Connect Gorgias to your AI agent

CRM 32 actions available

Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication

We set up the connection using your own Gorgias account, with keys you control, and keep it running. Your agent picks it up and starts doing the work.

Book a setup call → See pricing
Actions

What your agent can do in Gorgias

Each one is a real action the agent can take on its own, the same things a person clicking around Gorgias could do. Read-only by default; write actions are confirmed against your policy.

  • Add Ticket Tags Adds tags to a ticket in Gorgias.
  • Create Account Setting Creates a new account setting in Gorgias.
  • Create Customer Creates a new customer in Gorgias.
  • Create Team Creates a new team in Gorgias.
  • Create Ticket Creates a new ticket in Gorgias.
  • Delete Customer Deletes a specific customer from Gorgias.
  • Delete Customer Field Value Deletes a specific field value for a customer in Gorgias.
  • Delete Customers Deletes multiple customers from Gorgias.
  • Delete Team Deletes a specific team from Gorgias.
  • Delete Ticket Deletes a specific ticket from Gorgias.
  • Delete Ticket Field Value Deletes a specific field value for a ticket in Gorgias.
  • Get Account Retrieves your Gorgias account information.
  • Get Customer Retrieves a specific customer from Gorgias.
  • Get Event Retrieves a specific event from Gorgias.
  • Get Team Retrieves a specific team from Gorgias.
  • Get Ticket Retrieves a specific ticket from Gorgias.
  • List Account Settings Lists all account settings in Gorgias.
  • List Customer Field Values Lists all field values for a customer in Gorgias.
  • List Customers Lists customers in Gorgias with various filtering options.
  • List Events Lists events in Gorgias. Returns event objects with pagination support via cursor. Reference: https://developers.gorgias.com/reference/get_api-events
  • List Teams Lists teams in Gorgias.
  • List Ticket Field Values Lists all field values for a ticket in Gorgias.
  • List Tickets Lists tickets in Gorgias with various filtering options.
  • List Ticket Tags Lists all tags for a ticket in Gorgias.
  • Merge Customers Merges two customers in Gorgias, combining their data and history.
  • Remove Ticket Tags Removes tags from a ticket in Gorgias.
  • Set Customer Data Sets the complete data object for a customer in Gorgias.
  • Set Ticket Tags Sets the complete list of tags for a ticket in Gorgias.
  • Update Account Setting Updates an existing account setting in Gorgias.
  • Update Customer Updates an existing customer in Gorgias.
  • Update Team Updates an existing team in Gorgias.
  • Update Ticket Updates an existing ticket in Gorgias.
Setup

How we connect it

  1. 1

    Connect your account

    You create a key in Gorgias, a key you create and control, and paste it in once. It lives in a secrets store on your server, not with us.

  2. 2

    Set the guardrails

    Read-only by default. You choose which write actions the agent may take, and anything outside that policy gets confirmed with you first.

  3. 3

    We keep it running

    Health checks on every connection, updates handled for you, and we watch the first week of activity to make sure the work lands.

FAQ

Gorgias questions, answered.

With a key you create and control. You paste it in once, it is stored in a secrets store on your server, permissions are scoped to the minimum the agent needs, and you can revoke it at any time.
The actions Gorgias's API allows, the same things a person clicking around the app could do. Connections start read-only by default; write actions are confirmed against the policy you set before the agent takes them.
Connections are priced per tool on top of the base plan. Some are included, some are premium. See pricing for how connection charges work.
Standard tools are ready inside 7 business days of the setup call. We test the connection end to end, walk you through how the agent uses it, and watch the first week of activity.

Ready to put Gorgias to work?

Tell us what your team runs on. We set up the connection, secure it, and your agent takes it from there.

Book a setup call → Browse all integrations

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