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Intercom MCPcommunication

14 available actions

What your AI agent can do in Intercom MCP

Access Intercom conversations, contacts, companies, Help Center articles, tickets, and workspace data through Intercom's hosted MCP server. This page lists every available action. Your agent only receives the actions and permissions required for the role you approve.

Common starting points

  • Get contactRetrieve complete details for a specific Intercom contact.
  • SearchPurpose: 1.
  • Create articleCreate a new article in the Intercom Help Center.
  • Submit mcp feedbackSubmit feedback about this Intercom MCP server to the Intercom team that builds it.
  • Update articleUpdate an existing article in the Intercom Help Center.

Browse all 14 actions by capability

Open a capability to see every supported action and its description.

Find & reviewLook up and review existing recordsView 11 actionsHide actions
  • FetchRetrieve detailed content for a specific Intercom resource by ID or URL.
  • Get articleRetrieve complete details for a specific Intercom Help Center article.
  • Get companyRetrieve complete details for a specific Intercom company.
  • Get contactRetrieve complete details for a specific Intercom contact.
  • Get conversationRetrieve complete details for a specific Intercom conversation.
  • List articlesList all articles in the Intercom Help Center.
  • List companiesList Intercom companies with optional filters.
  • SearchPurpose: 1.
  • Search articlesSearch for articles in the Intercom Help Center.
  • Search contactsSearch for Intercom contacts using multiple filter criteria.
  • Search conversationsSearch for Intercom conversations using multiple filter criteria.
Create & communicateCreate records or send supported messagesView 2 actionsHide actions
  • Create articleCreate a new article in the Intercom Help Center.
  • Submit mcp feedbackSubmit feedback about this Intercom MCP server to the Intercom team that builds it.
Update & manageChange and manage existing recordsView 1 actionHide actions
  • Update articleUpdate an existing article in the Intercom Help Center.

Connection record

A connection you can control.

Sign-in
Customer-managed key
Setup
Use a key you create and control. It is stored securely and limited to the work agreed for the role.
Boundaries
Only the approved role and actions.
Off switch
Revoke the connection from your account.

FAQ

Before you connect Intercom MCP

How does the agent connect to Intercom MCP?
With a key you create and control. It is stored securely, permissions are limited to what the agent needs, and you can revoke it at any time.
What can the agent actually do in Intercom MCP?
The page above lists the 14 actions currently available through the Intercom MCP connection. The role determines which of those actions the agent may use, and write access is only enabled when the workflow needs it.
Is Intercom MCP included in my plan?
Connections are priced per tool on top of the base plan. Some are included and some are premium. See pricing for how connection charges work.
How long until Intercom MCP is ready?
Timing depends on the sign-in method, permissions and workflow being connected. We confirm the scope and setup plan before enabling the connection.

Bring the workflow together

Ready to put Intercom MCP to work?

Start with the responsibility you want off your plate. We’ll map the connection and the boundaries around it.

Book a setup call Browse all connections

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