Connect Canny to your AI agent
Canny is a customer feedback management platform that helps teams collect, analyze, and prioritize user feedback to build better products.
We set up the connection using your own Canny account, with keys you control, and keep it running. Your agent picks it up and starts doing the work.
Actions
What your agent can do in Canny
Each one is a real action the agent can take on its own, the same things a person clicking around Canny could do. Read-only by default; write actions are confirmed against your policy.
- Add Post Tag Tool to add a tag to a specific post. Use when you need to categorize or group content by applying an existing tag.
- Change Post Status Tool to change a post's status. Use when you need to update a post's workflow stage and optionally notify voters.
- Create Changelog Entry Tool to create and optionally publish a new changelog entry. Use when you need to add a product update record, control publish timing, and notify users. Example: "Create changelog entry titled 'Version 1.2' with details…
- Create Comment Tool to create a new comment on a post. Use when you have the authorID and postID and want to submit feedback or replies.
- Create or Update User Creates a new user or updates an existing user in Canny. If a user with the given identifier (email, userID, or id) already exists, their profile is updated; otherwise, a new user is created. IMPORTANT: At least one of…
- Create Post Tool to create a new post (feature request or feedback) on a Canny board. Use this action when you need to submit new feedback or feature requests to a board. Requires a valid boardID (from list_boards) and authorID (fr…
- Create Tag Tool to create a new tag. Use when you have the boardID and tag name and need to categorize posts.
- Create Vote Tool to create a vote for a post. Use when you need to record or migrate a user's vote on a post, optionally setting priority or original creation time. Example: Create a vote for postID abc123 with voterID user_456.
- Delete Comment Tool to delete a comment. Use when moderation is required to remove a specific comment by its id. Example: "Delete the comment with ID 553c3ef8b8cdcd1501ba1238."
- Delete Post Tool to delete a post. Use when you need to permanently remove a post by its id. Example: "Delete the post with ID 553c3ef8b8cdcd1501ba1238."
- Delete User Tool to delete a user and their comments and votes. Use when you need to fully remove a user’s account and all associated data (e.g., GDPR compliance).
- Delete Vote Tool to delete a vote. Use when you need to remove a user's vote from a specific post by its id. Example: "Delete the vote from postID abc123 for voterID user_456."
- List Boards Tool to list all boards. Use when you need to retrieve every board for your company after authentication.
- List Categories Tool to list categories. Use when fetching categories for a specific board by its ID.
- List Comments Retrieves a paginated list of comments from Canny. Comments can be filtered by board, post, author, or company. Use this action to: - Get all comments across your Canny instance - Find comments on a specific post (using…
- List Companies Tool to list companies associated with your Canny account. Use after authentication to retrieve companies with pagination support.
- List Opportunities Tool to list opportunities linked to posts. Use when you need to fetch customer opportunities synced from CRM.
- List Posts Tool to list posts with various filters. Use after selecting a board or to search/filter posts.
- List Tags Tool to list tags. Use when fetching tags optionally filtered by board ID and handling pagination.
- List Users List all end-users in your Canny workspace with pagination support. Use this tool to: - Fetch users from your Canny workspace - Paginate through large user lists using cursor-based pagination - Get user details includin…
- List Votes Retrieve votes from Canny with optional filtering by board, post, or voter. Use this action to: - Get all votes on a specific post (filter by postID) - Get all votes by a specific user (filter by voterID) - Get all vote…
- Retrieve Board Tool to retrieve details of a board by its ID. Use when you need metadata for a specific board.
- Retrieve Tag Tool to retrieve details of a tag by its ID. Use after obtaining a valid tag ID.
- Retrieve User Tool to retrieve user details by Canny user ID, app user ID, or email. Use when you have exactly one identifier and need full user information. Example: "Retrieve user with email user@example.com"
- Update Post Tool to update post details. Use when you need to change a post's title, details, ETA, images, or custom fields.
Setup
How we connect it
- 1
Connect your account
You create a key in Canny, a key you create and control, and paste it in once. It lives in a secrets store on your server, not with us.
- 2
Set the guardrails
Read-only by default. You choose which write actions the agent may take, and anything outside that policy gets confirmed with you first.
- 3
We keep it running
Health checks on every connection, updates handled for you, and we watch the first week of activity to make sure the work lands.
FAQ
Canny questions, answered.
With a key you create and control. You paste it in once, it is stored in a secrets store on your server, permissions are scoped to the minimum the agent needs, and you can revoke it at any time.
The actions Canny's API allows, the same things a person clicking around the app could do. Connections start read-only by default; write actions are confirmed against the policy you set before the agent takes them.
Connections are priced per tool on top of the base plan. Some are included, some are premium. See pricing for how connection charges work.
Standard tools are ready inside 7 business days of the setup call. We test the connection end to end, walk you through how the agent uses it, and watch the first week of activity.
Ready to put Canny to work?
Tell us what your team runs on. We set up the connection, secure it, and your agent takes it from there.
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