12 available actions
What your AI agent can do in Crisp
Crisp is a customer messaging platform for managing conversations, contacts, operators, helpdesk content, campaigns, and workspace settings. This page lists every available action. Your agent only receives the actions and permissions required for the role you approve.
Showing all 12 actions.
Common starting points
- Get ConversationGet one conversation's status, assignment, inbox, visitor metadata, unread counts, and latest-message summary.
- Get People ProfileGet one customer profile by its Crisp people ID or exact email address.
- Send Conversation MessageSend a visitor-visible text reply to an existing Crisp conversation immediately; this external communication is irreversible.
- Update Conversation MetaUpdate support-relevant visitor details, subject, segments, or custom data on a conversation without replacing unspecified fields.
- Update Conversation StateSet a conversation to pending, unresolved, or resolved.
Browse all 12 actions by capability
Open a capability to see every supported action and its description.
Find & reviewLook up and review existing recordsView 7 actions
- Get ConversationGet one conversation's status, assignment, inbox, visitor metadata, unread counts, and latest-message summary.
- Get People ProfileGet one customer profile by its Crisp people ID or exact email address.
- List Conversation MessagesReturn a batch of messages from a conversation, optionally before, after, or around one millisecond timestamp.
- List ConversationsList or search workspace conversations with support-focused filters, one page at a time.
- List InboxesList configured Crisp inboxes and their operator/team membership, one page at a time.
- List OperatorsList workspace operators and pending members with their IDs, roles, and current availability.
- List People ProfilesList or search customer profiles by text, creation date, and sort order, one page at a time.
Create & communicateCreate records or send supported messagesView 1 action
- Send Conversation MessageSend a visitor-visible text reply to an existing Crisp conversation immediately; this external communication is irreversible.
Update & manageChange and manage existing recordsView 4 actions
- Assign ConversationAssign a conversation to one operator or explicitly remove its current operator assignment.
- Move Conversation to InboxMove a conversation to a specific Crisp inbox, or remove its inbox categorization when inbox_id is null.
- Update Conversation MetaUpdate support-relevant visitor details, subject, segments, or custom data on a conversation without replacing unspecified fields.
- Update Conversation StateSet a conversation to pending, unresolved, or resolved.
Connection record
A connection you can control.
- Sign-in
- Customer-managed key
- Setup
- Use a key you create and control. It is stored securely and limited to the work agreed for the role.
- Boundaries
- Only the approved role and actions.
- Off switch
- Revoke the connection from your account.
FAQ
Before you connect Crisp
How does the agent connect to Crisp?
With a key you create and control. It is stored securely, permissions are limited to what the agent needs, and you can revoke it at any time.
What can the agent actually do in Crisp?
The page above lists the 12 actions currently available through the Crisp connection. The role determines which of those actions the agent may use, and write access is only enabled when the workflow needs it.
Is Crisp included in my plan?
Connections are priced per tool on top of the base plan. Some are included and some are premium. See pricing for how connection charges work.
How long until Crisp is ready?
Timing depends on the sign-in method, permissions and workflow being connected. We confirm the scope and setup plan before enabling the connection.
Bring the workflow together
Ready to put Crisp to work?
Start with the responsibility you want off your plate. We’ll map the connection and the boundaries around it.