17 available actions

What your AI agent can do in Superchat

Superchat is a unified messaging platform that enables businesses to communicate with customers across multiple channels, including WhatsApp, Instagram Direct, Facebook Messenger, Email, and more. This page lists every available action. Your agent only receives the actions and permissions required for the role you approve.

Common starting points

Get ContactRetrieve a specific contact's details by ID.
Get UserRetrieve details of a specific user in the Superchat workspace by their user ID.
Create ContactCreate a new contact in Superchat with phone or email handles.
Create Template FolderCreate a new template folder in SuperChat for organizing message templates.
Update ContactUpdate information for a specific contact in Superchat.
Update WebhookUpdate an existing webhook's target URL and/or event subscriptions.

Browse all 17 actions by capability

Open a capability to see every supported action and its description.

Find & reviewLook up and review existing recordsView 12 actionsHide actions

Get ContactRetrieve a specific contact's details by ID.
Get FileRetrieve metadata for a specific file by its ID.
Get UserRetrieve details of a specific user in the Superchat workspace by their user ID.
List ChannelsLists all communication channels in your Superchat workspace.
List ContactsList all contacts in the Superchat workspace with cursor-based pagination.
List ConversationsRetrieves a paginated list of all conversations in your Superchat account.
List Custom AttributesList all custom attributes defined for contacts in your Superchat account.
List InboxesTool to list all inboxes.
List LabelsList all labels in the Superchat workspace.
List TemplatesTool to list all message templates.
List UsersRetrieve all users in the workspace.
List WebhooksTool to list all webhooks configured in the workspace.

Create & communicateCreate records or send supported messagesView 2 actionsHide actions

Create ContactCreate a new contact in Superchat with phone or email handles.
Create Template FolderCreate a new template folder in SuperChat for organizing message templates.

Update & manageChange and manage existing recordsView 2 actionsHide actions

Update ContactUpdate information for a specific contact in Superchat.
Update WebhookUpdate an existing webhook's target URL and/or event subscriptions.

Remove & cancelRemove records or cancel supported workView 1 actionHide actions

Delete WebhookTool to delete a specific webhook by its ID.

Connection record

A connection you can control.

Sign-in: Customer-managed key
Setup: Use a key you create and control. It is stored securely and limited to the work agreed for the role.
Boundaries: Only the approved role and actions.
Off switch: Revoke the connection from your account.

FAQ

Before you connect Superchat

How does the agent connect to Superchat?

With a key you create and control. It is stored securely, permissions are limited to what the agent needs, and you can revoke it at any time.

What can the agent actually do in Superchat?

The page above lists the 17 actions currently available through the Superchat connection. The role determines which of those actions the agent may use, and write access is only enabled when the workflow needs it.

Is Superchat included in my plan?

Connections are priced per tool on top of the base plan. Some are included and some are premium. See pricing for how connection charges work.

How long until Superchat is ready?

Timing depends on the sign-in method, permissions and workflow being connected. We confirm the scope and setup plan before enabling the connection.

Bring the workflow together

Ready to put Superchat to work?

Start with the responsibility you want off your plate. We’ll map the connection and the boundaries around it.

Book a setup call Browse all connections

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