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Gorgiascrm

32 available actions

What your AI agent can do in Gorgias

Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication This page lists every available action. Your agent only receives the actions and permissions required for the role you approve.

Common starting points

  • Get CustomerRetrieves a specific customer from Gorgias.
  • Get EventRetrieves a specific event from Gorgias.
  • Create CustomerCreates a new customer in Gorgias.
  • Add Ticket TagsAdds tags to a ticket in Gorgias.
  • Update CustomerUpdates an existing customer in Gorgias.
  • Set Customer DataSets the complete data object for a customer in Gorgias.

Browse all 32 actions by capability

Open a capability to see every supported action and its description.

Find & reviewLook up and review existing recordsView 13 actionsHide actions
  • Get AccountRetrieves your Gorgias account information.
  • Get CustomerRetrieves a specific customer from Gorgias.
  • Get EventRetrieves a specific event from Gorgias.
  • Get TeamRetrieves a specific team from Gorgias.
  • Get TicketRetrieves a specific ticket from Gorgias.
  • List Account SettingsLists all account settings in Gorgias.
  • List Customer Field ValuesLists all field values for a customer in Gorgias.
  • List CustomersLists customers in Gorgias with various filtering options.
  • List EventsLists events in Gorgias.
  • List TeamsLists teams in Gorgias.
  • List Ticket Field ValuesLists all field values for a ticket in Gorgias.
  • List TicketsLists tickets in Gorgias with various filtering options.
  • List Ticket TagsLists all tags for a ticket in Gorgias.
Create & communicateCreate records or send supported messagesView 5 actionsHide actions
  • Add Ticket TagsAdds tags to a ticket in Gorgias.
  • Create Account SettingCreates a new account setting in Gorgias.
  • Create CustomerCreates a new customer in Gorgias.
  • Create TeamCreates a new team in Gorgias.
  • Create TicketCreates a new ticket in Gorgias.
Update & manageChange and manage existing recordsView 7 actionsHide actions
  • Merge CustomersMerges two customers in Gorgias, combining their data and history.
  • Set Customer DataSets the complete data object for a customer in Gorgias.
  • Set Ticket TagsSets the complete list of tags for a ticket in Gorgias.
  • Update Account SettingUpdates an existing account setting in Gorgias.
  • Update CustomerUpdates an existing customer in Gorgias.
  • Update TeamUpdates an existing team in Gorgias.
  • Update TicketUpdates an existing ticket in Gorgias.
Remove & cancelRemove records or cancel supported workView 7 actionsHide actions
  • Delete CustomerDeletes a specific customer from Gorgias.
  • Delete Customer Field ValueDeletes a specific field value for a customer in Gorgias.
  • Delete CustomersDeletes multiple customers from Gorgias.
  • Delete TeamDeletes a specific team from Gorgias.
  • Delete TicketDeletes a specific ticket from Gorgias.
  • Delete Ticket Field ValueDeletes a specific field value for a ticket in Gorgias.
  • Remove Ticket TagsRemoves tags from a ticket in Gorgias.

Connection record

A connection you can control.

Sign-in
OAuth sign-in
Setup
Sign in with your own Gorgias account. Access is limited to the work agreed for the role.
Boundaries
Only the approved role and actions.
Off switch
Revoke the connection from your account.

FAQ

Before you connect Gorgias

How does the agent connect to Gorgias?
You sign in with your own Gorgias account. Permissions are limited to what the agent needs, the connection is health-checked, and you can revoke access from Gorgias at any time.
What can the agent actually do in Gorgias?
The page above lists the 32 actions currently available through the Gorgias connection. The role determines which of those actions the agent may use, and write access is only enabled when the workflow needs it.
Is Gorgias included in my plan?
Connections are priced per tool on top of the base plan. Some are included and some are premium. See pricing for how connection charges work.
How long until Gorgias is ready?
Timing depends on the sign-in method, permissions and workflow being connected. We confirm the scope and setup plan before enabling the connection.

Bring the workflow together

Ready to put Gorgias to work?

Start with the responsibility you want off your plate. We’ll map the connection and the boundaries around it.

Book a setup call Browse all connections

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