20 available actions

What your AI agent can do in Order Desk

Order Desk is an order management platform for managing orders, shipments, inventory, and store data across ecommerce integrations. This page lists every available action. Your agent only receives the actions and permissions required for the role you approve.

Common starting points

Get OrderGet one order and its addresses, line items, shipments, metadata, notes, and discounts by Order Desk internal ID.
List Order ItemsReturn all line items for one order.
Add Order History NoteAppend a timestamped note permanently to an existing order's history.
Add Order ItemAdd one line item to an existing order.
Update Order ItemSafely update selected fields on one order line item while preserving every omitted field.
Update Inventory ItemsSafely update selected fields on one or more inventory items while preserving every omitted field.

Browse all 20 actions by capability

Open a capability to see every supported action and its description.

Find & reviewLook up and review existing recordsView 7 actionsHide actions

Get Inventory ItemGet one inventory item by its positive Order Desk ID.
Get OrderGet one order and its addresses, line items, shipments, metadata, notes, and discounts by Order Desk internal ID.
Get Store MetadataReturn safe store identity, locale, timezone, page-size settings, and folder IDs and names without exposing credentials or email configuration.
List Inventory ItemsSearch inventory items in the connected store by ID, SKU, name, metadata, manufacturer SKU, location, or update time.
List Order ItemsReturn all line items for one order.
List OrdersFind orders in the connected store using at least one narrowing filter and return one bounded page.
List Order ShipmentsReturn all shipments recorded for one order.

Create & communicateCreate records or send supported messagesView 6 actionsHide actions

Add Order History NoteAppend a timestamped note permanently to an existing order's history.
Add Order ItemAdd one line item to an existing order.
Add Order ItemsAdd two to 10 line items sequentially to the same order and return a result for every processed item.
Create Inventory ItemCreate one inventory item with a unique SKU and return its positive Order Desk ID and complete created representation.
Create Inventory ItemsCreate two to 10 inventory items sequentially and return each created ID or error.
Create ShipmentsCreate one or more shipment records across orders in one request and report the success or error returned for every shipment.

Update & manageChange and manage existing recordsView 4 actionsHide actions

Move OrdersMove one or more orders to exactly one destination folder selected by positive ID or exact name, with a result for every order.
Update Inventory ItemsSafely update selected fields on one or more inventory items while preserving every omitted field.
Update Order ItemSafely update selected fields on one order line item while preserving every omitted field.
Update ShipmentSafely update selected fields on one shipment while preserving every omitted field.

Remove & cancelRemove records or cancel supported workView 3 actionsHide actions

Delete Inventory ItemPermanently delete one inventory item by its positive Order Desk ID.
Delete Order ItemPermanently remove one line item from an order.
Delete ShipmentPermanently remove one shipment record from an order.

Connection record

A connection you can control.

Sign-in: Customer-managed key
Setup: Use a key you create and control. It is stored securely and limited to the work agreed for the role.
Boundaries: Only the approved role and actions.
Off switch: Revoke the connection from your account.

FAQ

Before you connect Order Desk

How does the agent connect to Order Desk?

With a key you create and control. It is stored securely, permissions are limited to what the agent needs, and you can revoke it at any time.

What can the agent actually do in Order Desk?

The page above lists the 20 actions currently available through the Order Desk connection. The role determines which of those actions the agent may use, and write access is only enabled when the workflow needs it.

Is Order Desk included in my plan?

Connections are priced per tool on top of the base plan. Some are included and some are premium. See pricing for how connection charges work.

How long until Order Desk is ready?

Timing depends on the sign-in method, permissions and workflow being connected. We confirm the scope and setup plan before enabling the connection.

Bring the workflow together

Ready to put Order Desk to work?

Start with the responsibility you want off your plate. We’ll map the connection and the boundaries around it.

Book a setup call Browse all connections

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