Connect HelpSpot to your AI agent

Support 10 actions available

HelpSpot is a customer support platform for managing requests, staff workflows, time tracking, saved responses, reports, and help desk metadata.

We set up the connection using your own HelpSpot account, with keys you control, and keep it running. Your agent picks it up and starts doing the work.

Book a setup call → See pricing
Actions

What your agent can do in HelpSpot

Each one is a real action the agent can take on its own, the same things a person clicking around HelpSpot could do. Read-only by default; write actions are confirmed against your policy.

  • Create Request Create a staff-side support request with an initial customer-visible or internal note. Configured HelpSpot automations may send notifications.
  • Get Current User Return the connected HelpSpot staff user's identity, defaults, and support capabilities without authentication tokens.
  • Get Request Return one support request with normalized history and optional time total; fail clearly when HelpSpot returns its sparse HTTP-200 missing-request shape.
  • List Filters List the connected staff user's saved and built-in queue filters, including symbolic selectors such as inbox and myq.
  • List Saved Responses List reusable response templates available to the connected staff user, either all templates or the user's ten most-used templates.
  • List Support Options List IDs and labels used to categorize, assign, route, or set the status of HelpSpot requests.
  • Run Filter Return one cursor-controlled page of request summaries from a saved or built-in HelpSpot queue filter.
  • Search Requests Search support requests by text, customer, state, assignment, or date and return one concise cursor-controlled page.
  • Set Request Subscription Subscribe or unsubscribe a staff user from updates to one support request.
  • Update Request Update request, customer, assignment, and state fields and optionally append one customer-visible or internal note. Configured HelpSpot notifications may be sent.
Setup

How we connect it

  1. 1

    Connect your account

    You create a key in HelpSpot, a key you create and control, and paste it in once. It lives in a secrets store on your server, not with us.

  2. 2

    Set the guardrails

    Read-only by default. You choose which write actions the agent may take, and anything outside that policy gets confirmed with you first.

  3. 3

    We keep it running

    Health checks on every connection, updates handled for you, and we watch the first week of activity to make sure the work lands.

FAQ

HelpSpot questions, answered.

With a key you create and control. You paste it in once, it is stored in a secrets store on your server, permissions are scoped to the minimum the agent needs, and you can revoke it at any time.
The actions HelpSpot's API allows, the same things a person clicking around the app could do. Connections start read-only by default; write actions are confirmed against the policy you set before the agent takes them.
Connections are priced per tool on top of the base plan. Some are included, some are premium. See pricing for how connection charges work.
Standard tools are ready inside 7 business days of the setup call. We test the connection end to end, walk you through how the agent uses it, and watch the first week of activity.

Ready to put HelpSpot to work?

Tell us what your team runs on. We set up the connection, secure it, and your agent takes it from there.

Book a setup call → Browse all connections

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