Connect Gong to your AI agent
Gong is a platform for video meetings, call recording, and team collaboration.
We set up the connection using your own Gong account, with keys you control, and keep it running. Your agent picks it up and starts doing the work.
Actions
What your agent can do in Gong
Each one is a real action the agent can take on its own, the same things a person clicking around Gong could do. Read-only by default; write actions are confirmed against your policy.
- Add call media Adds a call media, recorded by a telephony system (PBX) or other media recording facility. Gong accepts call recordings in various audio and video file formats, including WAV, MP3, MP4, MKV and FLAC. If uploading a dual…
- Add new call v2 calls When using this endpoint, either provide a downloadMediaUrl or use the returned callId in a follow-up request to /v2/calls/{id}/media to upload the media file. When accessed through a Bearer token authorization method,…
- Aggregate activity by period via api Lists the aggregated activity of multiple users within the Gong system for each time period within the defined date range. This endpoint returns multiple records, one for each user. For each user there are items for eve…
- Aggregate user activity statistics Lists the activity of multiple users within the Gong system during a defined period. Given the period, this endpoint returns multiple records, one for each user, with an applicable activity during the period. Each recor…
- Assign prospects to flow Use this endpoint to assign a number of prospects to a flow. Prospects can be contacts or leads in your CRM. Generate a list of comma separated CRM Ids of the prospects you want to add to a flow. The flowInstanceOwnerEm…
- Retrieve activity scorecards report Retrieve all the answers for the scorecards that were reviewed during a specified date range, for calls that took place during a specified date range, for specific scorecards or for specific reviewed users. When accesse…
- Create a new gong meeting v2 meetings When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:meetings:user:create'.
- Create permission profile v2 permission profile Create a permission profile in a given workspace.
- Data privacy for phone number Shows the elements in the Gong system that reference the given phone number. Given a phone number, this endpoint returns details of any leads or contacts with this phone number and their associated calls and email messa…
- Delete a generic CRM integration Deletes an existing generic CRM integration from the Gong platform. This endpoint asynchronously removes a CRM integration and all its associated CRM objects (Accounts, Contacts, Deals, Leads, and Users). Use this when…
- Delete Meeting Deletes a Gong meeting created via the Meetings API (Beta). Use this to remove a scheduled meeting by providing its unique meeting ID and the organizer's email address. Note: This endpoint is for meetings created throug…
- Delete users from call access list Remove individual user access from calls. The request can only remove access previously given by the /v2/calls/users-access API. If a given user does not have access to the call, they will be unaffected. If a given user…
- Erase data for email address Erase all data associated with an email address from Gong (GDPR compliance). This endpoint permanently deletes from the Gong system: - All calls where the email address appears (as lead, contact, attendee, or speaker) -…
- Erase data for phone number Given a phone number, this endpoint deletes from the Gong system any leads or contacts with a matching phone number or mobile phone number. Email messages sent to or from these leads/contacts are deleted. Calls where th…
- Fetch all permission profiles Returns a list of all permission profiles. The listing is in the alphabetical order of the profile names.
- Get Call By ID Tool to fetch specific call metadata by call ID. Use when you need to retrieve detailed information about a specific call using Gong's unique identifier.
- Get Call Transcript Tool to retrieve call transcripts from Gong. Use when you need to access the text content of calls with speaker information, timestamps, and topic categorization. Requires either a date range or specific call IDs to fil…
- Get Crm Integration Details Retrieves details of generic CRM integrations registered with Gong. This endpoint returns generic CRM integrations that were set up using the PUT /v2/crm/integrations endpoint. It does NOT return native integrations (e.…
- Get crm objects v2 crm entities Retrieves specific CRM objects by their IDs from Gong's CRM integration. Use this endpoint to fetch detailed information about CRM entities (accounts, contacts, deals, or leads) that have been uploaded to Gong through a…
- Get Flow Prospects Tool to retrieve Gong Engage flows assigned to specified prospects. Use when you need to get flow instance IDs and details for specific CRM prospect IDs. Requires 'api:flows:read' scope.
- Get Interaction Statistics Tool to retrieve interaction trend statistics for users based on calls with Whisper enabled. Use when analyzing user interaction patterns, measuring engagement metrics, or tracking communication behaviors over a specifi…
- Get permission profile Returns a permission profile.
- Get CRM Request Status The GetCRMRequestStatus endpoint retrieves the current status of CRM integration requests in the Gong platform. It allows users to check the progress and outcome of operations related to CRM data uploads, synchronizatio…
- Get User By ID Tool to retrieve individual user details by user ID. Use when you need to fetch specific user information including profile data, settings, and organizational details.
- Get User Settings History Tool to retrieve historical changes to a user's settings. Use when you need to track capability modifications for a specific user identified by their Gong ID.
- List all coaching metrics v2 coaching List all of the coaching metrics of a manager. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:coaching:read'.
- List all company workspaces v2 workspaces Returns a list of all workspaces including their details. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:workspaces:read'.
- List all users v2 users List all of the company's users. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:users:read'.
- List Call Outcomes Tool to retrieve all available call outcomes defined in Gong. Use when you need to list all call outcome configurations including their categories, sentiments, and automation settings.
- List Flow Folders Tool to list all Gong Engage flow folders with visibility types. Use when you need to retrieve company flow folders, personal folders, and folders shared with a specific user.
- List Folder Calls Given a folder id, this endpoint retrieves a list of calls in it. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:library:read'.
