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13 available actions

What your AI agent can do in Delighted

Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes, not weeks. No technical knowledge required. This page lists every available action. Your agent only receives the actions and permissions required for the role you approve.

Common starting points

  • Get Autopilot Email ConfigurationTool to retrieve the current Autopilot configuration for email distribution.
  • Get Autopilot SMS ConfigurationTool to retrieve the current Autopilot configuration for SMS distribution.
  • Add Person to Autopilot EmailAdd a person to Autopilot email or update their properties.
  • Add Person to Autopilot SMSTool to add a person to Autopilot or update their properties for SMS-based surveys.
  • Delete Pending Survey RequestsTool to remove all pending (scheduled but not yet sent) survey requests for a person.
  • Delete PersonTool to remove a person and all associated data from Delighted.

Browse all 13 actions by capability

Open a capability to see every supported action and its description.

Find & reviewLook up and review existing recordsView 7 actionsHide actions
  • Get Autopilot Email ConfigurationTool to retrieve the current Autopilot configuration for email distribution.
  • Get Autopilot SMS ConfigurationTool to retrieve the current Autopilot configuration for SMS distribution.
  • List Autopilot SMS MembershipsTool to retrieve all Autopilot memberships for SMS distribution platform.
  • List Bounced PeopleTool to retrieve all bounced people for your account, ordered by bounce time (oldest first).
  • List PeopleTool to retrieve all people for your account in creation order.
  • List Survey ResponsesTool to retrieve all survey responses for your account with pagination support and optional filtering.
  • List Unsubscribed PeopleTool to retrieve all unsubscribed people for your account, ordered by unsubscribe time (oldest first).
Create & communicateCreate records or send supported messagesView 3 actionsHide actions
  • Add Person to Autopilot EmailAdd a person to Autopilot email or update their properties.
  • Add Person to Autopilot SMSTool to add a person to Autopilot or update their properties for SMS-based surveys.
  • Create or Update PersonTool to create or update a person and schedule a survey email.
Remove & cancelRemove records or cancel supported workView 2 actionsHide actions
  • Delete Pending Survey RequestsTool to remove all pending (scheduled but not yet sent) survey requests for a person.
  • Delete PersonTool to remove a person and all associated data from Delighted.
Other actionsSpecialist and administrative actions.View 1 actionHide actions
  • Unsubscribe PersonTool to add a person to your unsubscribe list, preventing them from receiving any future surveys via email.

Connection record

A connection you can control.

Sign-in
Customer-managed key
Setup
Use a key you create and control. It is stored securely and limited to the work agreed for the role.
Boundaries
Only the approved role and actions.
Off switch
Revoke the connection from your account.

FAQ

Before you connect Delighted

How does the agent connect to Delighted?
With a key you create and control. It is stored securely, permissions are limited to what the agent needs, and you can revoke it at any time.
What can the agent actually do in Delighted?
The page above lists the 13 actions currently available through the Delighted connection. The role determines which of those actions the agent may use, and write access is only enabled when the workflow needs it.
Is Delighted included in my plan?
Connections are priced per tool on top of the base plan. Some are included and some are premium. See pricing for how connection charges work.
How long until Delighted is ready?
Timing depends on the sign-in method, permissions and workflow being connected. We confirm the scope and setup plan before enabling the connection.

Bring the workflow together

Ready to put Delighted to work?

Start with the responsibility you want off your plate. We’ll map the connection and the boundaries around it.

Book a setup call Browse all connections

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