14 available actions
What your AI agent can do in Reteno
Reteno is a customer engagement platform for managing contacts, behavioral events, messaging campaigns, and omnichannel communications. This page lists every available action. Your agent only receives the actions and permissions required for the role you approve.
Showing all 14 actions.
Common starting points
- Get ContactReturn the full Reteno profile for one contact identified by its internal contact ID.
- Get Contact Import StatusReturn the current state and resulting contact IDs for an asynchronous Reteno contact import started by Upsert Contacts.
- Upsert ContactCreate or update a Reteno contact in real time and return its Reteno contact ID.
- Upsert ContactsCreate or update 1-3000 Reteno contacts asynchronously using one explicit deduplication strategy.
- Track EventSend one non-retractable backend event for an identified contact.
Browse all 14 actions by capability
Open a capability to see every supported action and its description.
Find & reviewLook up and review existing recordsView 11 actions
- Get Account BalanceReturn monetary balance, credit limit, currency, and remaining prepaid email and SMS quotas for the connected Reteno account.
- Get Account InfoReturn the Reteno organization and API user associated with the connected account.
- Get ContactReturn the full Reteno profile for one contact identified by its internal contact ID.
- Get Contact Import StatusReturn the current state and resulting contact IDs for an asynchronous Reteno contact import started by Upsert Contacts.
- List Address BooksReturn Reteno contact address books and their assigned field groups and fields.
- List Contact FieldsList custom contact fields, their field IDs and keys, data types, allowed values, and validation metadata.
- List Contact MessagesReturn one page of a contact's email, SMS, push, web push, or App Inbox message history for a required date range.
- List ContactsList one bounded page of Reteno contacts.
- List SegmentsSearch Reteno contact segments by name and return one bounded page with segment IDs and types.
- List Subscription CategoriesList the organization's contact subscription categories and the keys used to manage communication preferences.
- List WorkflowsSearch Reteno automation workflows by name and return their IDs, status, and tags.
Update & manageChange and manage existing recordsView 2 actions
- Upsert ContactCreate or update a Reteno contact in real time and return its Reteno contact ID.
- Upsert ContactsCreate or update 1-3000 Reteno contacts asynchronously using one explicit deduplication strategy.
Other actionsSpecialist and administrative actions.View 1 action
- Track EventSend one non-retractable backend event for an identified contact.
Connection record
A connection you can control.
- Sign-in
- Customer-managed key
- Setup
- Use a key you create and control. It is stored securely and limited to the work agreed for the role.
- Boundaries
- Only the approved role and actions.
- Off switch
- Revoke the connection from your account.
FAQ
Before you connect Reteno
How does the agent connect to Reteno?
With a key you create and control. It is stored securely, permissions are limited to what the agent needs, and you can revoke it at any time.
What can the agent actually do in Reteno?
The page above lists the 14 actions currently available through the Reteno connection. The role determines which of those actions the agent may use, and write access is only enabled when the workflow needs it.
Is Reteno included in my plan?
Connections are priced per tool on top of the base plan. Some are included and some are premium. See pricing for how connection charges work.
How long until Reteno is ready?
Timing depends on the sign-in method, permissions and workflow being connected. We confirm the scope and setup plan before enabling the connection.
Bring the workflow together
Ready to put Reteno to work?
Start with the responsibility you want off your plate. We’ll map the connection and the boundaries around it.