Connect Pylon MCP to your AI agent

Developer Tools 12 actions available

Pylon is an AI-native B2B customer support platform that unifies ticketing, chat, knowledge base, and account intelligence across channels like Slack Connect, Microsoft Teams, email, and in-app chat.

We set up the connection using your own Pylon MCP account, with keys you control, and keep it running. Your agent picks it up and starts doing the work.

Book a setup call → See pricing
Actions

What your agent can do in Pylon MCP

Each one is a real action the agent can take on its own, the same things a person clicking around Pylon MCP could do. Read-only by default; write actions are confirmed against your policy.

  • Create issue Create a new issue/ticket in Pylon. Requires an organization ID, account ID, title, and body HTML. Optionally specify requester, priority, assignee, team, and tags.
  • Get account Get full details for a Pylon customer account. Pass either the account ID (UUID) or external ID. Returns account details including name, domain, owner, tags, custom fields, and linked channels.
  • Get contact Get full details for a Pylon contact (customer). Pass the contact ID (UUID). Returns contact details including name, email, account, and custom fields.
  • Get issue Get full details for a Pylon support issue/ticket. Pass either the issue ID (UUID) or issue number. Returns title, body, state, metadata, custom fields, and nested account/assignee/requester info.
  • Get issue messages Get the full message history for a Pylon issue. Pass either the issue ID (UUID) or issue number. Returns all messages in chronological order with author info.
  • Get me Get the currently authenticated user's details. Returns the user's name, email, role, and teams. No parameters required.
  • Get user Get full details for a Pylon user (team member). Pass the user ID (UUID). Returns user details including name, email, role, and teams.
  • Search accounts Search for customer accounts in Pylon. Returns a lightweight summary of accounts matching the specified filters. Supports filtering by custom fields using the custom_field_filters parameter - pass the custom field slug…
  • Search issues Search for issues/tickets in Pylon. Returns a lightweight summary of issues matching the specified filters. Supports cursor-based pagination - use the returned cursor to fetch additional pages. To get full issue details…
  • Update account Update an existing customer account in Pylon. You can update the name, owner, tags, and custom fields. Use the get_custom_fields tool with object_type 'account' to discover available custom field slugs. Use the get_acco…
  • Update issue Update an existing issue/ticket in Pylon. You can update the state, assignee, team, and tags. Use the issue resource (issue://{issueId}) to get full issue details before updating.
  • Upload account files Upload one or more files (e.g. PDFs) into the Files tab of an account. Files with a matching filename are overwritten. Max 5 files per call, max 10 MB per file.
Setup

How we connect it

  1. 1

    Connect your account

    You log in with your own Pylon MCP account. We never see your password, and you can revoke access from Pylon MCP at any time.

  2. 2

    Set the guardrails

    Read-only by default. You choose which write actions the agent may take, and anything outside that policy gets confirmed with you first.

  3. 3

    We keep it running

    Health checks on every connection, updates handled for you, and we watch the first week of activity to make sure the work lands.

FAQ

Pylon MCP questions, answered.

You sign in with your own Pylon MCP account. Permissions are scoped to the minimum the agent needs, the connection is health-checked, and you can revoke access from Pylon MCP at any time.
The actions Pylon MCP's API allows, the same things a person clicking around the app could do. Connections start read-only by default; write actions are confirmed against the policy you set before the agent takes them.
Connections are priced per tool on top of the base plan. Some are included, some are premium. See pricing for how connection charges work.
Standard tools are ready inside 7 business days of the setup call. We test the connection end to end, walk you through how the agent uses it, and watch the first week of activity.

Ready to put Pylon MCP to work?

Tell us what your team runs on. We set up the connection, secure it, and your agent takes it from there.

Book a setup call → Browse all integrations

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