Connect Intercom MCP to your AI agent

Messaging 14 actions available

Access Intercom conversations, contacts, companies, Help Center articles, tickets, and workspace data through Intercom's hosted MCP server.

We set up the connection using your own Intercom MCP account, with keys you control, and keep it running. Your agent picks it up and starts doing the work.

Book a setup call → See pricing
Actions

What your agent can do in Intercom MCP

Each one is a real action the agent can take on its own, the same things a person clicking around Intercom MCP could do. Read-only by default; write actions are confirmed against your policy.

  • Create article Create a new article in the Intercom Help Center. Required fields: - title: The article title - author_id: Numeric ID of the admin/teammate who authored the article Optional fields: - description: A short summary of the…
  • Fetch Retrieve detailed content for a specific Intercom resource by ID or URL. Use this tool when you have: - A prefixed ID from search results (e.g., 'conversation_123456', 'contact_abc-def-123', or 'company_abc123') - An In…
  • Get article Retrieve complete details for a specific Intercom Help Center article. Returns: - Full article content including HTML body - Metadata: title, description, author, state - Timestamps: created_at, updated_at - Parent coll…
  • Get company Retrieve complete details for a specific Intercom company. Returns: - Full company profile (name, company_id, plan, industry, size) - Monthly spend and user count - All custom_attributes with their values (critical for…
  • Get contact Retrieve complete details for a specific Intercom contact. Returns: - Full contact profile (name, email, phone, location) - Role and signup information - Custom attributes and metadata - Last seen and activity timestamp…
  • Get conversation Retrieve complete details for a specific Intercom conversation. Returns: - Full conversation metadata (state, priority, timestamps) - Complete message history with all conversation parts - Associated contacts and tags -…
  • List articles List all articles in the Intercom Help Center. Returns a paginated list of articles with basic metadata. Pagination: - Uses page-based pagination (not cursor-based) - Default: page 1, 25 articles per page - Set 'per_pag…
  • List companies List Intercom companies with optional filters. Supports: - name: Find a company by exact name match (returns a single company) - company_id: Find a company by its external company_id (returns a single company) - tag_id:…
  • Search Purpose: 1. Search for resources in Intercom (conversations and contacts) using a unified query approach. For companies, use the list_companies tool. 2. Note that only a subset of properties will be returned in search r…
  • Search articles Search for articles in the Intercom Help Center. Supports filtering by: - phrase: Free-text search across article title and body - state: Filter by 'published' or 'draft' - help_center_id: Filter articles by a specific…
  • Search contacts Search for Intercom contacts using multiple filter criteria. Supports filtering by: - IDs: Search for specific contact IDs - Email/Domain: Filter by email address or domain - Name/Phone: Search by contact name or phone…
  • Search conversations Search for Intercom conversations using multiple filter criteria. Supports filtering by: - IDs: Search for specific conversation IDs - Source: Filter by source type (email, chat, etc.), author name/email - State: Filter…
  • Submit mcp feedback Submit feedback about this Intercom MCP server to the Intercom team that builds it. After completing a task, briefly consider whether any capability on this server was missing, produced wrong or confusing results, or wa…
  • Update article Update an existing article in the Intercom Help Center. Required: - id: The article ID to update Optional fields (only provided fields will be updated): - title: Update the article title - author_id: Change the author (…
Setup

How we connect it

  1. 1

    Connect your account

    You create a key in Intercom MCP, a key you create and control, and paste it in once. It lives in a secrets store on your server, not with us.

  2. 2

    Set the guardrails

    Read-only by default. You choose which write actions the agent may take, and anything outside that policy gets confirmed with you first.

  3. 3

    We keep it running

    Health checks on every connection, updates handled for you, and we watch the first week of activity to make sure the work lands.

FAQ

Intercom MCP questions, answered.

With a key you create and control. You paste it in once, it is stored in a secrets store on your server, permissions are scoped to the minimum the agent needs, and you can revoke it at any time.
The actions Intercom MCP's API allows, the same things a person clicking around the app could do. Connections start read-only by default; write actions are confirmed against the policy you set before the agent takes them.
Connections are priced per tool on top of the base plan. Some are included, some are premium. See pricing for how connection charges work.
Standard tools are ready inside 7 business days of the setup call. We test the connection end to end, walk you through how the agent uses it, and watch the first week of activity.

Ready to put Intercom MCP to work?

Tell us what your team runs on. We set up the connection, secure it, and your agent takes it from there.

Book a setup call → Browse all connections

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