- List gong engage flows v2 flows Engage flows have the following visibility types: * Company: visible to everyone in the company, can only be edited by users with edit permissions. * Personal: reps can set up their own flows which are only available to…
- List schema fields v2 crm entity schema Retrieves schema fields for a specific CRM object type within a Generic CRM integration. Returns field metadata including names, data types (STRING, NUMBER, PICKLIST, etc.), labels, reference relationships, and picklist…
- List Scorecards Tool to retrieve all scorecards within the Gong system. Use when you need to list all scorecard configurations and their associated assessment questions.
- List Tasks Tool to retrieve Engage tasks assigned to a specific user with filtering options. Use when you need to list tasks by status, action type, and other criteria. Requires 'api:tasks:read' scope.
- List users by filter v2 users extensive List multiple Users. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:users:read'.
- Get user call access Retrieves a list of users who have been granted individual access to specific calls through the API. This endpoint returns only users with explicit API-granted access and doesn't include users who have access through ot…
- Post a digital interaction v2 digital interaction When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:digital-interactions:write'.
- Post day by day activity stats Retrieve the daily activity of multiple users within the Gong system for a range of dates. This endpoint returns records including statistics about each user's activity, on the daily level. Records are returned only for…
- Register Crm Integration Updates an existing CRM integration in the Gong platform. This endpoint allows you to modify the details of a previously set up integration between Gong and your Customer Relationship Management (CRM) system. It's prima…
- Report Content Share Event Tool to push content share engagement events to Gong's activity timeline. Use when documenting that a Gong user shared content with external participants such as contracts or proposals.
- Report Content View Event Tool to log content view engagement events to Gong's activity timeline. Use when tracking external participants viewing shared content like documents or presentations.
- Report Custom Engagement Event Report custom engagement events to Gong's activity timeline. Use this action to track when external participants (prospects, customers) engage with content such as viewing documents, signing contracts, attending webinar…
- Retrieve call data by date range v2 calls List calls that took place during a specified date range. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:calls:read:basic'.
- Retrieve data privacy info for email address Retrieves data privacy information for a third-party email address. Shows all elements in the Gong system that reference the given email address, including calls, email messages, meetings, customer data, and engagement…
- Retrieve filtered call details Lists detailed call data for calls that took place during a specified date range, have specified call IDs or hosted by specified users. When accessed through a Bearer token authorization method, this endpoint requires t…
- Retrieve library folders v2 library folders Use this endpoint to retrieve a list of public library folders. We do not allow retrieval of either private or archived folders. When accessed through a Bearer token authorization method, this endpoint requires the scop…
- Retrieve logs data by type and time range v2 logs List log entries that took place during a specified time range. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:logs:read'.
- Retrieve manual crm call associations Returns a list of all calls that were manually associated or re-associated with CRM account and deal/opportunity since a given time. Actions will be listed in the ascending order of their timing. Notice if a call was as…
- Retrieve tracker details v2 settings trackers Retrieves details of all keyword trackers in the system or in a given workspace. When accessed through a Bearer token authorization method, this endpoint requires the 'api:settings:trackers:read' scope.
- Retrieve transcripts of calls v2 calls transcript (Deprecated) DEPRECATED: Use GONG_GET_CALL_TRANSCRIPT instead. Returns transcripts for calls that took place during the specified date period. If call IDs are specified, only transcripts for calls with those IDs that took place duri…
- Retrieve users from permission profile Returns a list of all users whose access is controlled by the given permission profile. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:users:read'.
- Set User Call Access Give individual users access to calls. If a user already has access (perhaps the call was shared with them, or they have access through their permission profiles) the request will have no effect. When accessed through a…
- Unassign Flows By CRM ID Tool to unassign flows from prospects by their CRM Prospect ID. Use when you need to remove a prospect from specific flows or all flows in Gong Engage.
- Update a gong meeting v2 meetings meetingid When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:meetings:user:update'.
- Update permission profile v2 permission profile Update a permission profile.
- Upload crm objects v2 crm entities Uploads CRM entity data to Gong via LDJSON file. Use this to insert, update, or delete CRM entities (Accounts, Contacts, Deals, Leads, Stages, Business Users) in Gong's platform. The file should be in LDJSON format (Lin…
- Validate Meeting Integration Validates Gong meeting integration status for one or more users by their email addresses. This endpoint checks if users have their meeting integration properly configured in Gong. Returns status information including wh…
Setup
How we connect it
- 1
Connect your account
You create a key in Gong, a key you create and control, and paste it in once. It lives in a secrets store on your server, not with us.
- 2
Set the guardrails
Read-only by default. You choose which write actions the agent may take, and anything outside that policy gets confirmed with you first.
- 3
We keep it running
Health checks on every connection, updates handled for you, and we watch the first week of activity to make sure the work lands.
FAQ
Gong questions, answered.
With a key you create and control. You paste it in once, it is stored in a secrets store on your server, permissions are scoped to the minimum the agent needs, and you can revoke it at any time.
The actions Gong's API allows, the same things a person clicking around the app could do. Connections start read-only by default; write actions are confirmed against the policy you set before the agent takes them.
Connections are priced per tool on top of the base plan. Some are included, some are premium. See pricing for how connection charges work.
Standard tools are ready inside 7 business days of the setup call. We test the connection end to end, walk you through how the agent uses it, and watch the first week of activity.
Ready to put Gong to work?
Tell us what your team runs on. We set up the connection, secure it, and your agent takes it from there.
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