Connect Crisp to your AI agent

Support 12 actions available

Crisp is a customer messaging platform for managing conversations, contacts, operators, helpdesk content, campaigns, and workspace settings.

We set up the connection using your own Crisp account, with keys you control, and keep it running. Your agent picks it up and starts doing the work.

Book a setup call → See pricing
Actions

What your agent can do in Crisp

Each one is a real action the agent can take on its own, the same things a person clicking around Crisp could do. Read-only by default; write actions are confirmed against your policy.

  • Assign Conversation Assign a conversation to one operator or explicitly remove its current operator assignment.
  • Get Conversation Get one conversation's status, assignment, inbox, visitor metadata, unread counts, and latest-message summary.
  • Get People Profile Get one customer profile by its Crisp people ID or exact email address.
  • List Conversation Messages Return a batch of messages from a conversation, optionally before, after, or around one millisecond timestamp.
  • List Conversations List or search workspace conversations with support-focused filters, one page at a time.
  • List Inboxes List configured Crisp inboxes and their operator/team membership, one page at a time.
  • List Operators List workspace operators and pending members with their IDs, roles, and current availability.
  • List People Profiles List or search customer profiles by text, creation date, and sort order, one page at a time.
  • Move Conversation to Inbox Move a conversation to a specific Crisp inbox, or remove its inbox categorization when inbox_id is null.
  • Send Conversation Message Send a visitor-visible text reply to an existing Crisp conversation immediately; this external communication is irreversible.
  • Update Conversation Meta Update support-relevant visitor details, subject, segments, or custom data on a conversation without replacing unspecified fields. Provide at least one field to update.
  • Update Conversation State Set a conversation to pending, unresolved, or resolved.
Setup

How we connect it

  1. 1

    Connect your account

    You create a key in Crisp, a key you create and control, and paste it in once. It lives in a secrets store on your server, not with us.

  2. 2

    Set the guardrails

    Read-only by default. You choose which write actions the agent may take, and anything outside that policy gets confirmed with you first.

  3. 3

    We keep it running

    Health checks on every connection, updates handled for you, and we watch the first week of activity to make sure the work lands.

FAQ

Crisp questions, answered.

With a key you create and control. You paste it in once, it is stored in a secrets store on your server, permissions are scoped to the minimum the agent needs, and you can revoke it at any time.
The actions Crisp's API allows, the same things a person clicking around the app could do. Connections start read-only by default; write actions are confirmed against the policy you set before the agent takes them.
Connections are priced per tool on top of the base plan. Some are included, some are premium. See pricing for how connection charges work.
Standard tools are ready inside 7 business days of the setup call. We test the connection end to end, walk you through how the agent uses it, and watch the first week of activity.

Ready to put Crisp to work?

Tell us what your team runs on. We set up the connection, secure it, and your agent takes it from there.

Book a setup call → Browse all connections

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