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WhatsAppphone & sms
57 available actions
What your AI agent can do in WhatsApp
Use the channel your team already checks to request work, approve decisions and receive a clear confirmation back. This page lists every available action. Your agent only receives the actions and permissions required for the role you approve.
Showing all 57 actions.
Common starting points
- Find a conversationBring the relevant customer conversation into the current task.
- Read recent messagesReview what was asked and what the team has already said.
- Send a messageSend an approved update through the connected WhatsApp account.
- Reply to a customerContinue the conversation with the context already gathered.
- Send a template messageUse an approved template for a routine customer update.
- Send a work updateSend an approved message that confirms what changed or what happens next.
Browse all 57 actions by capability
Open a capability to see every supported action and its description.
Find & reviewLook up and review existing recordsView 24 actions
- Get WhatsApp Business Account ActivitiesRetrieve activity history for a WhatsApp Business Account.
- Get WhatsApp Business Account DetailsRetrieve comprehensive details about a WhatsApp Business Account (WABA).
- Get WhatsApp Business Compliance InfoRetrieve comprehensive business compliance information for a WhatsApp Business phone number.
- Get Business EncryptionRetrieve the WhatsApp Business public key and its signature verification status.
- Get business profileGet the business profile information for a WhatsApp Business phone number.
- Get client WhatsApp Business AccountsRetrieve WhatsApp Business Accounts shared with or managed by a business portfolio.
- Get WhatsApp Commerce SettingsGet commerce settings for a WhatsApp Business phone number.
- Get Flow AssetsList assets associated with a WhatsApp Flow.
- Get Join RequestsGet all pending join requests for a WhatsApp group.
- Get media infoGet metadata and download URL for uploaded WhatsApp media.
- Get WhatsApp Message HistoryRetrieve message history for a WhatsApp Business phone number.
- Get message templatesGet all message templates for the WhatsApp Business Account.
- Get owned WhatsApp Business AccountsRetrieve WhatsApp Business Accounts owned by a business portfolio.
- Get phone numberRetrieve detailed information about a specific WhatsApp Business phone number.
- Get phone numbersRetrieve all phone numbers registered to your WhatsApp Business Account.
- Get WhatsApp SchedulesRetrieve campaign schedules associated with a WhatsApp Business Account.
- Get WhatsApp Cloud API SettingsGet Cloud API settings for a WhatsApp Business phone number.
- Get Subscribed AppsGet all applications currently subscribed to webhooks for a WhatsApp Business Account.
- Get message template libraryBrowse the pre-built message template library for WhatsApp Business Account.
- Get template statusGet the status and details of a specific message template.
- List WhatsApp FlowsList all WhatsApp Flows associated with the WhatsApp Business Account.
- List WhatsApp GroupsList all WhatsApp groups associated with a business phone number.
- List qr codesGet a list of all QR codes for a WhatsApp Business phone number.
- List WhatsApp SolutionsRetrieve a paginated list of Multi-Partner Solutions for a WhatsApp Business Account.
Create & communicateCreate records or send supported messagesView 15 actions
- Create WhatsApp FlowCreate a new WhatsApp Flow for the WhatsApp Business Account.
- Create WhatsApp Max Price AgreementCreate a max price agreement for WhatsApp marketing messages pricing.
- Create message templateCreate a new message template for the WhatsApp Business Account.
- Create QR CodeCreate a new QR code with a prefilled message for a WhatsApp Business phone number.
- Create upload session for WhatsAppCreate a resumable upload session for large file uploads to WhatsApp.
- Publish WhatsApp FlowPublish a WhatsApp Flow to make it available for use.
- Send contactsSend contacts WhatsApp number.
- Send interactive buttonsSend an interactive button message with up to 3 reply buttons to a WhatsApp user.
- Send interactive listSend an interactive list message to a WhatsApp number.
- Send locationSend a location message with coordinates, name, and address to a WhatsApp user.
- Send mediaSend a media message to a WhatsApp number.
- Send media bySend media using a media ID from previously uploaded media.
- Send messageSend a text message to a WhatsApp user.
- Send template messageSend a template message to a WhatsApp number.
- Upload mediaUpload media files (images, videos, audio, documents, stickers) to WhatsApp servers.
Update & manageChange and manage existing recordsView 7 actions
- Set WhatsApp Two-Step Verification PINSet or reset the two-step verification PIN for a WhatsApp Business phone number.
- Update WhatsApp Flow MetadataUpdate metadata for a WhatsApp Flow including its name, categories, and endpoint URI.
- Update WhatsApp Business ProfileUpdate WhatsApp Business Profile information including business details, contact information, and profile settings.
- Update WhatsApp commerce settingsSet or update commerce settings for a WhatsApp Business phone number.
- Update Flow JSONUpdate the Flow JSON configuration for a WhatsApp Flow.
- Update WhatsApp Cloud API SettingsUpdate Cloud API settings for a WhatsApp Business phone number.
- Upsert message templateCreate or update a message template for the WhatsApp Business Account.
Remove & cancelRemove records or cancel supported workView 4 actions
- Delete WhatsApp MediaDelete a WhatsApp media file previously uploaded via the Media API.
- Delete message templateDelete a message template from the WhatsApp Business Account by name.
- Delete QR CodeDelete a specific QR code from a WhatsApp Business phone number.
- Remove Assigned User from WhatsApp Business AccountRemove a user's access from the WhatsApp Business Account.
Other actionsSpecialist and administrative actions.View 7 actions
- Block WhatsApp UsersBlock one or more WhatsApp users to prevent them from sending messages to your business phone number.
- Configure WhatsApp Conversational AutomationConfigure conversational automation settings for a WhatsApp Business phone number.
- Deregister WhatsApp Business Phone NumberDeregister a WhatsApp Business phone number from the Cloud API.
- Register WhatsApp Business Phone NumberRegister a WhatsApp Business phone number for use with WhatsApp Cloud API.
- Subscribe to WABA WebhooksSubscribe your application to receive webhook notifications for a WhatsApp Business Account (WABA).
- Unsubscribe from WABA WebhooksUnsubscribe your application from webhook events for a WhatsApp Business Account (WABA).
- Verify Phone Number OTP CodeVerify the OTP code for a pre-verified phone number.
Connection record
A connection you can control.
- Sign-in
- OAuth sign-in
- Setup
- Sign in with your own WhatsApp account. Access is limited to the work agreed for the role.
- Boundaries
- Only the approved role and actions.
- Off switch
- Revoke the connection from your account.
What this unlocks
A shorter path from message to action.
WhatsApp becomes the simple front door while the agent does the approved work in the systems behind it.
Ask in plain language
Start a bounded office task without opening every system involved.
Keep decisions with a person
Confirm sensitive or unusual actions in the channel the team already uses.
See what actually changed
Get a concise result back when the work is complete or needs attention.
FAQ
Before you connect WhatsApp
How does the agent connect to WhatsApp?
You sign in with your own WhatsApp account. Permissions are limited to what the agent needs, the connection is health-checked, and you can revoke access from WhatsApp at any time.
What can the agent actually do in WhatsApp?
The page above lists the 57 actions currently available through the WhatsApp connection. The role determines which of those actions the agent may use, and write access is only enabled when the workflow needs it.
Is WhatsApp included in my plan?
Connections are priced per tool on top of the base plan. Some are included and some are premium. See pricing for how connection charges work.
How long until WhatsApp is ready?
Timing depends on the sign-in method, permissions and workflow being connected. We confirm the scope and setup plan before enabling the connection.
Bring the workflow together
Ready to put WhatsApp to work?
Start with the responsibility you want off your plate. We’ll map the connection and the boundaries around it.