30 available actions
What your AI agent can do in Modem
Modem turns customer conversations into structured topics, people, and company insights for analysis and workflow automation. This page lists every available action. Your agent only receives the actions and permissions required for the role you approve.
Showing all 30 actions.
Common starting points
- List and Search TopicsList or search topics by keywords or semantic meaning with organization, participant, source, status, date, and classification filters, one page at a time.
- Get ChannelGet one channel's source details, connection state, context, timestamps, and message count by UUID.
- Add People to CompanyAssociate one or more existing people with an existing company.
- Create CompaniesCreate one to 50 companies in one batch.
- Update CompaniesUpdate one to 50 companies in one batch.
- Update PeopleUpdate one to 50 people in one batch.
Browse all 30 actions by capability
Open a capability to see every supported action and its description.
Find & reviewLook up and review existing recordsView 19 actions
- Get ChannelGet one channel's source details, connection state, context, timestamps, and message count by UUID.
- Get CompanyGet one company's core details, connection values, domain, logo, and VIP status by decimal ID.
- Get Company ActivityGet one company's message count, weekly activity series, and source-level message breakdown.
- Get Company HistoryGet up to 50 company audit records plus merge history.
- Get Company IdentitiesGet external platform identities linked to one company by Modem's identify operation.
- Get Current OrganizationReturn the organization selected by the connected API key.
- Get PersonGet one person's complete profile, including company, connections, tags, sources, timestamps, identities, and message activity aggregates.
- Get Person HistoryGet up to 50 person audit records plus merge history.
- Get Person IdentitiesGet all external platform identities linked to one person.
- Get Person Source StatsGet one person's message counts broken down by source platform.
- Get TopicGet one topic's complete details, including its summary, classification, lifecycle, priority, keywords, time range, archive state, and event count.
- Get Topic GroupsGet every message group assigned to one topic in ascending or descending group-time order.
- Get Topic HistoryGet up to 50 topic audit records plus action and merge history.
- Get Topic PeopleGet every unique person who participated in one topic, including source identities, company, profile, VIP state, and contribution count.
- List ChannelsList organization channels with connection state and message counts, optionally filtered by source, name, or channel IDs.
- List CompaniesList companies with person and message aggregates, optionally searching and sorting the result.
- List GroupsList message groups for exactly one company or one person, returning compact message content and topic context one page at a time.
- List PeopleList people with aggregated message statistics, optionally filtering by search text, ecosystem tags, or company and sorting the result.
- List and Search TopicsList or search topics by keywords or semantic meaning with organization, participant, source, status, date, and classification filters, one page at a time.
Create & communicateCreate records or send supported messagesView 3 actions
- Add People to CompanyAssociate one or more existing people with an existing company.
- Create CompaniesCreate one to 50 companies in one batch.
- Create PeopleCreate one to 50 people in one batch.
Update & manageChange and manage existing recordsView 7 actions
- Merge Companies IrreversiblyIrreversibly merge one or more source companies into one surviving target.
- Merge People IrreversiblyIrreversibly merge one or more source people into one surviving target.
- Merge Topics IrreversiblyIrreversibly merge 1 to 50 source topics into one surviving target.
- Update CompaniesUpdate one to 50 companies in one batch.
- Update PeopleUpdate one to 50 people in one batch.
- Update TopicUpdate one topic's priority, lifecycle, issue type, complete keyword list, or archive state.
- Update TopicsSet priority or archive state for one to 100 topics at once.
Other actionsSpecialist and administrative actions.View 1 action
- Identify External RecordsUpsert links from external platform records to Modem people and companies in batches of 50.
Connection record
A connection you can control.
- Sign-in
- Customer-managed key
- Setup
- Use a key you create and control. It is stored securely and limited to the work agreed for the role.
- Boundaries
- Only the approved role and actions.
- Off switch
- Revoke the connection from your account.
FAQ
Before you connect Modem
How does the agent connect to Modem?
With a key you create and control. It is stored securely, permissions are limited to what the agent needs, and you can revoke it at any time.
What can the agent actually do in Modem?
The page above lists the 30 actions currently available through the Modem connection. The role determines which of those actions the agent may use, and write access is only enabled when the workflow needs it.
Is Modem included in my plan?
Connections are priced per tool on top of the base plan. Some are included and some are premium. See pricing for how connection charges work.
How long until Modem is ready?
Timing depends on the sign-in method, permissions and workflow being connected. We confirm the scope and setup plan before enabling the connection.
Bring the workflow together
Ready to put Modem to work?
Start with the responsibility you want off your plate. We’ll map the connection and the boundaries around it.