12 available actions

What your AI agent can do in Pylon MCP

Pylon is an AI-native B2B customer support platform that unifies ticketing, chat, knowledge base, and account intelligence across channels like Slack Connect, Microsoft Teams, email, and in-app chat. This page lists every available action. Your agent only receives the actions and permissions required for the role you approve.

Common starting points

Get contactGet full details for a Pylon contact (customer).
Search accountsSearch for customer accounts in Pylon.
Create issueCreate a new issue/ticket in Pylon.
Upload account filesUpload one or more files (e.g.
Update accountUpdate an existing customer account in Pylon.
Update issueUpdate an existing issue/ticket in Pylon.

Browse all 12 actions by capability

Open a capability to see every supported action and its description.

Find & reviewLook up and review existing recordsView 8 actionsHide actions

Get accountGet full details for a Pylon customer account.
Get contactGet full details for a Pylon contact (customer).
Get issueGet full details for a Pylon support issue/ticket.
Get issue messagesGet the full message history for a Pylon issue.
Get meGet the currently authenticated user's details.
Get userGet full details for a Pylon user (team member).
Search accountsSearch for customer accounts in Pylon.
Search issuesSearch for issues/tickets in Pylon.

Create & communicateCreate records or send supported messagesView 2 actionsHide actions

Create issueCreate a new issue/ticket in Pylon.
Upload account filesUpload one or more files (e.g.

Update & manageChange and manage existing recordsView 2 actionsHide actions

Update accountUpdate an existing customer account in Pylon.
Update issueUpdate an existing issue/ticket in Pylon.

Connection record

A connection you can control.

Sign-in: OAuth sign-in
Setup: Sign in with your own Pylon MCP account. Access is limited to the work agreed for the role.
Boundaries: Only the approved role and actions.
Off switch: Revoke the connection from your account.

FAQ

Before you connect Pylon MCP

How does the agent connect to Pylon MCP?

You sign in with your own Pylon MCP account. Permissions are limited to what the agent needs, the connection is health-checked, and you can revoke access from Pylon MCP at any time.

What can the agent actually do in Pylon MCP?

The page above lists the 12 actions currently available through the Pylon MCP connection. The role determines which of those actions the agent may use, and write access is only enabled when the workflow needs it.

Is Pylon MCP included in my plan?

Connections are priced per tool on top of the base plan. Some are included and some are premium. See pricing for how connection charges work.

How long until Pylon MCP is ready?

Timing depends on the sign-in method, permissions and workflow being connected. We confirm the scope and setup plan before enabling the connection.

Bring the workflow together

Ready to put Pylon MCP to work?

Start with the responsibility you want off your plate. We’ll map the connection and the boundaries around it.

Book a setup call Browse all connections

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