need to: - Ch…
Update Dynamic Content Variant Update a single variant of a dynamic content item in Zendesk. Use when you need to modify the content, locale, active status, or default status of one specific variant by its ID. This action is idempotent — re-running w…
Update Many Dynamic Content Variants Update one or more variants of a dynamic content item in Zendesk. Use when you need to bulk update variant content, active status, or default status for a specific dynamic content item. Each variant can be identified by…
Update Macro Update an existing macro in Zendesk. Macros are predefined responses that agents can apply to tickets to quickly perform common actions. Use this action when you need to: - Change a macro's title or description - Modify…
Update Many Automations Update multiple automations in Zendesk in a single request. Use when you need to bulk update automation settings such as position, active status, or title for multiple automations at once. Note: You might be restricted…
Update Many Macros Update multiple macros in Zendesk in a single request. Use when you need to bulk update macro settings such as position or active status for multiple macros at once. This action is idempotent — re-running with the same…
Update Many Object Triggers Update multiple custom object triggers in Zendesk in a single request. Use when you need to bulk update trigger settings such as position, active status, or title for multiple custom object triggers at once. This action…
Update Many Zendesk Organizations Bulk update multiple Zendesk organizations in a single request. Use when you need to update organization details such as name, notes, details, domain names, or tags for multiple organizations at once. The action is queu…
Update Many Tickets Update multiple tickets in Zendesk in a single request. Use when you need to bulk update ticket fields such as status, priority, tags, assignee, or group for multiple tickets at once. The API accepts up to 100 ticket ob…
Update Many Ticket Triggers Update multiple ticket triggers in Zendesk in a single request. Use when you need to bulk update trigger settings such as position, active status, or category for multiple triggers at once. This action allows you to upd…
Update Many Users Bulk update multiple Zendesk users in a single request. Use when you need to apply the same or different updates to up to 100 users at once. Provide either a single `user` object to apply identical changes to all specif…
Update Many Views Update multiple views in Zendesk in a single request. Use when you need to bulk update view settings such as position, active status, or title for multiple views at once. Note: You might be restricted from updating some…
Update Object Trigger Update an existing custom object trigger in Zendesk. Triggers define automated actions that execute when specific conditions are met on custom object records. Use this action when you need to: - Change a trigger's title…
Update Organization Field Update a custom organization field in Zendesk. Use when you need to modify an existing organization field's properties such as title, type, description, options, or other settings. All existing custom_field_options must…
Add Organization Tags Add organization tags in Zendesk. Use when you need to tag an organization for categorization, filtering, or automation purposes. Tags are appended to the organization's existing tags. This action is idempotent — adding…
Update Permission Policy Update an existing permission policy for a custom object in Zendesk. Permission policies control which records of a custom object users with a specific role can access. Use this action when you need to: - Modify record…
Update Resource Collection Update an existing resource collection in Zendesk. Resource collections are groups of related resources (like triggers, automations, or ticket fields) that can be managed together. Use this action when you need to: - Re…
Update Side Conversation Update a side conversation on a ticket in Zendesk. Use this action to modify the state (open/closed) or subject of an existing side conversation attached to a ticket. Use when you need to: - Close a side conversation th…
Update Support Address Update an existing support address in Zendesk. Support addresses are email addresses that receive customer inquiries and can be configured per brand. Use this action when you need to: - Change the name of a support addr…
Update Zendesk Target Update an existing target in Zendesk. Targets are endpoints that receive data when triggers fire (e.g., HTTP targets, email targets, webhook targets). Use this action when you need to: - Change a target's title - Activa…
Update Ticket Field Update an existing ticket field in Zendesk. Ticket fields define the structure and properties of custom fields on tickets. Use this action when you need to: - Rename a ticket field or update its title - Update the descr…
Update Zendesk Ticket Tags Update tags on a Zendesk ticket via PUT request to /api/v2/tickets/{ticket_id}/tags. Use when you need to add, replace, or manage tags on an existing ticket. This operation replaces all existing tags with the provided l…
Update Ticket Trigger Update an existing ticket trigger in Zendesk. Triggers are business rules that automatically perform actions on tickets when certain conditions are met. Use this action when you need to: - Change a trigger's title, acti…
Update Trigger Category Update an existing trigger category in Zendesk. Trigger categories are used to organize ticket triggers in the Zendesk admin interface. Use this action when you need to: - Rename a trigger category - Change the display…
Update Zendesk User Field Update an existing user field in Zendesk. Use when you need to modify the title, description, options, or other properties of a custom user field. Supports updating text, checkbox, dropdown, multiselect, date, integer,…
Update Zendesk User Profile Partially updates a user profile in Zendesk by identifier. Use when you need to modify specific fields of an existing profile without replacing the entire profile. This action uses JSON merge patch semantics — only prov…
Update Zendesk User Profile By ID Partially updates a user profile in Zendesk by profile ID. Use when you need to modify specific fields of an existing profile without replacing the entire profile. This action uses JSON merge patch semantics — only prov…
Update User Identity Update a user identity in Zendesk. Use when you need to modify an identity's verified status or other updatable fields. Note: the 'primary' field cannot be changed via this endpoint - use the Make Identity Primary endpo…
Update Current User Settings Update the settings for the currently authenticated Zendesk user. Use when modifying UI preferences like keyboard shortcuts, onboarding tooltips, theme preferences, or shared views order. This action modifies the caller…
Update Users Profiles Create or update a user profile for a specific Zendesk user by user ID and identifier. Use when you need to establish or modify a unified customer view for an existing Zendesk user. The profile is identified by both the…
Update User Tags Update (replace) tags for a specific Zendesk user. Use when you need to assign or modify tags on a user account for organizing, filtering, or categorizing user data. This action replaces all existing tags on the user wi…
Update View Update an existing view in Zendesk. Views are saved searches that allow agents to filter and organize tickets. Use this action when you need to: - Change a view's title, description, or active status - Modify a view's p…
Update Zendesk Account Settings Update Zendesk account-level settings including tickets, branding, localization, routing, and more. Use when you need to configure or modify account-wide settings that affect all agents and end users. Requires admin pri…
Update Zendesk Attachment Updates an attachment's malware access override setting. Use when you need to enable or restrict agent access to attachments that have been flagged for malware.
Update Custom Object Field Update an existing custom object field in Zendesk. Custom object fields define the structure and properties of data within a custom object. Use this action when you need to: - Rename a custom object field - Update the d…
Update Dynamic Content Item Update a dynamic content item in Zendesk. The only attribute that can be changed is the name. Use when you need to rename an existing dynamic content item after confirming its ID. Note: Dynamic content items are used to…
Update Zendesk Organization Update an organization in Zendesk. After updating, re-fetch via ZENDESK_GET_ZENDESK_ORGANIZATION if downstream logic depends on current data.
Update Request Update a ticket request in Zendesk with a comment or collaborators. Use when you need to modify request fields like status, priority, or add comments after confirming the request ID. After updating, re-fetch via ZENDESK…
Update Zendesk Ticket Tool to update a ticket in Zendesk. Use when you need to modify ticket fields like status, priority, or subject after confirming the ticket ID.
Upsert Custom Object Record By External ID or Name Create or update a custom object record in Zendesk by external_id or name. Use when you need to create a new record or update an existing one based on either its external_id (preferred) or name. If a record matching the…
Verify Subdomain Availability Verify if a subdomain name is available for use in Zendesk. Returns a success boolean indicating whether the subdomain can be registered. Use when checking if a desired subdomain name is available before creating a new…
Verify Support Address Verify a support address forwarding in Zendesk. This action sends a verification request for the specified support address to confirm that the address is properly configured and can receive email forwarding. Use this ac…
Verify User Identity Set a user identity as verified in Zendesk. This action marks an email address or other identity as confirmed, indicating the user has proven ownership. Use when you need to manually verify a user's identity after they…

