9 available actions
What your AI agent can do in Charla
Charla is a live chat and AI customer-support platform whose public API manages property contacts, conversation exports, and knowledge base articles and categories. This page lists every available action. Your agent only receives the actions and permissions required for the role you approve.
Showing all 9 actions.
Common starting points
- Get ContactReturn one contact in the connected Charla property by UUID.
- Get Knowledge Base ArticleReturn the full content and metadata of one knowledge base article by ID.
- Create Knowledge Base ArticleCreate a knowledge base article.
- Update Knowledge Base ArticleReplace every writable field of an existing knowledge base article.
- Delete Knowledge Base ArticlePermanently delete one knowledge base article by ID.
Browse all 9 actions by capability
Open a capability to see every supported action and its description.
Find & reviewLook up and review existing recordsView 6 actions
- Get ContactReturn one contact in the connected Charla property by UUID.
- Get Knowledge Base ArticleReturn the full content and metadata of one knowledge base article by ID.
- List ContactsReturn one page of contacts for the connected Charla property, ordered by most recently modified.
- List ConversationsExport one page of conversations grouped by contact for the connected Charla property, including message history.
- List Knowledge Base ArticlesReturn one page of knowledge base article summaries for the connected Charla property, newest first.
- List Knowledge Base CategoriesReturn all knowledge base categories available in the connected Charla property.
Create & communicateCreate records or send supported messagesView 1 action
- Create Knowledge Base ArticleCreate a knowledge base article.
Update & manageChange and manage existing recordsView 1 action
- Update Knowledge Base ArticleReplace every writable field of an existing knowledge base article.
Remove & cancelRemove records or cancel supported workView 1 action
- Delete Knowledge Base ArticlePermanently delete one knowledge base article by ID.
Connection record
A connection you can control.
- Sign-in
- Customer-managed key
- Setup
- Use a key you create and control. It is stored securely and limited to the work agreed for the role.
- Boundaries
- Only the approved role and actions.
- Off switch
- Revoke the connection from your account.
FAQ
Before you connect Charla
How does the agent connect to Charla?
With a key you create and control. It is stored securely, permissions are limited to what the agent needs, and you can revoke it at any time.
What can the agent actually do in Charla?
The page above lists the 9 actions currently available through the Charla connection. The role determines which of those actions the agent may use, and write access is only enabled when the workflow needs it.
Is Charla included in my plan?
Connections are priced per tool on top of the base plan. Some are included and some are premium. See pricing for how connection charges work.
How long until Charla is ready?
Timing depends on the sign-in method, permissions and workflow being connected. We confirm the scope and setup plan before enabling the connection.
Bring the workflow together
Ready to put Charla to work?
Start with the responsibility you want off your plate. We’ll map the connection and the boundaries around it.