Connect FuseDesk to your AI agent

Support 27 actions available

FuseDesk is a customer support platform for managing cases, email conversations, contacts, departments, representatives, chats, and webhooks.

We set up the connection using your own FuseDesk account, with keys you control, and keep it running. Your agent picks it up and starts doing the work.

Book a setup call → See pricing
Actions

What your agent can do in FuseDesk

Each one is a real action the agent can take on its own, the same things a person clicking around FuseDesk could do. Read-only by default; write actions are confirmed against your policy.

  • Add Case Note Add an internal note or call record to a case and optionally change its status.
  • Bulk Merge Cases Irreversibly merge multiple FuseDesk cases. This cannot be undone; call only after the user explicitly requests a merge and verifies every case ID.
  • Bulk Update Cases Apply an assignment, department, status, tag, CRM automation, CRM tag, or snooze operation to multiple FuseDesk cases.
  • Change Case Tag Apply or remove one existing case tag from one FuseDesk case.
  • Close Chat Irreversibly close a FuseDesk chat and end the live conversation. This cannot be undone. Supplying rep_id, department_id, or case_status may also create and assign a new support case from the chat.
  • Create Case Open a support case for a customer in a FuseDesk department.
  • Create Case Tag Create a reusable FuseDesk case tag.
  • Create Contact Create a FuseDesk contact. FuseDesk also links the new contact to a matching contact in the connected CRM, or creates that CRM contact when no match exists.
  • Get Case Get one FuseDesk support case and its complete history by case ID.
  • Get Chat Get one FuseDesk chat and its complete message history by chat UUID.
  • Get Contact Get a FuseDesk contact by UUID, including current data from its linked CRM contact.
  • Get Department Get a FuseDesk department's assignment, template, staleness, feedback, phone, and archive settings by department ID.
  • Get Email Get one FuseDesk email by its numeric ID, including its complete body.
  • Get Rep Get a FuseDesk rep's detailed profile, permissions, and signatures.
  • List Case Tags List available FuseDesk case tags and their case counts.
  • List Chats List active FuseDesk chats across connected chat platforms, including assignment links, recent-message context, and lifecycle state.
  • List Departments List active, archived, or all FuseDesk departments using the current v2 representation.
  • List Reps List active and disabled FuseDesk reps for assignment and ownership decisions.
  • List Webhooks List configured FuseDesk webhook subscriptions.
  • Reply To Case Send an external email reply on a FuseDesk case using supplied content or an existing reply template. This immediately emails the resolved recipients.
  • Search Cases Search support cases by customer, assignment, status, text, and lifecycle dates, returning one controllable page.
  • Search Contacts Search FuseDesk and linked CRM contacts by required text. The connected API key must include FuseDesk's View Contacts permission.
  • Search Emails Search all or only unassigned FuseDesk emails, returning one controllable page with optionally truncated bodies.
  • Snooze Case Snooze a case until an absolute date/time or FuseDesk relative-time expression.
  • Update Case Change a case's content, customer link, assignment, department, or status. Provide at least one field to update.
  • Update Chat Rename, transfer, relink, or mark a live FuseDesk chat seen or unseen. Provide at least one field to update.
  • Update Contact Update a FuseDesk contact. Warning: FuseDesk also updates the linked CRM contact, so confirm that both records should change before calling this tool. Provide at least one contact field or non-empty billing address to u…
Setup

How we connect it

  1. 1

    Connect your account

    You create a key in FuseDesk, a key you create and control, and paste it in once. It lives in a secrets store on your server, not with us.

  2. 2

    Set the guardrails

    Read-only by default. You choose which write actions the agent may take, and anything outside that policy gets confirmed with you first.

  3. 3

    We keep it running

    Health checks on every connection, updates handled for you, and we watch the first week of activity to make sure the work lands.

FAQ

FuseDesk questions, answered.

With a key you create and control. You paste it in once, it is stored in a secrets store on your server, permissions are scoped to the minimum the agent needs, and you can revoke it at any time.
The actions FuseDesk's API allows, the same things a person clicking around the app could do. Connections start read-only by default; write actions are confirmed against the policy you set before the agent takes them.
Connections are priced per tool on top of the base plan. Some are included, some are premium. See pricing for how connection charges work.
Standard tools are ready inside 7 business days of the setup call. We test the connection end to end, walk you through how the agent uses it, and watch the first week of activity.

Ready to put FuseDesk to work?

Tell us what your team runs on. We set up the connection, secure it, and your agent takes it from there.

Book a setup call → Browse all connections

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