39 available actions

What your AI agent can do in Productlane

Productlane is a customer support and feedback system designed for modern companies, built on Linear. This page lists every available action. Your agent only receives the actions and permissions required for the role you approve.

Common starting points

Get ContactTool to retrieve a contact by ID or email from Productlane.
Get Linear Customer OptionsTool to retrieve available Linear customer statuses and tiers for your workspace.
Create ContactTool to create a new contact in your Productlane workspace with optional company linking.
Create Changelog EntryTool to create a new changelog entry in Productlane.
Update ContactTool to update an existing contact in Productlane.
Update CompanyTool to update an existing company record in Productlane by its unique identifier.

Browse all 39 actions by capability

Open a capability to see every supported action and its description.

Find & reviewLook up and review existing recordsView 17 actionsHide actions

Get ChangelogTool to retrieve a published changelog by ID from Productlane.
Get Company by IDTool to retrieve a company by its unique ID.
Get ContactTool to retrieve a contact by ID or email from Productlane.
Get Help Center ArticleTool to retrieve a help center article by its ID.
Get InsightTool to retrieve an insight/thread by its ID.
Get Issue by IDTool to retrieve a specific issue by its ID from a workspace.
Get Linear Customer OptionsTool to retrieve available Linear customer statuses and tiers for your workspace.
Get ProjectTool to retrieve a project by its ID from a workspace.
Get WorkspaceTool to fetch workspace details by ID.
List ChangelogsTool to list all published changelogs for a workspace by ID.
List CompaniesTool to list all companies in Productlane.
List contactsTool to retrieve all contacts for your workspace.
List Help Center ArticlesTool to list all help center articles for a specific workspace.
List InsightsTool to list all threads/insights for your workspace with optional filtering.
List Productlane IssuesTool to retrieve all issues from a Productlane workspace.
List Workspace MembersTool to retrieve all members of your workspace with their roles and user information.
List ProjectsTool to retrieve all projects within a workspace.

Create & communicateCreate records or send supported messagesView 7 actionsHide actions

Create Changelog EntryTool to create a new changelog entry in Productlane.
Create CompanyTool to create a new company in Productlane.
Create ContactTool to create a new contact in your Productlane workspace with optional company linking.
Create FeedbackTool to create new feedback in Productlane.
Create InsightTool to create a new insight/thread in Productlane workspace.
Create ThreadTool to create a new thread in Productlane.
Create UpvoteTool to create an upvote for a project or issue.

Update & manageChange and manage existing recordsView 5 actionsHide actions

Enable Productlane WidgetTool to enable the Productlane widget.
Update CompanyTool to update an existing company record in Productlane by its unique identifier.
Update ContactTool to update an existing contact in Productlane.
Update InsightTool to update an existing insight (thread) by ID.
Disable Productlane WidgetTool to disable the Productlane widget across the entire page.

Remove & cancelRemove records or cancel supported workView 3 actionsHide actions

Delete CompanyTool to delete a company by its unique ID.
Delete ContactTool to delete a contact by ID.
Delete UpvoteTool to delete an upvote by its unique ID.

Other actionsSpecialist and administrative actions.View 7 actionsHide actions

Invite User to WorkspaceTool to invite a new user to your Productlane workspace.
Close Productlane WidgetTool to close the Productlane widget.
Widget off eventTool to remove a previously registered widget event listener.
Register Widget Event ListenerTool to register a listener for Productlane widget events.
Open Productlane WidgetTool to generate a JavaScript snippet that opens the Productlane widget.
Open Productlane Docs Article in WidgetTool to open a specific docs article in the Productlane widget.
Toggle Productlane WidgetTool to toggle the Productlane widget between open and closed states.

Connection record

A connection you can control.

Sign-in: Customer-managed key
Setup: Use a key you create and control. It is stored securely and limited to the work agreed for the role.
Boundaries: Only the approved role and actions.
Off switch: Revoke the connection from your account.

FAQ

Before you connect Productlane

How does the agent connect to Productlane?

With a key you create and control. It is stored securely, permissions are limited to what the agent needs, and you can revoke it at any time.

What can the agent actually do in Productlane?

The page above lists the 39 actions currently available through the Productlane connection. The role determines which of those actions the agent may use, and write access is only enabled when the workflow needs it.

Is Productlane included in my plan?

Connections are priced per tool on top of the base plan. Some are included and some are premium. See pricing for how connection charges work.

How long until Productlane is ready?

Timing depends on the sign-in method, permissions and workflow being connected. We confirm the scope and setup plan before enabling the connection.

Bring the workflow together

Ready to put Productlane to work?

Start with the responsibility you want off your plate. We’ll map the connection and the boundaries around it.

Book a setup call Browse all connections

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