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7 available actions

What your AI agent can do in Respond.io

AI-powered customer conversation management software. This page lists every available action. Your agent only receives the actions and permissions required for the role you approve.

Common starting points

  • Get MessageTool to retrieve a specific message.
  • List channelsTool to retrieve a list of channels connected to the workspace.
  • Create ContactCreates a new contact in the respond.io workspace with the specified details.
  • Add internal comment to conversationTool to add a comment (internal note) to a contact's conversation.
  • Update Space TagUpdates an existing workspace tag by its current name.

Browse all 7 actions by capability

Open a capability to see every supported action and its description.

Find & reviewLook up and review existing recordsView 3 actionsHide actions
  • Get MessageTool to retrieve a specific message.
  • List channelsTool to retrieve a list of channels connected to the workspace.
  • List usersTool to retrieve a list of users in the workspace.
Create & communicateCreate records or send supported messagesView 3 actionsHide actions
  • Add internal comment to conversationTool to add a comment (internal note) to a contact's conversation.
  • Create ContactCreates a new contact in the respond.io workspace with the specified details.
  • Create Space TagCreates a new tag in the Respond.io workspace for organizing and categorizing contacts and conversations.
Update & manageChange and manage existing recordsView 1 actionHide actions
  • Update Space TagUpdates an existing workspace tag by its current name.

Connection record

A connection you can control.

Sign-in
Customer-managed key
Setup
Use a key you create and control. It is stored securely and limited to the work agreed for the role.
Boundaries
Only the approved role and actions.
Off switch
Revoke the connection from your account.

FAQ

Before you connect Respond.io

How does the agent connect to Respond.io?
With a key you create and control. It is stored securely, permissions are limited to what the agent needs, and you can revoke it at any time.
What can the agent actually do in Respond.io?
The page above lists the 7 actions currently available through the Respond.io connection. The role determines which of those actions the agent may use, and write access is only enabled when the workflow needs it.
Is Respond.io included in my plan?
Connections are priced per tool on top of the base plan. Some are included and some are premium. See pricing for how connection charges work.
How long until Respond.io is ready?
Timing depends on the sign-in method, permissions and workflow being connected. We confirm the scope and setup plan before enabling the connection.

Bring the workflow together

Ready to put Respond.io to work?

Start with the responsibility you want off your plate. We’ll map the connection and the boundaries around it.

Book a setup call Browse all connections

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