Last updated: March 14, 2026
These Terms of Service ("Terms") govern your use of the ZeroToClaw website and services. By purchasing or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.
ZeroToClaw provides professional OpenClaw deployment and monitoring services. We offer two tiers:
To receive the service, you must:
ZeroToClaw's fees cover deployment and (where applicable) monitoring services only. The following ongoing costs are your responsibility and are not included in our pricing:
ZeroToClaw is not liable for charges incurred on your third-party accounts. We can advise on cost optimisation but do not control or guarantee third-party pricing.
During service delivery, ZeroToClaw requires SSH access to your VPS. We use these credentials solely to perform the agreed-upon deployment and configuration.
ZeroToClaw follows industry best practices for server hardening and security configuration. However:
OpenClaw is an autonomous AI agent that may send emails, schedule meetings, process data, and take other actions on your behalf without human review of each individual action.
Deployment is typically completed within 48 hours of receiving VPS access and all required information. This is an estimate, not a guaranteed timeline. Actual delivery depends on your responsiveness, VPS provider availability, and the complexity of your configuration.
This timeframe is not a service level agreement (SLA). We will communicate proactively if delays arise.
References to "always-on" monitoring or similar language on our website describe the architectural design of the monitoring service (continuous automated checks), not a contractual uptime guarantee.
We do not offer a guaranteed uptime percentage. Monitoring is provided on a best-effort basis and may be temporarily unavailable during maintenance or due to circumstances beyond our control.
To the maximum extent permitted by law, the service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Marketing language on our website (such as "no security gaps", "enterprise-grade", or "hardened") describes our approach and standards, not contractual guarantees of outcome. No representation on our website constitutes a warranty unless explicitly stated in these Terms.
Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable law that cannot be excluded, restricted, or modified by agreement.
The Launch + Monitor tier includes a recurring monthly subscription billed through Stripe.
You agree not to:
ZeroToClaw reserves the right to suspend or terminate monitoring services if abuse is detected, with reasonable notice where possible.
To the maximum extent permitted by law, ZeroToClaw's total aggregate liability for any and all claims arising from or related to the service is limited to the amount you paid to ZeroToClaw in the 12 months preceding the claim.
ZeroToClaw is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, revenue, profits, goodwill, or business opportunities, regardless of whether we were advised of the possibility of such damages.
Without limiting the foregoing, ZeroToClaw is not liable for any damages arising from: (a) the actions, outputs, or decisions of your OpenClaw AI agent; (b) data loss resulting from your failure to maintain adequate backups; or (c) your use of the service in violation of these Terms.
This limitation does not apply to liability that cannot be excluded or limited under applicable law, including the Australian Consumer Law.
You agree to indemnify, defend, and hold harmless ZeroToClaw and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, or expenses (including reasonable legal fees) arising from:
Our service integrates with or relies on third-party platforms including Stripe (payments), cloud hosting providers (Hetzner, DigitalOcean, etc.), AI/LLM providers (Anthropic, OpenAI, etc.), and various API services (Google, Slack, email providers). These services are governed by their own terms and privacy policies. ZeroToClaw is not responsible for the availability, pricing, security, or conduct of third-party services.
OpenClaw is third-party open-source software that ZeroToClaw does not develop, maintain, or control. We deploy and configure it on your behalf, but we do not warrant that OpenClaw is free of bugs, vulnerabilities, or defects. ZeroToClaw is not liable for any loss or damage arising from defects, security vulnerabilities, or limitations in the OpenClaw software itself, or from changes made to OpenClaw by its maintainers.
In the course of deploying and monitoring your OpenClaw instance, ZeroToClaw may encounter data stored on or processed through your VPS (including emails, calendar entries, and messages). We:
You are responsible for ensuring that your use of OpenClaw and its integrations complies with applicable data protection laws. See our Privacy Policy for more information.
Either party may terminate the service relationship at any time for convenience by providing written notice.
ZeroToClaw may terminate or suspend the service immediately upon written notice if you: (a) materially breach these Terms and fail to cure such breach within 14 days of receiving notice; (b) engage in conduct that violates section 12 (Acceptable use); or (c) fail to pay any fees when due.
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
ZeroToClaw is not liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, internet or infrastructure outages, acts of government, pandemics, or failures of third-party service providers.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and ZeroToClaw regarding the service and supersede all prior agreements, understandings, and representations.
We may update these Terms from time to time. We will provide at least 30 days' notice before material changes take effect, communicated via email to active customers. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. ZeroToClaw may assign these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets without your consent.
Our failure to enforce any provision of these Terms at any time does not constitute a waiver of that provision or any other provision. Any waiver of a provision of these Terms must be in writing and signed by ZeroToClaw to be effective.
Before initiating any legal proceedings, both parties agree to attempt to resolve any dispute arising from these Terms through good-faith negotiation for a period of at least 30 days. To the maximum extent permitted by applicable law, any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
If you have questions about these Terms, contact us at hello@zerotoclaw.ai.