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27 available actions

What your AI agent can do in FuseDesk

FuseDesk is a customer support platform for managing cases, email conversations, contacts, departments, representatives, chats, and webhooks. This page lists every available action. Your agent only receives the actions and permissions required for the role you approve.

Common starting points

  • Get ContactGet a FuseDesk contact by UUID, including current data from its linked CRM contact.
  • Get EmailGet one FuseDesk email by its numeric ID, including its complete body.
  • Create ContactCreate a FuseDesk contact.
  • Add Case NoteAdd an internal note or call record to a case and optionally change its status.
  • Update ContactUpdate a FuseDesk contact.
  • Update CaseChange a case's content, customer link, assignment, department, or status.

Browse all 27 actions by capability

Open a capability to see every supported action and its description.

Find & reviewLook up and review existing recordsView 14 actionsHide actions
  • Get CaseGet one FuseDesk support case and its complete history by case ID.
  • Get ChatGet one FuseDesk chat and its complete message history by chat UUID.
  • Get ContactGet a FuseDesk contact by UUID, including current data from its linked CRM contact.
  • Get DepartmentGet a FuseDesk department's assignment, template, staleness, feedback, phone, and archive settings by department ID.
  • Get EmailGet one FuseDesk email by its numeric ID, including its complete body.
  • Get RepGet a FuseDesk rep's detailed profile, permissions, and signatures.
  • List Case TagsList available FuseDesk case tags and their case counts.
  • List ChatsList active FuseDesk chats across connected chat platforms, including assignment links, recent-message context, and lifecycle state.
  • List DepartmentsList active, archived, or all FuseDesk departments using the current v2 representation.
  • List RepsList active and disabled FuseDesk reps for assignment and ownership decisions.
  • List WebhooksList configured FuseDesk webhook subscriptions.
  • Search CasesSearch support cases by customer, assignment, status, text, and lifecycle dates, returning one controllable page.
  • Search ContactsSearch FuseDesk and linked CRM contacts by required text.
  • Search EmailsSearch all or only unassigned FuseDesk emails, returning one controllable page with optionally truncated bodies.
Create & communicateCreate records or send supported messagesView 4 actionsHide actions
  • Add Case NoteAdd an internal note or call record to a case and optionally change its status.
  • Create CaseOpen a support case for a customer in a FuseDesk department.
  • Create Case TagCreate a reusable FuseDesk case tag.
  • Create ContactCreate a FuseDesk contact.
Update & manageChange and manage existing recordsView 4 actionsHide actions
  • Change Case TagApply or remove one existing case tag from one FuseDesk case.
  • Update CaseChange a case's content, customer link, assignment, department, or status.
  • Update ChatRename, transfer, relink, or mark a live FuseDesk chat seen or unseen.
  • Update ContactUpdate a FuseDesk contact.
Other actionsSpecialist and administrative actions.View 5 actionsHide actions
  • Bulk Merge CasesIrreversibly merge multiple FuseDesk cases.
  • Bulk Update CasesApply an assignment, department, status, tag, CRM automation, CRM tag, or snooze operation to multiple FuseDesk cases.
  • Close ChatIrreversibly close a FuseDesk chat and end the live conversation.
  • Reply To CaseSend an external email reply on a FuseDesk case using supplied content or an existing reply template.
  • Snooze CaseSnooze a case until an absolute date/time or FuseDesk relative-time expression.

Connection record

A connection you can control.

Sign-in
Customer-managed key
Setup
Use a key you create and control. It is stored securely and limited to the work agreed for the role.
Boundaries
Only the approved role and actions.
Off switch
Revoke the connection from your account.

FAQ

Before you connect FuseDesk

How does the agent connect to FuseDesk?
With a key you create and control. It is stored securely, permissions are limited to what the agent needs, and you can revoke it at any time.
What can the agent actually do in FuseDesk?
The page above lists the 27 actions currently available through the FuseDesk connection. The role determines which of those actions the agent may use, and write access is only enabled when the workflow needs it.
Is FuseDesk included in my plan?
Connections are priced per tool on top of the base plan. Some are included and some are premium. See pricing for how connection charges work.
How long until FuseDesk is ready?
Timing depends on the sign-in method, permissions and workflow being connected. We confirm the scope and setup plan before enabling the connection.

Bring the workflow together

Ready to put FuseDesk to work?

Start with the responsibility you want off your plate. We’ll map the connection and the boundaries around it.

Book a setup call Browse all connections

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