Connect Respond.io to your AI agent

Support 7 actions available

AI-powered customer conversation management software.

We set up the connection using your own Respond.io account, with keys you control, and keep it running. Your agent picks it up and starts doing the work.

Book a setup call → See pricing
Actions

What your agent can do in Respond.io

Each one is a real action the agent can take on its own, the same things a person clicking around Respond.io could do. Read-only by default; write actions are confirmed against your policy.

  • Add internal comment to conversation Tool to add a comment (internal note) to a contact's conversation. Use after verifying the contact identifier.
  • Create Contact Creates a new contact in the respond.io workspace with the specified details. The contact is identified by email, phone number, or contact ID. Supports adding profile information, language preferences, and custom fields…
  • Create Space Tag Creates a new tag in the Respond.io workspace for organizing and categorizing contacts and conversations. Tags help with segmentation, filtering, and workflow automation. Each tag must have a unique name within the work…
  • Get Message Tool to retrieve a specific message. Use when you need the details of a message sent to or received from a contact.
  • List channels Tool to retrieve a list of channels connected to the workspace. Use when you need to enumerate all messaging channels with pagination support.
  • List users Tool to retrieve a list of users in the workspace. Use when you need to fetch all workspace users for auditing or assignment.
  • Update Space Tag Updates an existing workspace tag by its current name. You can modify the tag's name, description, or emoji. Note: Color codes are not currently supported by the API and will be rejected if provided. At least one field…
Setup

How we connect it

  1. 1

    Connect your account

    You create a key in Respond.io, a key you create and control, and paste it in once. It lives in a secrets store on your server, not with us.

  2. 2

    Set the guardrails

    Read-only by default. You choose which write actions the agent may take, and anything outside that policy gets confirmed with you first.

  3. 3

    We keep it running

    Health checks on every connection, updates handled for you, and we watch the first week of activity to make sure the work lands.

FAQ

Respond.io questions, answered.

With a key you create and control. You paste it in once, it is stored in a secrets store on your server, permissions are scoped to the minimum the agent needs, and you can revoke it at any time.
The actions Respond.io's API allows, the same things a person clicking around the app could do. Connections start read-only by default; write actions are confirmed against the policy you set before the agent takes them.
Connections are priced per tool on top of the base plan. Some are included, some are premium. See pricing for how connection charges work.
Standard tools are ready inside 7 business days of the setup call. We test the connection end to end, walk you through how the agent uses it, and watch the first week of activity.

Ready to put Respond.io to work?

Tell us what your team runs on. We set up the connection, secure it, and your agent takes it from there.

Book a setup call → Browse all integrations

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