Setup

How we connect it

1
Connect your account

You log in with your own Zendesk account. We never see your password, and you can revoke access from Zendesk at any time.
2
Set the guardrails

Read-only by default. You choose which write actions the agent may take, and anything outside that policy gets confirmed with you first.
3
We keep it running

Health checks on every connection, updates handled for you, and we watch the first week of activity to make sure the work lands.

FAQ

Zendesk questions, answered.

How does the agent connect to Zendesk?

You sign in with your own Zendesk account. Permissions are scoped to the minimum the agent needs, the connection is health-checked, and you can revoke access from Zendesk at any time.

What can the agent actually do in Zendesk?

The actions Zendesk's API allows, the same things a person clicking around the app could do. Connections start read-only by default; write actions are confirmed against the policy you set before the agent takes them.

Is Zendesk included in my plan?

Connections are priced per tool on top of the base plan. Some are included, some are premium. See pricing for how connection charges work.

How long until Zendesk is ready?

Standard tools are ready inside 7 business days of the setup call. We test the connection end to end, walk you through how the agent uses it, and watch the first week of activity.

Ready to put Zendesk to work?

Tell us what your team runs on. We set up the connection, secure it, and your agent takes it from there.

Book a setup call → Browse all integrations

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What your agent can do in Zendesk

How we connect it

Connect your account

Set the guardrails

We keep it running

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Zendesk questions, answered.

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